Salesforce Developer and Administrator with 7+ Years Experience

Name: Soujanya B

Phone: +1-209-***-****

Email:*****************@*****.***

LinkedIn:www.linkedin.com/in/soujanyabandaru

Salesforce Developer/Salesforce Admin

PROFESSIONAL SUMMARY

Having 7+ years of experience in Design, Development, Rollout and Support for applications with 5 years of Salesforce.com CRM Platform as Developer and Administrator.

Experience in analyzing user stories and providing solutions, design, development on the Force.com platform by using Salesforce CRM Clouds Sales, Marketing, Service and Communities.

Proficient with Salesforce data model, features Objects (Standard & Custom), creating Lookup, Master - Detail relationships, Workflow rules, Approval process, Process Builder, Salesforce1, Apex and Visual force.

Good experience with all phases of requirements gathering, analysis, design, development, troubleshooting, testing and deployment of SDLC with Sales, Service, Marketing, Communities cloud and Force.com Platform.

Experience in Integrating Salesforce with third party systems by developing custom Apex SOAP, REST web service classes in salesforce by using XML, JSON based request/response format.

Experience in rollout of Salesforce1 mobile, Lightning and developed Lightning Components -Controllers, Helpers and Styles.

Expertise with development tools like Eclipse IDE, Developer Console, Work bench and Force.com explorer.

Strong Experience in deploying components using Force.com migration tool, Change Sets and Workbench by creating package.xml file.

Proficient with data analysis and migration from legacy system to salesforce using Data Loader, Command Line Interface, MuleSoft Any point Studio and Cast-Iron integration tools.

Proficient with data analysis and migration from legacy system to salesforce using Data Loader, Command Line Interface, MuleSoft Any point Studio and Cast-Iron integration tools.

Proficient with salesforce Sales cloud, Service cloud, Lead, Account, Opportunity, Cases, Knowledge, Solutions, Campaigns objects customization with Account Teams, Price books and Sales process.

Good experience with salesforce CRM data modeling, creating custom Objects, Relationships, Formula/Rollup summary fields, Validation rules, Tabs, Apps and Salesforce1 apps.

Integrated SFDC with Oracle ERP for order management system using Informatica.

Good experience in working with Git version control system for managing code repositories Experienced in Service Cloud by implementations with expertise in email-to-Case, Web-to-Case, Assignment, Escalation, Auto-response rules on Case object, implementing Service Console and Live agent.

Experience with RDBMS data bases and writing SQL, PL/SQL triggers and procedures in Oracle, SQL Server and MySQL database.

Good working experience with Agile software management and working with scrum teams.

Team player with excellent interpersonal and communication skills, the ability to learn and adapt to new technologies, and experience in successfully implementing new technologies.

Highly motivated with the ability to work independently or as an integral part of a team and committed to the highest levels of professional and personal excellence.

TECHNICAL SKILLS

Salesforce Development

Apex Classes & Triggers, Visualforce, Lightning Web Components (LWC), Aura Components, SOQL & SOSL, Salesforce CLI

Automation & Configuration

Salesforce Flow, Process Builder, Workflow Rules, Approval Processes, Custom Objects, Validation Rules, Formula Fields

Salesforce Administration

User & Security Management (Roles, Profiles, Permission Sets, Sharing Rules), Page Layouts, Record Types, Object Relationships

Analytics & Reporting

Reports & Dashboards, CRM Analytics (Einstein Analytics), Tableau, Advanced Excel

Integration API Management

REST & SOAP APIs, External Services, Named Credentials, Integration with ERP/Marketing Platforms

Version Control & DevOps

Git, GitHub, Bitbucket, CI/CD Pipelines, Sandbox Management, Deployment Automation

Programming & Web Technologies

JavaScript (ES6+), Node.js, React.js, HTML5, CSS3

Workflow& Case Management

SQL, PostgreSQL, Data Migration, Data Loader, Import Wizard

Methodologies & Collaboration

Agile/Scrum, Jira, Confluence, Team Mentoring, Cross-Functional Collaboration

CERTIFICATIONS

Salesforce certified Administrator – Credential Id: 22991176.

Salesforce certified Platform Developer 1 – Credential Id: 23048483.

Salesforce Cloud Consultant – Credential Id:23054513.

PROFESSIONAL EXPERIENCE

Bank of Hope, Palisades Park, NJ

Duration: Apr 2024 – Present

Role: Salesforce Developer/Salesforce Admin

Responsibilities:

Designed, developed, and maintained Salesforce analytical reports and executive dashboards to support banking leadership with loan portfolio tracking, customer segmentation, pipeline forecasting, and operational KPIs.

Partnered with retail banking, commercial lending, operations, and compliance teams to gather and translate business requirements into scalable Salesforce CRM solutions.

Customized and enhanced Sales Cloud and Service Cloud to support customer onboarding, relationship management, service requests, and case lifecycle management within a regulated banking environment.

Automated critical banking workflows using Salesforce Workflow Rules and Process Automation, including Customer notifications, status updates, and approval for routing account servicing and lending operations.

Administered Salesforce org security by managing users, profiles, roles, permission sets, validation rules, and access controls, ensuring alignment with banking security, audit, and compliance standards.

Developed and optimized Apex Classes, Apex Triggers, Batch Apex, Scheduled Apex, and Apex Controllers To support high-volume banking transactions and back-office processing.

Built dynamic Visualforce Pages using standard and custom controllers to support internal banking operations such as customer review, account servicing, and exception handling.

Implemented Lightning Experience (LWC & Lightning customization) to enhance the usability of dashboards, reports, and service workflows for banking users.

Integrated Salesforce with external banking systems and third-party financial applications using REST APIs (HTTP Request/HTTP Response), enabling secure data exchange and real-time updates.

Performed Salesforce administrative activities including page layouts, record types, sharing rules, and role hierarchy, supporting controlled data visibility across banking departments.

Collaborated closely with sales relationship managers, service teams, and business analysts to design CRM solutions tailored to banking products and customer journeys.

Developed user-friendly Visualforce interfaces using HTML5, JavaScript, and jQuery, implementing client- side validations to improve data accuracy and compliance.

Led production support and incident resolution, addressing high-priority banking issues with minimal downtime and adhering to SLA requirements.

Participated in business reviews, sprint planning, and user story grooming, providing technical designs and implementation strategies aligned with banking objectives.

Utilized Eclipse (Force.com IDE), Developer Console, and Salesforce tools for efficient development, testing, and debugging.

Managed code migration across environments using Git and GitHub, following enterprise change management and release governance practices.

Collaborated with cross-functional teams to continuously enhance the CRM platform, improving customer experience, operational efficiency, and regulatory readiness.

Capital Group, LA, CA

Duration: Nov 2023 – Mar 2024

Role: Salesforce Developer/Salesforce Administrator

Responsibilities:

Designed and developed Apex Classes, Triggers, Controllers, and Visualforce Pages to support telecom-specific CRM processes across Accounts, Contacts, Opportunities, Campaigns, and custom network service objects.

Customized Salesforce Lightning Experience to build intuitive reports and dashboards for tracking enterprise customers, service orders, pipeline visibility, and revenue forecasts.

Configured page layouts, search layouts, custom links, and related lists to streamline telecom sales, provisioning, and customer service workflows.

Implemented Case Management automation using Email-to-Case and Web-to-Case, enabling efficient handling of network incidents, service requests, and customer support tickets.

Performed data analysis and data cleansing using Oracle as a staging database, ensuring accurate migration of customer, contract, and service data into Salesforce using Data Loader.

Automated business processes by creating Workflow Rules, email alerts, and field updates, improving operational efficiency and response times.

Administered Salesforce security and access by managing users, roles, profiles, permission sets, validation rules, and org upgrades, aligning with enterprise telecom governance standards.

Executed bulk data operations (insert, update, export) using Salesforce Data Loader, supporting large-scale telecom customer and service datasets.

Developed advanced Batch Apex and Scheduled Apex jobs to process high-volume telecom data, including service activations, renewals, and billing-related updates.

Leveraged Schema Builder to design and maintain scalable data models aligned with telecom offerings and customer hierarchies.

Automated sandbox refresh and data seeding processes using Apex Data Loader and Salesforce CLI, reducing manual effort during environment refresh cycles.

Customized dashboards deliver daily forecasts, opportunity tracking, deal registrations, and account-level performance metrics.

Johnson Controls, Hayward, CA

Duration: Nov 2021 – Nov 2023

Role: Salesforce Developer/Salesforce Administrator

Responsibilities:

Designed and managed Salesforce deployment and release processes, migrating configurations and customizations from sandbox and test orgs to production, ensuring stability and compliance in environments.

Developed and consumed Salesforce Web Services (SOAP/REST) using Salesforce APIs, Java, XML, and Partner WSDL to enable secure data exchange with third-party applications.

Integrated Salesforce CRM with email and collaboration tools via Force.com AppExchange and Email Integration Engine, improving communication between Sales teams and administrative staff.

Collaborated closely with business analysts, operations teams, and technical stakeholders to resolve production issues, identify root causes, and deliver timely fixes aligned with service requirements.

Developed Salesforce web services to expose patient, provider, and operational data securely to authorized third-party systems.

Configured Salesforce CRM by creating and managing custom objects, page layouts, record types, validation rules, workflows, and approval processes to support business processes.

Monitored and supported functional and integration testing across Salesforce CRM and connected applications, ensuring data integrity and reliability in business workflows.

Administered Salesforce security by creating and maintaining users, roles, profiles, email services, queues, and workflow alerts, ensuring controlled access to sensitive healthcare data.

Acted as Salesforce Administrator, handling daily operational tasks such as user onboarding, permission management, password resets, and role hierarchy maintenance.

Designed, developed, and deployed Apex Classes, Controllers, Extensions, Triggers, Batch Apex, Scheduled Apex, and Test Classes using Force.com IDE to support scalable healthcare operations.

Performed data migration and bulk data operations using Data Loader, ensuring accurate movement of customer records between systems.

Company: TCS, India.

Duration: Sep 2016 – June 2019

Role: Salesforce Developer/Salesforce Admin

Responsibilities:

Create detailed data mapping documents for integrating various systems with Salesforce.com.

Worked as Salesforce admin support governing user account creation, personal information setup, password reset, Roles & Profile creation, user group creation, updating company profile, Network access setup.

Involved in setting up field level access for each custom object created based on the user’s role within the organization.

Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.

Involved in the Data Transformation and Data Cleaning activities while transferring the data to the external system using Informatics on Demand.

Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Involved in field & page layout customization for the standard objects like Account, Contact, and Leads.

Created workflow rules and defined related tasks, time triggered tasks, email alerts, and filed updates to implement business logic.

Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles.

Involved in customizing custom objects, tabs, fields, and page layout as per the business needs.

Integrated Email with Salesforce.com for mass E-mail management and designed various custom E-mail templates.

EDUCATION

Master of Computer Applications - 2013

JNTUK, INDIA

Contact this candidate