Customer Experience & Client Relations Specialist

C U S T O M E R E X P E R OFO I E N C E & C L I E N T R E L A T I O N S H I P

E X E C U T I V E

O K U N S F A V O U R O S E O J I E

E D U C A T I O N

081*-***-****

Lagos, Nigeria

*******@*****.***

C O N T A C T

Federal Polytechnic Ilaro

2023

HIGHER NATIONAL DIPLOMA

(HND) MARKETING

Federal Polytechnic Ilaro

2020

NATIONAL DIPLOMA (ND)

MARKETING

S K I L L S

Customer Experience

CRM Management

Conflict Resolution

Social Media Support

Email Communication

Time Management

Computer Literacy

Brand Engagement

Canva

Multitasking

Strong Communication

P R O F E S S I O N A L E X P E R I E N C E

Customer Experience & Social Media Support Executive Customer Experience Executive (Remote)

2025 - Present

2024 – 2025

SNAPPY EXCHANGE

Manage customer inquiries across social and digital platforms Support onboarding, transactions, and account-related issues Collaborate with internal teams to resolve escalated concerns Maintain calm, professional communication in a fintech environment SOLCOM TECH

Provided support via WhatsApp, Instagram, Facebook, and email Resolved customer complaints efficiently and professionally Maintained accurate CRM records with over 90% data accuracy Supported marketing and sales engagement initiatives S U M M A R Y

Customer Experience and Client Relationship Executive with strong experience supporting customers across

fintech, tech, and e-commerce industries. Highly skilled in CRM management, multi-channel customer support,

conflict resolution, and maintaining a consistent professional brand voice in fast-paced environments.

Customer Care & Client Support Officer

2021 – 2022

DABBY SKINCARE

Delivered end-to-end customer support across digital channels Processed orders, complaints, and post-purchase follow-ups Provided personalized product recommendations

Coordinated with dispatch and sales teams

Okuns Favour Oseojie

C E R T I F I C A T I O N S

Customer Service Excellence – Jobberman Nigeria (2025) Google SEO – University of California, Davis

Integrated Marketing Communications – IE Business School Human Resource Management – Cambridge International Procurement & Sourcing – Rutgers University

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