Salesforce Developer with 8+ Years Experience

Suvarna

Salesforce Developer

Email: *************@*****.***

Ph #: 214-***-****

Professional Summary:

Working in IT industry with 8+ years of experience in the Salesforce.com CRM both as Administrator and Developer in Salesforce.com Sales, Marketing, Customer Service and Support Administration.

Experience in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, development, deployment and maintenance of web-based and portals based object oriented enterprise applications.

Experienced in implementation using Apex Language, Classes, Controllers & Triggers, Web Services, Visualforce Pages, Components, Tabs, Analytic Snapshots and Dashboards.

Proficient in Salesforce configuration, customization, deployment, and integration, adeptly leveraging tools such as Apex programming, Visualforce, Lightning Web Components, and Salesforce APIs to create tailored solutions that align with organizational objectives.

Hands on experience knowledge on Administration setup and Force.om, Eclipse IDE, Apex, Visualforce and integration tools like Cast Iron, Apex Data Loader, etc.

Seamless Integration with Salesforce CRM: Real-time data sync between Salesforce CPQ and CRM for a holistic view of customer interactions.

Strong Knowledge in Salesforce Customization, Workflow Approvals, Data Validation, Sales, Marketing, Customer Service and Support Administration.

Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language using cloud platform.

Dynamic Pricing & Discounting: Apply pricing logic based on customer data, product characteristics, and discount policies.

Experience in creating Lightning Components and Lightning Web Components (LWC), and used the Lightning Design System to convert existing Visualforce pages to Lightning components.

Enhanced Approval Processes: Implement approval workflows for large discounts or non-standard product configurations.

Experience in Salesforce Lightning framework and components.

Experience with Apttus admin settings, Apttus custom settings and Echosign settings.

Experience with Apttus CPQ Products and Pricing, Shopping Cart functionality, Quoting and Quote Templates.

Experienced in Service Cloud, Sales cloud, Collaboration Cloud for All partner portal, customer portal.

Extensive experience using SFDC Administration, Creating Roles, Profiles, Page Layouts, Workflow Alerts, Approval Workflow and Report generation.

Expertise in developing UI Components using Visualforce Pages, Visualforce components, Apex Controllers, HTML, DHTML, Java Script and CSS.

Proficient in data migration techniques within Salesforce environments, utilizing tools like Data Loader, Salesforce APIs, and third-party integration platforms to ensure seamless and accurate transfer of data, maintaining data integrity, and minimizing disruption to business operations.

Experience in using different data tools – Apex Data Loader, SOSL, SOQL Workbench, Import Wizard, SFDC Data Export, and Mass Delete etc.

Proficient in Data Migration from Traditional Applications to Salesforce Using Data Loader Utility.

Experience in writing SOQL and SOSL queries in Force.com technology for Visualforce and Apex.

Experience in analyzing and documenting the workflows and functionality of existing systems, preparing presentation materials to all levels of management.

Team player with good interpersonal skills, strong understanding of fundamental business processes, excellent Communication and Problem solving skills.

Skill Set:

Salesforce Technologies

Apex, Visualforce, Triggers, SOQL, SOSL, Workflow & Approvals, Formulas, Validation Rules, Email Templates, Roles & Profiles, Dashboards, Reports, SFA, Force.com IDE, Eclipse, Apex Data Loader, Salesforce Lightning, Sales Cloud, Service Cloud,

Salesforce Tools & Integration

Force.com Eclipse IDE Plug-in, Force.com Migration Tool, Force.com Data Loader, Cast Iron Systems, Force.com Platform

Languages

Apex, C, C++, Java.

Web Technologies

JavaScript, XML, HTML, CSS

Data Bases

Oracle, Ms Access

Operating Systems

Windows Variants

Professional Experience:

Client: Caterpillar Financials, Nashville, TN. Duration: May 2024 – Till Date

Role: Salesforce Admin and Developer

Responsibilities:

Involved and interacted with various business user groups for gathering the requirements for CRM implementation.

Worked on Salesforce CRM platform on different environment of SFDC such as Sales and Service clouds.

Worked on Apex classes, Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application.

Worked on creating Apex Triggers, Apex Classes, and Visualforce Pages to get custom logic.

Worked on Schedule Apex Class and Batch Apex Class.

Developed Workflows, Validation Rules, Apex Triggers, Apex Classes, Controllers and Formula Fields.

Added Lightning Component to Lighting Pages and Record Pages.

Created modern Enterprise Lightning Apps combining Lightning Design System and Lightning App Builder.

Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.

Developed Lightning Web Components (LWC) for dynamic, user-friendly interfaces and enhanced engagement.

Led implementation of best practices in Salesforce administration and development, utilizing Apex, Visualforce, SOQL, SOSL, and Lightning Components to build robust solutions.

Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.

Used Salesforce Lightning App Builder to create custom Home pages that appear for different profiles.

Used Salesforce Lightning process builder for visualizing and creating automated business processes. Responsible for the creation of custom Apps and Reports using the Salesforce CRM Cloud computing model.

Retrieve all metadata and Apex Classes from a Salesforce org and push to a GitHub repository hosted on bit bucket.

Provided development, implementation, and updating focusing on Sales cloud and Service cloud.

Managed end-to-end Salesforce delivery for Financial Services Cloud, ensuring regulatory compliance and high-volume transaction processing.

Worked on the MuleSoft Platform to create mule flows using different connectors and transformers.

Develop REST APIs using MuleSoft to connect the Salesforce Platform.

Designed and implemented Salesforce CPQ workflows to automate billing, improve quote accuracy, and reduce quote-to-cash cycle time by 25%.

Developed and customized Salesforce CPQ solutions to meet business requirements.

Developed and maintained SFDC analytical reports and dashboards for management review and planning for accurate forecasting purposes.

Worked on Visualforce Language to develop Visualforce pages, overriding buttons, links and tabs, custom components, templates, integrating email etc.

Created various Custom Objects, Tabs, Formula fields, Validation rules, Approval process, Record Type, Picklist, Dependent Pick lists and List views.

Used Salesforce.com developer toolkit including Apex Classes, Controllers and Triggers, Visualforce, Force.com IDE, Migration Tool and Web Services API.

Used Force.com platform for developing feature rich and user friendly Visualforce pages for enhancing Salesforce UI.

Created various Profiles, Roles, Page Layouts and Record types and configured the permission based on the organization hierarchy requirements.

Created and updated users, reports, and dashboards to track pipeline/stages for management visibility, while integrating Apex (applications) to Salesforce accounts such as Conga Merge and Outlook.

Developed several Custom Reports and Dashboards that are used by Business user and Managers.

Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Implemented Apex Data loader "Command Line Interface" to automate the data loading process for the sand box refresh activity.

Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.

Maintaining the Production support to ensure complete SLA adherence for the deliverables assigned.

Environment: Apex, Triggers, Controllers, Salesforce Lightning, MuleSoft, Salesforce CPQ, Batch Apex, Visaulforce pages, Dashboards, Data Loaders, Force.com, Sales Cloud, Service Cloud, SOSL, SOQL and Windows.

Client: Key Bank, Westlake, OH. Duration: Jan 2023 – Apr 2024

Role: Salesforce Developer

Responsibilities:

Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) Service Max.

Interacted with various business user groups to gather the requirements and documented the requirements.

Developed Apex Classes, Custom and Extension Controllers Classes and Apex Triggers for various functional needs in the application.

Implemented custom validation rules, custom formulas, Email Templates, Assignment Rules and Auto-Responses for Cases and Leads.

Written SOQL, SOSL queries in Apex Classes and triggers, experience in tuning SOQL queries.

Integrated Apex with External services by making callouts that used SOAP and WSDL.

Created Custom Controllers to make external web service callouts, validate and insert data.

Created Visualforce Email Templates, Mail Merges and also automated Email Process to send installation instructions to new and existing customers.

Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.

Used the Force.com WebServices API for extracting the data from the Force.com organization to other external systems.

Used Apex Data Loader, Demand tool for migration of data into Salesforce.com from external systems.

Designed and developed Service cloud and integration.

Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.

Configured Financial Services Cloud to build a customer community.

Worked with various Salesforce deployment methodologies including Change sets, Force.com Plug-in environment, Ant Migration tool kit and Eclipse.

Deployed code using Copado to the next environments also used back promotion feature.

Upgraded from Salesforce Classic to Salesforce Lightning.

Creating Lightning Components and used Salesforce Lightning Design System (SLDS) to convert existing Visualforce pages to lightning components.

Performed Data Cleansing, Data de-duping and enforced data validation rules before Imports.

Debugged Apex scripts using Debug Logs and System Log Console to catch Exceptions and made sure execution falls within Governors and Limits.

Worked with various Salesforce.com objects like Accounts, Leads, Opportunities, Cases and Reports and Dashboards.

Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and Lead generation statistics.

Implemented Workflow rules, Workflow Approvals, email alerts and field updates for business process automation.

Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.

Implemented Visualforce pages with public-facing websites by using Force.com Sites.

Worked on scrum process which is part of agile methodology.

Helped integration team for accessing the SFDC data using WebServices.

Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.

Environment: Salesforce.com, Apex, Triggers, Visualforce, Sales Cloud, Change sets, Copado, Service Cloud, Salesforce Lightning, Data Loader, SOQL, SOSL, Data Migration, Workflow & Approvals, Reports, Dashboards, Force.com and Windows.

Client: Prudential Financial Inc, Newark, NJ. Duration: May 2021 – Dec 2022

Role: Salesforce Developer

Responsibilities:

Worked with the user group for requirement gathering throughout the planning and implementation.

Gathered requirements from various business teams and converted them into detailed technical specifications.

Involved in various activities of the project like information gathering, analyzing the information documenting the functional and non- functional requirements.

Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Designed, developed and deployed Apex Classes Extension Classes to support Visualforce pages development, Test Classes for Unit testing and Apex Triggers for various functional needs in the application.

Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.

Proactively created Apex Triggers and Apex classes and also developed and managed complex workflows, approvals, validation rules, assignment rules.

Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Configured Contract management and Revenue management through Apttus CPQ implementation.

Maintaining CPQ tool updated with latest functionality by Installing Apttus CPQ.

Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.

Developed various Custom Objects, Tabs, Components and Visualforce Pages.

Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.

Used SOQL & SOSL for data manipulation needs of the application using platform database objects.Used Data Loader to transfer the data to production and Full sandboxes, used Eclipse IDE for complete Apex Programming.

Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.

Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.

Performed Data Migration from home grown legacy system to Salesforce CRM.

Performed large and small-scale Data Migration using Migration Tool and Data Loader.

Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the homegrown applications by using the homegrown web services.

Created email templates and inbound emails using Visualforce for the clients and customers.

Implemented Service Max Field Service Management on top of the existing Force.com platforms across DuPont Worldwide locations.

Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.

Provided ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow.

Created and deployed several Reports using Salesforce.com platform.

Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Salesforce.com, Apptus CPQ, Force.com IDE, Apex, Visualforce pages, Service Cloud, Sales Cloud, Service Max, SOSL, SOQL, Cast Iron, Data Loader, Data Migration, Reports, Dashboards, Custom Objects, Reports, sandbox and Windows.

Company: Thoughtworks Technologies (India) Pvt Ltd, India. Mar 2017 – Apr 2021

Role: Salesforce Developer

Responsibilities:

Involved in maintaining and enhancing the already implemented business process.

Created Apex classes and triggers for using in partner portal (PRM Management) to create leads on the Salesforce.com.

Used the Visualforce pages to create multiple pages in requirement to show opportunities on partner portal.

Created new profiles, roles and its associated custom requirements according to requirements of the organization.

Created custom objects by relating them to standard objects or to other custom objects.

Created Custom Tabs, Fields and related lists, Workflows rules and Approval processes and Sharing and Security rules.

Developed several custom reports for both standard and custom objects to give complete detail overview of Product orders and Product sales.

Involved in creation of Coaching Documents, Feedback forms and Survey forms on SFDC platform for the use Retail users.

Created Case management using Email to case for the sake of customers or partners.

Created custom links, buttons, text-areas, Email templates.

Created multiple Visualforce pages by importing HTML editor and used CSS and JavaScript for designing Visualforce pages.

Supported in SFDC application as application support for end user.

Used features like Data Loader to migrate data for applications and created the CSV import file updates for records into contacts and different objects using Data loader.

Using password protected links when sharing the data with the non-Salesforce users using Visualforce page.

Worked with Visualforce List Controllers for pagination and to get the output in a list of records and also worked with Visualforce styling sheets and components to override all the standard styling on the pages to get the desired display or output.

Developed custom reports and dashboards. Created different owner based sharing rules and criteria based sharing rules for data model management.

Environment: Salesforce.com, Apex, Visualforce Pages, Data Loader, Dashboards, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Windows XP.

References: Will be provided upon request.

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