Administrative Professional and Operations Leader

Linwood Stewart

Covington, GA 813-***-**** ************@*****.***

Administrative Professional

Operations Management Office Management Customer Service

Dynamic and forward-thinking administrative professional with over 10 years of experience in organizational operations, human resource packages, and team leadership across diverse industries. Highly organized with proven ability to manage high-profile projects and coordinate complex workflow and logistics. Effectively balances competing priorities in fast-paced, client-facing environments. Formulates mutually beneficial solutions to complex challenges. Outstanding communicator and relationship-builder known for going above and beyond to ensure best possible client service outcomes and satisfaction.

Key Administrative Experience: Adeptly handle administrative matters, including screening calls, managing calendars, planning meetings, making travel arrangements, composing documents, and organizing offices for efficiency. Microsoft Office Software Certified.

Key Communication Experience: Interact professionally with all staff levels and maintain the highest level of confidentiality, known for tact and diplomacy in handling sensitive issues.

Key Accomplishments:

oDeveloped training documents and trained non-compliant facilities on procedural processes and operations. Resulted in all facilities being approved and compliant with state regulations.

oAssisted underperforming schools with health screenings that identified crucial need for hearing aids and glasses for students.

Core Competencies

Administrative Operations Multi-Calendar Management Organization & Prioritization

Document Management Staff Management Confidentiality

Team Leadership Human Resources (PHR) Problem Solving

Professional Experience

Georgia Department of Early Child Care and Learning, Atlanta, GA January 2021 – Present

Legal Administrative Assistant

Provides support and guidance to childcare facilities on criminal background checks.

Effectively manages daily high call volume providing technical support to Koala users.

Provide information on DECAL criminal records check policy and procedures to childcare facility owner/operators

Maintain discretion and confidentiality while handling sensitive information

Process CRC applications

Data enter paper applications

Assist with other tasks as needed

Abacus Staffing/Georgia Department of Early Child Care and Learning, Atlanta, GA June 2019 – January 2021

Legal Administrative Assistant

Provides support and guidance to childcare facilities on criminal background checks.

Effectively manages daily high call volume providing technical support to Koala users.

Provide information on DECAL criminal records check policy and procedures to childcare facility owner/operators

Maintain discretion and confidentiality while handling sensitive information

Process CRC applications

Data enter paper applications

Assist with other tasks as needed

Georgia Department of Education Chief Turnaround Office, Atlanta, GA December 2018 – June 2019

Health Screen Navigator

Oversaw and coordinated community education training in health and wellness elements.

Planned and performed student health and wellness screenings for abnormities, including asthma, poor hearing, poor vision, oral health, mental health, nutrition, and communication skills.

Provided technical assistance to network of schools regarding mental and behavioral support and resources available in their community.

Hillsborough County Board of County-Head Start, Tampa, FL April 2011 – October 2018

Senior Social Services Specialist

Managed large client case load and processes; developed individual case plans, identified benefit eligibility, and provided referrals.

Coordinated and administered health screenings, client transportation requests, and assisted clients with payments to service providers and clinics. Completed quality assurance check on 10 files per month.

Performed home visits with clients to review, monitor, and evaluate home environment and health conditions to ensure progress was being made towards self-sufficiency.

Served on the Hillsborough Country Health Advisory Board.

State of Florida Department of Children and Families, Tampa, FL February 2009 – April 2011

Economic Self-Sufficiency Specialist I

Planned and executed large caseload, including self-assessments, public assistance program eligibility, and federal and state regulations for government assistance.

Authorized grants and provided guidance on government assistance program availability to families based on financial eligibility.

Kept running knowledge of all state and federal program regulations and updated processes and operations based on new law and policy changes.

Everest University, Tampa, FL February 2008 – October 2008

Student Services Advisor

Advised students on academic programs, student life resources, and learning and development resources. Coordinated student activities.

Provided guidance and mentorship to students facing challenges and issues with school policies, rules, and legal trouble.

Oversaw procedures and operations, bridging the gap between students and counseling and supports services on and off-campus.

Travelmax Medical Professionals, Tampa, FL February 2006 – February 2008

Human Resources Representative / Compliance Coordinator

Recruiting and trained team members on administrative and human resource policies and procedures.

Performed duties such as document management, office supply inventory, meetings scheduling, and distribution of incoming and outgoing mail.

Fully knowledgeable of all human resource policies to ensure the company remained in compliance with all laws and obligations.

First Advantage Corporation, Largo, FL June 2004 – January 2006

Human Resources Representative / Compliance Coordinator

Maintained confidentiality while performing quality assurance checks on documents and data.

Worked with employers to verify employment and education history and help assist with references for candidates.

Education & Certifications

Bachelor of Arts, Psychology, University of Tampa, Tampa, FL

Professional Human Resources Certification (PHR), Human Resource Certification Institute

Contact this candidate