Salesforce Developer and Admin with 6+ Years Experience

Name: Mirza

Email: *******************@*****.***

PH # 678-***-****

Professional Summary:

●Over 6+ years of IT experience in application design, customization, development, support which includes SalesForce.com CRM platform as Developer and Administrator.

●Expert Level understanding of Salesforce.com CRM, Software Development Life Cycle (SDLC) and its technologies.

●Experience in setup, Configuration, Customization and Support of Salesforce.com CRM and related applications.

●Experience in Apex Classes, Controllers and Triggers considering governor limits and various other components as per the client and application requirements.

●Experience in implementation using Apex Language, Classes, Controllers, extensions and Triggers, Web Services, and Visualforce pages.

●Experience in Salesforce Customization of Sales Cloud, Service Cloud - custom objects, Validation rules, Sales, Marketing and Support Administration.

●Extensive experience over creating Workflows, Approval Processes, Validation Rules sharing & security rules for automated lead routing, lead escalation and Email Alerts.

●Experience in installing, evaluating the AppExchange application under the Salesforce.com platform.

●Experience in designing and developing Force.com based Apps / Products using Apex, Visualforce Pages, Force.com IDE, Data Loader, Apex Explorer environments.

●Experience in developing Salesforce Lightening Apps, Components, Controllers and Events.

●Customized existing Visualforce to align with Salesforce new Lightning UI experience.

●Experience in realizing the Business Requirements to design on salesforce.com platform by designing the required entities like custom objects.

●Extensive work experience using Force.com Web services API for implementing web services in the application for access to data from different users.

●Experience in developing SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.

●Excellent Hands on Experience in creating Custom Objects, Custom fields, Role based Page layouts, Custom Tabs, Custom Reports, Report folders and also worked on the designing of various other components of Visualforce Pages, Snapshots, Dashboards as per the client and application requirements.

●Experience in creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows and Workflow rules, triggers, Email alerts and business logic.

●Strong Hands on experience in integrations using Web Services via SOAP API.

●Expert level skills in interacting with Business users and Product Owners to analyze and understand the Business Process requirements.

●Good at other administrative tasks such as setting up audit trail, field history tracking, creating email templates and list views.

●Ability to work under pressure and deliver stiff targets with time management, excellent analytical and problem-solving skills.

Key Skills:

Languages

Java, APEX, SQL.

Salesforce Technologies

Salesforce CRM, Salesforce Lightning Components, Standard/Custom Objects, Roles and Profiles, Workflows, Assignments, Validation Rules and Approvals, Triggers, Record Types, Visual Force, Apex, SOQL, SOSL, Web services, Sales Cloud, Service Cloud, Data Loader., Apttus, Cast Iron.

Methodologies

Agile, Waterfall

IDE’s

Force.com IDE, Eclipse.

Integration Tools

Force.com, Data loader, Cast systems.

Database

SQL Server, Oracle, My SQL.

Operating Systems

Windows Variants.

Professional Experience:

Client: Magellan Health, Phoenix, AZ. Jan 2024 – Till Date

Role: Salesforce Admin/Developer

Responsibilities

●Gathered user and functional system requirements via workshops, interviews and workflow storyboards and Working with stakeholders and project teams to prioritize collected requirements.

●Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.

●Worked on various AppExchange products according to the needs of the organization.

●Worked real-time troubleshooting on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.

●Created Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.

●Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.

●Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.

●Developed re-usable UI components with the Salesforce Lightning Component Framework for the Document API Integration on opportunity.

●Developed integrations to integrate data from Salesforce.com using SFDC APIs.

●Developed Custom Lightning Components using Standard Lightning Components, built Lightning Apps using Lightning App Builder and Lightning Pages using Lightning framework, aura framework and Lightning Locker Service.

●Created lightning actions, lightning apps and more than 30 components using Salesforce lightning framework.

●Worked on creating LWC screens for different types of pages for the client based on logics for accounts and services. Navigated these screens and functionalities using Flows and LWC combination. Created various buttons and built an architecture of existing systems using LWC for better performance.

●Used the Aura framework and Salesforce lightning Design System (SLDS).

●Worked on creating Lightning Pages inside Lightning Community Builder.

●Run APEX data loader to import/load the data in to Salesforce object after these files are successfully transferred.

●Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

●Performed large and small-scale Data Migration using Migration Tool and Data Loader.

●Developed Custom Validations to override the Salesforce default validation rules.

●Complete bulk imports of data using Apex Dataloader.

●Developed workflow rules for various tasks and Email alerts as per the requirement.

●Developed Visualforce Pages to customize the view and functionality of the page that were required by the Organization.

●Worked on Sales Cloud, Service Cloud and Apex Programming On Force.com Platform.

●Created custom links, formulas, Layouts, workflow and approval processes. Set both object-level and record level security.

●Defined Custom Profiles, User Permissions and created Custom Sharing Rules for Record owners with "Read-only" Permissions granting client-requested Create/Read/Update/Delete capabilities.

●Used Cast Iron integration tool for synchronizing master list of customers such as leads, accounts, opportunities and forecasts. It is used for data configuration.

●Provided support ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management, Triggers.

●Created support guides and conducts training for new and current Users on how to use the system in accordance with established business practices.

●Responsible for maintaining different sandboxes (Environments) like Development, QA, and Production Sandboxes.

●Communicating regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.

Environment: Salesforce.com, Apex (Classes, Controllers, Triggers), Visualforce Pages, Aura, Salesforce lightning, Force.com, SOSL, SOQL, Sales Cloud, Service Cloud, Data Migration, Dash Boards, Data Loader, Cast Iron, Custom Objects, Tabs, Accounts, Fields, Leads Emails and Windows.

Client: Home Away Inc., Austin, TX. Jan 2023 – Dec 2023

Role: Salesforce Admin/Developer

Responsibilities:

•Interacted with Business users for requirements gathering, analysis and development.

•Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.

•Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.

•Developed custom Business logic using Apex Classes, Visual force pages and Lightning components. Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.

•Developed business documents for salesforce.com Custom objects.

•Created Lightning Components and used on Visual force pages for the applications which dint had lightning turned on.

•Created Visualforce pages and used Salesforce Lightning Design System (SLDS) to make the UI pages look rich and intuitive.

•Developed several Custom Reports and Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.

•Involved in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.

•Worked on different portals like Self Service Portal, Partner Portal and Customer Portal.

•Worked with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.

•Developed Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.

•Created various Profiles, Roles, and Page Layouts and Configured the permissions based on the organization hierarchy requirements.

•Involved in customizing various standard objects of Salesforce.com (SFDC) and other platform based technologies like Visualforce, force.com API, and web services.

•Created email templates and inbound emails using Visual Force for clients and customers.

•Implementation of Data Loader for loading the data Performed data cleanup and/or Data migration to/from salesforce.com Merging of Salesforce instances.

•Integrated Salesforce with external Master data using SOAP and REST API.

•Involved in Salesforce Sales and Service cloud implementation.

•Implemented the Salesforce.com applications using Agile SCRUM Methodology that involves the iterative development methodology.

Environment: Salesforce.com, Apex, Visualforce, Lightening, triggers, Marketing Cloud, workflow, validation rules, SOSL, SOQL, AppExchange, data loader, report, dashboard, Force.com IDE, Java, Oracle, Web portal, ETL, Sales cloud, Java and Windows.

Client: First Republic Bank, San Francisco, CA. Sept 2022 - Dec 2022

Role: Salesforce Admin/Developer

Responsibilities:

●Worked on various Salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.

●Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.

●Designed, developed and deployed Apex Classes, Controller & Extension Classes to support Visualforce pages development, Test Classes for Unit testing and Apex Triggers for various functional needs in the application.

●Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

●Worked on force.com sites.

●Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.

●Responsible for designing custom objects, fields, pick lists, role based page layouts, security and sharing rules, workflow rules & actions, validation rules, approval processes, custom tabs, reports, design visual force pages, snapshots, dashboards and point to click configuration.

●Used SOQL & SOSL for data manipulation needs of the application using platform database objects.

●Developed dynamic salesforce.com Visualforce pages using Apex and AJAX tool kit.

●Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.

●Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles.

●Created Profiles and Roles based on Organizational role hierarchy, implemented Record-Level and Field-level security and configured their sharing settings.

●Created profiles and implemented Object and field level security to hide critical information on the profile users.

●Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.

●Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.

●Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com, Visualforce Pages, Saledforce.com Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, SOSL, SOQL, HTML5, Java Script, Eclipse IDE Plug-in, Windows.

Company: Flyingedge Solution Pvt Ltd., India. Apr 2019 – Aug 2022

Role: Salesforce Administrator

Roles & Responsibilities

●Extensively involved in business requirement gathering and Design of process flows and objects.

●Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.

●Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.

●Created page layouts to organize fields, related list and other details on a record detail and edit page.

●Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com API, and Web Services.

●Customized tab worked with various standard objects like Accounts, Contacts, Leads, Campaigns, Cases and Solutions.

●Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.

●Designed high level customized Visualforce pages using extension controllers, custom controllers and standard controllers.

●Developed workflow rules for various tasks and Email alerts as per the requirement.

●Developed Approval process for the application by implementing custom formulas in different stages of approval.

●Implemented Case Management Automation to track and solve Customer’s Issues. Implemented Email-to-Case, Web-to-Case to enter generated cases to Case Object.

●Used the sandbox for testing and migrated the code to the deployment instance after testing.

●Provided the training to the internal business users to use the application and develop their own custom report.

●Prepared user manual and technical support manual.

Tools/Technologies: Java, Salesforce.com platform, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox, Eclipse IDE Plug-in.

References: Will be provided upon request.

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