Regional Quality & Case Management Coordinator with HIV Focus

Shameika Brooks

Cambridge, MD 410-***-**** ******.********@*****.***

Education

•Chesapeake College, Wye Mills, Maryland- AA Human Services/Mental Health - May 2007

•Salisbury University, Salisbury, Maryland- BSW - May 2009

Professional Statement and skills:

•A highly motivated, dedicated, and well-versed professional, knowledgeable in coordinating and evaluating services of community based citizens to include veterans, seniors, and indigent consumers. Keen experience in working in community-based settings. Excellent analytical, leadership, written, and oral communication skills. Results driven with internal and external stakeholders. Has the ability to work in a team-oriented environment or lone operator as needed.

Creative and dedicated to enriching the lives of others.

• CPR/AED Certified

• Certified Community Healthcare Worker

Experience

January 2023- Current

Regional Quality Management Coordinator- Eastern/ Non-Medical Case Manager/ Housing Coordinator

State of Maryland- Dorchester County Health Department

•Coordinate with PHPA, program leadership, local health department staff, and consumer groups to identify priority gaps in performance services.

•Assemble ad-hoc QI teams from staff and consumers with the mandate of developing and implementing QI projects.

•Work with ad-hoc QI teams to implement the Model for Improvement Processes, to set goals and establish measures to select, test, implement, scale-up and institutionalize changes.

•Establish and facilitate trainings to ad-hoc QI teams as necessary.

•Analyze QI data and monitor for improved performance.

•Track QI projects implementation and progress.

•Submit reports to PHPA via established reporting process.

•Implement direct services to individuals infected with HIV through non-medical case Management.

•Assure client eligibility for the RW program and obtain required documents.

•Provide coordination, guidance, and assistance to individuals affected with HIV.

•Provide education, counseling, and resources for individuals.

•Provide rapid HIV testing and counseling per their request.

•Facilitate and participate in client care planning.

•Enter data into CAREWARE accurately and in a timely manner.

•Disseminate HIV information to public and private agencies in Dorchester County and surrounding Counties.

•Provide housing assistance to individuals in the community and develop housing plans so that they can remain stable in the community

•Refer clients to appropriate community resources and assists them in securing housing.

July 2019 – July 2022

Program Manager

MMARS

•Oversaw the day-to-day operations of the Community First Choice program to ensure that milestones and goals were met.

•Supervised thirteen supervisors providing direct oversight, training, and coaching to develop effective supervisors.

•Review, plan, organize, and direct the completion of tasks that are outlined in the solicitation in order to remain in compliance with the solicitation.

•Adjusted workload for Supports Planners as needed to ensure tasks were being completed in a timely manner.

•Provided direct supervision to Community First Choice Administrative Staff and the Assistant Program Manager.

•Organized and directed bi-monthly staff meetings to provide training and information to staff.

•Conducted interviews with potential employees and participated in the hiring/termination process.

•Approved timecards, Paid Time Off and Leave Without Pay for supervisors.

•Completed yearly evaluations and ratings for supervisors for annual performance reviews.

•Communicated with partners to disperse information and to address concerns or issues that came up with staff as well assisted with the timely remediation with the Supports Planner and Supervisor.

•Coordinated with the Compliance and Quality Enhancement team to improve workflow strategies and overall compliance with the Community First Choice Program.

•Assisted and conducted meetings and trainings with supervisors to provide knowledge and insight in effective skills needed for the role.

•Developed and implemented policies and procedures for staff.

•Administrative duties as needed.

July 2017- July 2019

CFC Supervisor

MMARS

•Provided oversight and guidance to 13 Case Managers.

•Consulted and collaborated with internal and external stakeholders, to promote effective communication and coordinator of care i.e., Maryland Department of Health, county and City Health Departments and Federal agencies.

•Coordinated, linked, and monitored participants to long term community resources and services and supports.

•Reviewed Plans of Services and submitted them to Maryland Department of Health for review.

•Approved and Reviewed Time Off and Paid Time Off requests.

•Conducted Supervisions with Case Managers on a weekly basis.

•Conducted extensive trainings for New Hires.

•Consulted and collaborated with internal and external stakeholders to promote effective communication and coordinator of care i.e., Maryland Department of Health, county and City Health Departments and Federal agencies.

•Adhered to state and federal policies and guidelines.

May 2015- July 2017

Support Planner

MMARS

•Coordinated, linked, and monitored participants to long term community resources and services and supports.

•Created Plans of Service entailing services for them to remain it the community.

•Finalized and submitted Plans of Services to the Supervisor for review.

•Coordinated transitional plans for individuals in Nursing Facilities returning to the community and provided case management services to them.

•Advocated for the participant and provide resources as needed.

•Provided as needed contact to participants in the community receiving services or in Nursing Facilities pending services as well as their representatives to ensure documents were submitted in a timely manner to Maryland Department of Health for final approval of services.

•Completed and submitted necessary documents needed for the Home Community Based Services program for the participants.

•Reviewed documents to ensure medical, insurance and residence eligibility within program guidelines for participants in the community were met for services.

•Completed Reportable Events and submitted them for review.

•Documented daily activities in the database Long Term Services and Supports which is governed by Center for Medicaid Services.

•Analyzed reports that entailed hospitalizations, falls or injuries to determine if additional services or medical equipment was needed.

December 2013- April 2015

Support Planner Supervisor/ Transition Supervisor/ Lead Supervisor Foundations Care Management

•Supervised and assisted with all discharges occurring from Nursing Facilities with participants.

•Developed care plans, located resources, coordinated with local and state agencies, arranged for the delivery of appropriate health social and community resources.

•Coordinated discharges for individuals returning to the community as well as going into Assisted Living Facilities.

•Assisted with coordination and implementation of services and resources with individuals who are receiving long term care services and supports.

•Successfully advocated for appropriate services for participants care and well-being.

•Lead Supervisor of four Community First Choice supervisors within the agency.

•Completed assessments, and weekly reports.

November 2008-December 2013

Outreach Case Manager/ Director of Case Management Clearview Professional Center

•Provided therapeutic services to individuals in the community and office setting.

•Provided Case Management to individuals as well as social support services.

•Completed weekly progress notes, intakes, assessments, treatment plans, assist with crisis interventions and assist with groups.

•Supervised the Direct Care Staff and managed the Day-to-Day operations within the company.

October 2012- March 2013

SSO Case Manager/ Crossroads, INC.

•Provided Case Management to homeless individuals in the community and incarcerated individuals.

•Completed assessments and intakes with incarcerated individuals within five counties in MD.

•Entered and retrieved data in the national database for the homeless.

•Coordinated care and monitored resources to individuals.

•Developed, monitored, and oversaw actions to to maintain stable housing for individuals upon release from incarceration.

September 2006-November 2008

PRP Specialist/ Delmarva Family Resources

•Assisted individuals in the community with maintaining daily living skills and activities.

•Facilitated groups and provided individuals with socialization, behavioral, and medication management.

•Completed weekly and monthly progress notes and assessments as well as discharge planning and authorizations.

References Available Upon Request

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