Remote Administrative Officer Candidate
Resume:
SADE FERNANDA
COELHO
P E R SONAL INFORMATION
Name
Sade Fernanda Coelho
Date of Birth
Place of Birth
Johanessburg, South Africa
CONTACT INFORMATION
Address
* ********* ****, ***** Lifestyle
Estate,Fourways
Mobile
**********@*****.***
W O R K E X P E R I E N C E
2024 December - March
2025
Guest Relations Manager Babylon
- Guest Service
- Providing Upscale Service: Deliver
high-class guest service experiences,
responding to needs and anticipating
unstated ones.
- Addressing Concerns: Promptly
resolve guest complaints and concerns
in a courteous manner.
- Personalized Attention: Offer tailored
recommendations based on guests'
occasions, wants, and needs.
- Team Management
- Leadership: Motivate and guide the
guest relations team, including
Receptionists and Concierges.
- Training: Oversee front desk and
concierge staff to ensure quality guest
interactions and services.
- Task Assignment: Assign tasks to
team members based on daily
schedules.
Feedback: Analyze customer feedback
and provide strategic direction to
improve overall ratings.
- Reporting: Provide regular reports to
senior management on guest
satisfaction and concerns.
- Guest Engagement
- Relationship Building: Develop
relationships with repeat customers and
potential clients.
- Loyalty Programs: Implement
strategies to improve guest engagement
and loyalty.
- Special Events: Plan and execute
events to enhance guest experiences
and build community relations.
- Administrative Tasks
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20 October 2022 - 28 May
2024
St Regis, Doha
Fronk Desk Hostess
• - Arranging venue for operation
• - Greeting guest upon arrivel to venue
• - Orientation of restaurant
• - Floor plan and allocations
• - Fully informed and aware about
guests’ preferences.
• - Fully aware about menus.
• - Guest’s distinctive moments.
• - Satisfied guest needs with prompt
knowledgeable service
• - Maintained accurate accounts
through consistent charge posting and
billing practices.
• - Resolved guest complaints to
maintain satisfaction with property
services
• - Coordinated set up and break down
of daily breakfast and beverage services.
- Guest Records: Maintain accurate and
updated guest records, profiles, and
preferences.
- Data Analysis: Analyze guest data to
identify trends and provide insights for
service improvements.
28 March 2022 – 27 July
2022
B-Sure South Africa Insurance Brokers
Insurance sales and administration
Financial Advisor
Negotiations
Risk Management
Maintaining clients relationships
September 2019 - March
2020
Meraki Warriors Johannesburg, South
Africa
6months freelance
Event Hostess
• Meraki Warriors Johannesburg, South
Africa
• -Tracked Invoices with database
systems to facilitate accurate accounting
• -Organized events with selection of
best venues, catering, freelance staff
accurate accounting
• - Encouraged timely and relevant
package upgrades for client celebrations
• - Boosted sales of snacks and drinks
using suggestive selling techniques
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February 2019 - May 2019 Wanyana Projects Johannesburg, South Africa
2months freelance
Personal Assistant Supervisor
• Promoting products
• - Escorting guest to allocate table
• - Greeting guest upon arrival
• - Taking reservations
• - Assisting around Venus
• - Checking guest in
• Onsite Supervisor for business
conferences
September 2017 - January
2019
Tribe SA South Africa
Promoter/Hostess
Events Company Based in SA.
• - Team Leader for
activations/promotions
• - Following up with clients on
outstanding payments
• - Issuing purchased orders to suppliers
• - Following up on job cards and
deliveries from suppliers
• Events Coordinator for events and
promotions such as
• - SAMAS (South African Music Awards)
• - Red Bull Promotion Activations ‘
• - Business Center Events
• - Newly launched products for the
companies sponsors
A D D I T I ONAL I N F O R MATION
Driving License B Class
E D U C A T I ON
2018-2020 Damelin College
2012-2017 Glenvista High School
2005-2011 Mulbarton Primary School
S C H O L A R S H I P S A N D P R O J E C T S
2019-2020 Part of Production Team for South
African Music Awards
2019 Supervisor for National Uber Tech Safety
Summit South Africa
2019 Supervisor for CHRO Awards Summit
South Africa
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F O R E I G N L A N G U A G E S
English Fluent
Zulu Proficient
Afrikaans Proficient
S K I L L S
Computer • Google Drive, Microsoft, Adobe
Illustrator, Micros, Micros MC, Email
Communications, File Management.
Team work Collaboration, Leadership, Problem -
Solving
Adaptability Flexibility, Resilience, Willingness to learn Creative Skills Graphic Design, Artistic Skills, Creative Writing
Leadership Skills Team Management, and Mentoring
Financial Skills Venue Closing Supervisor, Risk
Assessment, Budgeting and Forecasting,
Financial Planning and Strategy
Development
A D D I T I ONAL I N F O R MATION
Driving License B Class
Volunteer Work Charity and Social Work
- Volunteered at St Pauls Church
designing and painting banners for the
church, while also mentoring and
teaching art classes to younger church
members.
S U MMARY
Profession Dedicated professional with
demonstrated strengths in customer
service, time management and
trend tracking. Good at troubleshooting
problems and building successful
solutions. Excellent
verbal and written communication with
strong background cultivating positive
relationships and
exceeding goals. Willingness to take on
any task to support team and help the
business succeed.
Professional Experience
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R E F E R E N C E S
Warren Shepal B-Sure Africa Insurance Broker
Team Manager
Nomsa Ngubane Tribe
Talent Manager
+27 14438241
Neesha Mohapatra St Regis Doha
HR Director
Page 5 / 5
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