Salesforce Developer with 4+ Years of Experience

Subhash Ravella Salesforce Developer

********@***********.*** 940-***-**** Frisco, TX Linkedin Summary

Salesforce Developer with 4+ years of hands-on experience delivering end-to-end solutions across Sales Cloud, Service Cloud, and Experience Cloud. Proficient in Apex, SOQL, SOSL, Lightning Web Components (LWC), Aura Components, and REST/SOAP API integrations. Experienced in Agentforce configuration, Einstein AI, prompt engineering, and LLM-based agent testing. Skilled in declarative automation including Flow Builder, Process Builder, validation rules, and approval processes. Strong understanding of Salesforce security model including profiles, permission sets, role hierarchy, and sharing rules. Adept at CI/CD practices using GitHub, Salesforce CLI, SFDX, Copado, and Gearset. Certified Salesforce Administrator and AI Associate with active pursuit of Platform Developer I and Agentblazer certifications. Technical Skills

• Salesforce Development:Apex, Lightning Web Components (LWC), Visualforce, Salesforce Setup, Sales Cloud, Service Cloud, Experience Cloud, SOSL, Aura Components, Governor Limits, Bulk Processing

• AI & Agentforce: Agentforce Agent Configuration, Prompt Templates, Einstein AI, Prompt Engineering, LLM-based agent testing

• Integrations & APIs:REST API, SOAP API, Named Credentials, Remote Site Settings, Platform Events, Change Data Capture, JSON, Plaid, QuickBooks, NetSuite

• Tools & Technologies: Visual Studio Code, Jira, Confluence, TestRail, Data Loader

• Automation: Process Builder, Flow Builder, Batch Apex, Queueable Apex, Omni-Channel Routing, Assignment & Escalation Rules, Validation Rules, Workflow Rules, Approval Processes

• Reporting & Analytics: Salesforce Reports, Dashboards

• Collaboration & Communication: Slack, Zoom, Chatter

• Version Control & CI/CD: GitHub, Salesforce CLI, SFDX, Copado, Gearset, Change Sets

• Security & Governance: Profiles, Permission Sets, Permission Set Groups, Role Hierarchy, Sharing Rules, OWD

• Others: Email-to-Case, Web-to-Case, Lightning App Builder, Schema Builder Professional Experience

Salesforce Developer Brex 07/2024 – Present Remote, USA

• Worked on integration with Plaid, QuickBooks, and NetSuite, collaborating with product, engineering, and finance teams. Used Jira and Confluence for Agile requirement gathering, aligning 100% of business needs and reducing redundant workflows by 30% during planning.

• Implemented REST API integrations using Apex, Named Credentials, and Remote Site Settings. Devised scalable financial data models on the Salesforce Platform, improving reconciliation automation and reducing manual data processing time by over 40%.

• Built Lightning Web Components (LWC) to display real-time financial data and account summaries. Applied AB testing for UI optimization, which resulted in a 25% improvement in user engagement from internal finance teams during pilot rollout.

• Leveraged Sales Cloud capabilities to align synced financial data with sales pipelines and account management workflows, enabling cross- functional visibility between finance and sales teams and improving pipeline reporting accuracy by 20%.

• Implemented Batch Apex and Queueable Apex following governor limits and bulk processing best practices to process and sync over 500,000 financial records weekly. Added retry logic and Platform Events for tracking failures, increasing data sync reliability and error recovery efficiency by 35%.

• Applied Einstein AI features and prompt engineering principles to enhance financial data workflows, leveraged Salesforce AI Associate certification knowledge to evaluate automation opportunities and surface predictive account insights for sales teams, reducing manual analysis time by 20%.

• Led UAT sessions with stakeholders and QA, managing test coverage in TestRail. Validated features and resolved 100% of reported issues pre- deployment, ensuring a bug-free release and accelerating sign-off by two weeks.

• Utilized Salesforce CLI, SFDX, change sets, GitHub, and Visual Studio Code for version control and CI/CD deployments across sandbox and production environments. Integrated synced financial data with Salesforce Sales Cloud, improving sales reporting accuracy by 20% and reducing reconciliation turnaround time by 50%.

• Built an Experience Cloud customer portal prototype in a Salesforce sandbox org, implementing custom LWC components, guest user security profiles, and Flow-driven case deflection; presented findings to stakeholders to support a self-service support strategy evaluation. Salesforce Developer Dell Technologies 01/2020 – 07/2022 Remote, India

• Configured Service Cloud Entitlements and Milestones to enforce SLA tracking and trigger automated alerts when response deadlines approached, ensuring compliance across IT, HR, and Operations support tiers.

• Built and maintained a Salesforce Knowledge base with articles mapped to case categories and support tiers, enabling agents to resolve recurring IT issues faster and reducing average handle time by 15%.

• Configured the Lightning Service Console with custom LWC components and case team structures to give agents a unified view of ticket history, account details, and related assets, improving agent efficiency and reducing context-switching during live cases.

• Led requirement gathering for the IT Service Management (ITSM) Optimization Project, collaborating with IT, HR, and Operations via Zoom and Confluence. Defined technical specs from business needs, increasing development clarity and project efficiency by 20%.

• Built Apex triggers, classes, and batch jobs to automate Service Cloud case management processes, including auto-assignment, status transitions, and escalation workflows. Collaborated with QA teams during UAT to validate logic, improving case resolution time by 30% and ensuring seamless production deployment.

• Developed Lightning Web Components (LWC) and Aura Components for custom UI enhancements. Ran A/B testing with users to optimize layouts, improving agent efficiency by 20% and accelerating user adoption.

• Integrated Email-to-Case and Web-to-Case using Apex controllers and Visualforce, automating ticket intake workflows. Collaborated with operations and support teams to ensure accurate mapping, cutting manual entry errors by 50%.

• Implemented Omni-Channel routing and Apex-driven Assignment and Escalation Rules within Service Cloud to enforce SLA compliance and intelligent ticket distribution across support tiers. Worked closely with IT leads to aligning escalation logic with business rules, increasing response time efficiency by 25%.

• Performed Salesforce administrative tasks including custom field creation, validation rules, page layout assignments, permission sets, permission set groups, and role hierarchy configuration using Object Manager and Schema Builder, improving data integrity and UI experience across multiple internal teams.

• Designed dashboards and reports using SOQL, SOSL, and Salesforce Reports, surfacing agent performance, SLA metrics, and ticket volumes. Collaborated with leadership to iterate dashboards post-UAT, resulting in 10% productivity gains for IT management. Education

University of North Texas Denton TX, USA

Master of Science in Information Systems and Technology 08/2022 – 05/2024 Gandhi Institute of Technology and Management Visakhapatnam, India Bachelor of Technology in Computer Science Engineering 06/2016 – 07/2020 Certificates

Salesforce Administrator

Salesforce Platform Developer - 1

Salesforce Certified AI Associate — Einstein AI, LLM fundamentals, prompt design, Agentforce concepts

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