Detail-Oriented Data Entry Specialist with Accuracy Focus
Resume:
Professional Summary
Detail-oriented and dependable professional with extensive experience in high-volume customer service, claims handling, and technical support. Skilled in accurate data entry, record management, and documentation. Known for strong attention to detail, organizational skills, and the ability to meet productivity goals while maintaining confidentiality. Proven success in remote and in-office environments.
Core Qualifications
Accurate data entry and record management
Strong attention to detail and organizational skills
Proficient in Microsoft Word, Outlook, and Excel
Experience managing digital documentation and files
Customer-focused with professional communication skills
Self-motivated and able to work independently
Experienced in high-volume call center and remote work
Adherence to confidentiality and data privacy standards
Professional Experience
Claim Associate – Express Auto
State Farm Mutual Insurance Richardson, TX 2019–2025
Maintained detailed and accurate records for auto and homeowner claims
Entered and updated claim information in multiple internal systems
Reviewed documentation for accuracy and completeness before advancing cases
Managed high-volume inquiries from customers and third parties while maintaining professionalism
Designed and delivered training workshops to support team members in proper documentation procedures
Customer Service Representative
Experian, Inc. Allen, TX 2012–2015
Accurately entered and updated customer account information in internal systems
Responded to customer inquiries and resolved disputes efficiently
Maintained organized digital records of correspondence and transactions
Technical Support Representative
TelVista, Inc. Dallas, TX 2010–2012
Documented technical support interactions accurately while troubleshooting internet, television, and phone services
Navigated multiple applications simultaneously to resolve customer issues
Area Manager – Network Planning & Engineering
AT&T Inc. Dallas, TX & St. Louis, MO 1974–2007
Managed detailed documentation and system records for equipment orders and invoices
Ensured accuracy of records and compliance with internal procedures
Supported implementation of system upgrades and process improvements
Other Customer Service & Retail Roles
PetSmart – Cashier 2010 Processed transactions and maintained merchandise records
Market Square – Store Manager 2007–2009 Managed inventory records, vendor documentation, and daily transactions
Technical Skills
Microsoft Word & Outlook (Expert)
Microsoft Excel (Intermediate)
Salesforce (User-level experience)
High-volume data entry and documentation
Digital file organization and management
Remote work and multi-application system navigation
Education
Oklahoma City University
Completed 2+ years of coursework
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