Administrative Support & Client Services Specialist

Tiffanie Monique’ Beasley

**** ******** *********

Apartment 610

Houston, Texas 77080

(Phone) 713-***-****

Summary

Corporate Receptionist / Administrative Assistant / Customer Service professional with 15+ years of experience in maintaining calendars, working with outside vendors, speaking with high-level clients and providing optimal customer/client service. Microsoft Office proficient. Additional Skills including 2 years’ experience as Legal Office Assistant.

Work Experiences:

Ontellus Company- June 2021- Present

Documentations Specialist -responsible for digitizing data for storage purposes. They work in the administrative department of a company and their duties include collecting client information, maintaining an organized filing system, and reviewing data for completeness and accuracy.

Texas Direct Auto- February 2021- June 2021-(Contract) -

Documentations Specialist-responsible for maintenance of company documents. Their job is to store, catalogue and retrieve documents. ... They develop and maintain systems for document storage, and are responsible for document security and access.

Harris County Public Health: June 2020- December 2020

Medical Retrieval Specialist- responsible for organizing, retrieving medical files, creating as wells as updating patient spreadsheets correspondence, while preparing lab reports, documents, manage calendars along with preparing COVID-19 patients records along with general staff support. Answering inbound and outbound phone calls from new prospective clients from various facilities.

Aramco Americans, Incorporated: October 2019-April 2020

Help Desk Analyst – (contract)

Responsible for research, drafting and reviewing documents, communicating with clients, preparing documents, and organizing and maintaining files.

Extensive problem-solving skills, which includes heavy researching, organizing and filing data.

Receiving heavy Inbound/Outbound telephone calls from clients globally via usage through the web wide web.

Heavy Organizational skills, filing while offering support to upper management, and updating spreadsheets.

Harris Health Systems, Incorporated May 2019-August 2019

Quality Systems Coordinator (contract)

Office Coordinator to undertake a variety of day-to-day office and clerical tasks.

Support Upper Management and Staff Members

Dictating Business Corporate Meetings.

Exceptional Organizational Skills

Communication Skills

Basic Excel Skills

Cigna Health Spring, Incorporated February 2015- November 2018

Executive Administrative Assistant

Act as point of contact between the executives and internal/external clients for entire Cigna Health Spring/ Care Allies Incorporated corporate offices.

Schedule and organize conference calls, meetings and appointments.

Coordinate travel arrangements for the President and Executive Vice President.

Answer influx of executive lines and screen calls, inquiries

Proofread & update spreadsheet and contracts.

Capital One Bank August 2014- January 2015

Bank Claims Representative (contract)

Perform data entry, including updating case management system to reflect the receipt of documents, statuses, and outcomes.

Manage bulk letter creation processes.

Perform several interest & fee calculations used to execute quality control.

Review customer credits for accuracy, update credit outcomes as needed.

GC Services, Incorporated December 2007 – July 2014

Account Representative/Customer Services Representative

Answer a heavy influx of calls and update customer files via pay and Western Union Speed pay.

Offer extensions for new and prospective customers that qualify.

Asurion Insurance Services, Incorporated July 2004 – December 2007

Account Representative/Customer Services Representative

Receive incoming calls from clients/customer regarding phone services.

Confer with customers and respond to inquiries and requests regarding their account information.

Foleys /Macy’s Collections Representative: March 1993- December 1998

Retail Collections Representative

•Administer all collections according to required policies and procedures, perform all billing functions, and train all customers to receive invoices through various online applications.

•Manage all outstanding balances for customer payments and reconcile all invoices for accounts receivables.

•Evaluate all documents in collection systems and negotiate payments

Education

Texas Southern University Graduate School, Expected Graduation Date: May 2028

Texas Southern University – BA in Communications 2007

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