Debt Collections Specialist with Compliance Focus

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

Rodric Reid

North Chesterfield, VA 23234

804-***-**** *.********@*****.***

Efficient in any position equipped with the necessary abilities and experience to successfully pursue 1st or 3rd party collections. Proficient in investigating accounts, reviewing statements and locating delinquent customers. Handle difficult situations with a calm, analytical approach. Also if needed experience from other employment opportunities can be utilized. Very well adapt to any call center environ due to years of employment. I see my skills as being multi facet but I do specialize in call center/ collections and or customer service. With that I also feel that I am a very quick learner and will always give 100 percent or more to any assignments that I am considered for.. Talented collector skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies.

• Skip Tracing • Computer Proficiency • Hard / Soft Collections

• Team Management • Equipment Operation • Leadership

• Account Management • Debt Negotiation • Financial Counseling

• FDCPA Compliance • Microsoft Office

JULY 2024-APRIL 2025

Contact Specialist

LHH/ BrownGreer Richmond, Virginia

• Worked several case projects

• Analyzed call volume and average call time to monitor performance and productivity.

• Set up customer accounts in system and updated details to reflect current information.

• Updated records with details of customer interactions and transactions.

• Kept records of customer interactions or transactions, recording details of inquiries and actions taken.

• Monitored legislation, regulations and compliance matters with potential to impact business.

• Educated clients on available services, rights, and responsibilities.

• Assessed client needs and determined appropriate services.

• Maintained accurate client records and documentation.

• Navigated multiple computer applications while conversing with customers. NOVEMBER 2022-MARCH 2024

Consumer Collector

Truist Bank Richmond, Virginia

• Assisted in development of policies and procedures related to debt collection processes.

• Contacted delinquent customers via phone, email, or mail to collect outstanding debts.

• Reviewed and updated customer accounts to ensure accurate information.

• Processed payments and applied them to appropriate accounts.

• Documented all collection activities in clear and concise manner.

• Reported any unresponsive or challenging cases to management for further action.

• Negotiated payment plans with customers according to their financial situation.

• Maintained strict adherence to federal, state, and local laws regarding debt collection practices.

• Collaborated with other departments to resolve billing disputes and discrepancies.

• Helped customers get back on top of payment demands by setting up accommodating plans. JULY 2022-NOVEMBER 2022

Collections Agent

Adecco Staffing / Truist Richmond, Virginia

• Resolved client billing problems by collecting direct payments and setting up payment plans.

• Handled outbound collection telephone calls with consistent service quality and excellent success rate.

• Investigated and resolved balances using proactive communication with external and internal customers. FEBRUARY 2021-MAY 2022

Collections Account Representative

Bill Gosling Outsourcing Richmond, Virginia

• Answered inbound calls to handle various concerns, set appointments and close sales.

• Managed customer calls efficiently in fast-paced call center environment.

• Reviewed daily credit holds to determine correct time to release accounts.

• Coordinated closely with internal departments such as billing, customer service, and finance during collection process.

• Input data and verified information to process electronic payments.

• Ensured adherence to federal, state, and local regulations governing debt collection practices. APRIL 2020-FEBRUARY 2021

Sales Associate

FirstStreet Richmond, Virginia

• Used business and product knowledge to solve customer needs.

• Set productive work goals and established priorities in order to meet them.

• Addressed, researched and resolved customer issues.

• Improved individual performance by accepting direction and feedback.

• Suggested additional products and services to increase sales.

• Delivered consistent high-quality service to maintain customer loyalty.

• Answered customer questions about return and exchange policies.

• Assisted customers with product questions, selections, and purchases.

• Suggested upsells or add-ons to enhance customer satisfaction with their purchase.

• Met sales quotas by utilizing upselling opportunities. EDUCATION

• Understanding of products and services

MARCH 2019-APRIL 2020

Collections Agent

Professional Bureau of Collections Maryland Richmond, Virginia

• Handled outbound collection telephone calls with consistent service quality and excellent success rate.

• Ensured adherence to federal, state, and local regulations governing debt collection practices.

• Implemented strategies to improve collections processes and maximize recoveries.

• Gave management feedback on front-line collections trends on recurrent account delinquency issues.

• Educated customers about balances and delinquency issues with detailed documentation of identified problems.

• Brought delinquent accounts current by obtaining ACH and ACC payments via phone.

• Input data and verified information to process electronic payments.

• Maintained accurate records of all collection activities in company database.

• Adhered to legal, corporate and regulatory procedures for safety and security of customer assets.

• Documented each customer interaction in servicing system.

• Trained new hires on company policies, procedures, and best practices in collections management.

• Educated customers about the terms of contracts and payment requirements. Consulted compassionately with customers to understand reasons for delinquency and develop collaborative payment solutions.

•

MARCH 2011-FEBRUARY 2019

Front Of House Manager

PMSI /Hilton Hotels Richmond, Virginia

Delivered consistently positive experiences to guests by directly handling escalated issues and training staff to serve customers' needs.

•

• Fostered positive relationships with vendors, suppliers, and local businesses.

• Participated in hiring decisions for new front-of-house staff members.

• Handled guest complaints professionally and efficiently.

• Monitored cash handling practices, ensuring accuracy and security.

• Conducted regular performance evaluations for front-of-house employees.

• Trained new staff and mentored existing employees to close knowledge and skill gaps.

• Counted cash and receipts and completed bank deposits.

• Supported cleanliness by maintaining tidy and organized work area. General Education Diploma January 2008

Chesterfield Technical High School, Chesterfield, Virginia Business Administration May 2027

J. Sargent Reynolds Community College, Richmond, Virginia LANGUAGE

Native

English

Conversational

Spanish

Contact this candidate