Senior General Manager with Regional Sales Expertise

********@******.*** u 905-***-**** u https://www.linkedin.com/in/alkarimesmail/

Toronto, ON M6J 2K1

Seasoned professional leader with outstanding record of achievement developing and implementing new business strategies, leading Engineering, IT, Project managers and Operations, while driving business results. Broad- based senior management and P&L management of all company operating, sales, marketing, product, infrastructure, and human resource management functions.

Professional Experience

HONEYWELL – SUPRA REAL ESTATE

CHIEF OPERATING OFFICER • 2022 – Ongoing

• Reporting to the GM and President and directing the oversight and leadership of the product (product management and engineering), market strategy, customer success, and play a key role in the integration of BrokerBay into Supra (product, organization, and go to market strategy) and will be a key leader in partnering across the business to integrate BrokerBay with the Honeywell culture.

• Overall P&L ownership, oversee daily operations of the 60+ person business unit

• Ensure the creation and implementation of a strategy designed to grow the business.

• Lead technology development and strategy to meet customer needs.

• Develop and execute on the staffing plan to support the rapid growth projections.

• Coordinate the development of key performance goals for functions and direct reports.

• Provide direct management of key managers and leaders in the business unit.

• Identify leadership growth opportunities for managers and leaders and connect them to development activities.

• Ensure the development of tactical programs to pursue targeted goals and objectives.

• Ensure overall delivery and quality of the unit's offerings to customers.

• Engage in key or targeted customer activities.

• Oversee key hiring and talent development programs.

• Evaluate and decide upon key investments in equipment, infrastructure and talent.

• Communicating the policies, purposes, and objectives of the organization to the crossfunctional team.

• Communicate strategy and results to the unit's employees.

• Report key results to Management team and corporate officers.

• Engage with leadership team in broader organizational strategic planning. Proven success in

identifying and capitalizing

upon market opportunities

to drive revenue and profit

growth.

Highly skilled in strategic

planning, influencing,

market positioning, account

management, product

rollout, contract

negotiation, client relations,

and managing high-

performance teams.

Prominent career marked

with consistent record of

top performance and

organizational

achievements.

Key Strengths & Expertise:

Operations & IT

Management

Business Development

Special Project Management

Strategic Alliances &

Partnerships

Sales & Marketing

Operations

Revenue & Profit Growth

Coaching, Mentoring &

Training

Strategic Planning &

Forecasting

Conflict Analysis &

Resolution

Performance Improvement

Cost Reduction & Control

Customer Needs

Assessment

Lean Six Sigma Practices

Al-Karim Esmail

Chief Operating Officer, Supra Real Estate

Al-Karim Esmail

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MY BLUE UMBRELLA

DIRECTOR OF OPERATIONS • 2019 – 2022

Reporting to the President and directing the company's Management Team, responsible and accountable for achieving growth targets, client satisfaction, and establishing governance practices.

§ Work with a diverse group of internal and external stakeholders to optimize service penetration. Monthly and quarterly forecasting, business reviews and strategy development.

§ In this highly visible client-facing role, responsible for leading the Project Management Office and Service Excellence teams to ensure client satisfaction, financial performance, contract compliance and efficient business support operations while fostering high employee engagement.

§ Manage risk and promote the company’s brand/image.

§ Accountable for developing, communicating and implementing a business plan to improve MBU and position MBU as the premier provider of Managed Services Program solutions and services for Medium and Enterprise clients alike, including:

§ Continual process improvement to drive bottom line performance

§ Elevating company-wide awareness of sales, delivery, scope of work and effective project management

§ Enhancement and development of policies, procedures and service systems

§ Streamlining operational practices & enhancing Time to Revenue and Profit by 50%+

§ Leading multiple mergers and acquisition teams to evaluate and aquire businesses and change the nature of MBU’s business and competitive position

§ Successfully de-merging MBU and Tenecom Solutions while streamlining intervoven IT practices

§ Outsourcing low level technical support services within Canada and offshored some IT functions to Portugal, India and Phillipines

§ Capturing lost profit in license management practices amounting to $750K + per year ARR

§ Identifyiing contract and governance risk and establishing Sales to Delivery end to end processes to streamline operations

§ Revamping CRM system to capture revenues and associated costs CLEARPATH ROBOTICS / OTTO MOTORS

VICE PRESIDENT, SERVICES • 2018 - 2019

Responsible for all transformation and transition of new and existing client implementation and ongoing servicing. Managed the Application Engineering, Simulation, Systems Engineering, Project Engineering, Project Management, Client Success, Client Relationship Management and Field services groups for Partners, Systems Integrators and direct B2B clients. Accountable for strategy development, execution, operations and driving growth. Accountable for a team of 58+ members, multi-disciplinary functions all across Canada and United States, servicing North America, Europe and Japan. Special projects:

§ Implemented multiple service offerings - OTTO Perform service offering, OTTO Fleet Management software as a service, Client Relationship Management services and OTTO Academy training delivering over $3 Million ARR.

§ Implemented 24x7 Network Operations Center servicing all clients globally thereby improving Client Success program

§ Strategy development and execution of OTTO Motors Experience (OME) program, driving improved sales, and achieving double digit growth targets.

§ Initiated a Services Delivery Model, Service Level Agreements and support functions for enhanced client success and retention.

§ Shortened project implementation lifecycle by 71% from 136 days to 40 days.

§ Directly responsible for overall financial performance, including P&L, new business targets acheived year over year growth of 200%+ every year.

Al-Karim Esmail

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§ Provided leadership for a team of 58+ highly talented individuals through individual coaching, training and development to increase performance of management and employees..

§ Developed and executed RBC (Reward Based compensation) strategy which improved team morale and performance.

XEROX GLOBAL SERVICES

GENERAL MANAGER, IMAGING AND RECORDS MANAGEMENT • 2012 - 2016 Played a key role in leading the strategic business development, operations and growth of a key business unit in a large, multinational corporation. Continually scrutinized short-term and long-range strategies, goals, and mission achievements, instituting new objectives to streamline processes and maximize revenue generation.

• Managed overall service delivery for numerous private and public sector clients. Served as a subject matter expert for Xerox Services clients, achieving 99.7% + Quality SLA, 99.9%+ Timeliness SLA.

• Successfully met compliance standards for ISO 9001 (Quality), ISO 27001 (Information Security & Risk Management) and PCI DSS (Personal Card Industry Data Security).

• Provided leadership for 150+ staff through effective communications, coaching, training, establishing goals that improved performance of employees and leaders. Developed and executed ABC (Achievement Based Compensation) and RBC (Reward Based Compensation) strategy.

• 2 times Xerox Presidents Club Winner (2015 – Buenos Aires, Argentina and 2014 – Italy, Tuscany) à Total 5 P- Club winners

§ 2 times Xerox Fast Start winner (2013 – Berlin, Germany and 2012 – Monteux, Switzerland)

§ Awarded GM of the Year (2012 and 2013) & multiple GM of the Quarter over the last 4 years

§ Directly responsible for the overall financial performance, including P&L, new business targets and $14M

+/Year of revenue with 19% growth every year.

PCI DSS 3.2 – Payment Card Industry Data Security Standard Certification – 2015 & 2016

2015: 184.9% of Profit Plan & 105.4% of Stream Revenue Plan, 61.7% Growth

2014: 173.9% of Profit Plan & 117.6% of Stream Revenue Plan, 18% Growth

2013: 101.2% of Profit Plan & 99.8% of Stream Revenue Plan, 6.4% Growth

2012: 600.2% of Profit Plan & 116.2% of Stream Revenue Plan, 221.9% Growth INNOVATION OFFICER AND MANAGER, ASSESSMENT, AND CONSULTING • 2010 - 2012 Directed and drove the effective and rapid movement of leads through the sales process, including qualification of prospects, assessment of potential client needs and goals, persuasive presentation of products; and expeditious closing of business to secure new Fortune 100 clients to meet sales targets.

§ Enabled sales in developing document strategies, analyzing client workflow, business processes, and document processes

§ Conducted extensive financial analysis and related financial audit requirements

§ Receieved People’s Choice Award and Innovation Manager of the Year (2011) NATIONAL SOLUTIONS MARKETING MANAGER, OFFICE SOLUTIONS GROUP • 2008 - 2010 Provided hands-on oversight sales and technical marketing programs, providing business solutions to customers and developing marketing concepts, driving approximately $320M in Xerox hardware business.

§ Supported over 300 mainline Account Managers, 20 Sales Specialists and 30 Systems Analysts on Xerox Software and 3rd Party Partner solutions.

§ Developed marketing packages based on key industry applications and supported major events that align go- to-market messaging with market objectives, including testing and validation of concepts with field, partner and analyst communities.

§ Worked with various partners such asGartner Group, IDC to perform market research and related business analytics.

Al-Karim Esmail

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NATIONAL SOFTWARE PRODUCT MANAGER (OSE, PSE AND SOFTWARE SPECIALIST) • 2008 - 2010 NATIONAL ACCOUNT MANAGER, OFFICE SPECIALIST AND PRODUCTION SPECIALIST • 2002 - 2008 BUSINESS PROCESS SPECIALIST • 2000 – 2002

CUSTOMER ACCOUNT MANAGER • 1997 – 2001

ACCOUNT ASSOCIATE – MAILROOM • 1996 – 1997

TEMP – ACCOUNT ASSOCIATE – MAILROOM & RECEPTION • 1996 – 1997 Education & Professional Development

Computer Science and Pure Mathematics, UNIVERSITY OF TORONTO Major in Computer Science, Computer Programming,

Calculus, Linear Algebra and Business Science

Executive Coaching • Lean Six Sigma – Green Belt Certification

• Xerox Business Partner Solutions • Project Management, Schulich School of Business

• Solution Selling, Siebel E-Business • Multiple Sales & Marketing courses

• Xerox Office Solutions – Multi-Function Devices/Software Technical Proficiencies

Software: Power BI, Power Query, Project, Visio, Visual Basic, SQL, Adobe Creative Suite Operating Systems: Windows, Mac OS, Unix and Apple IOS Programming Languages: Power Shell, Basic, Pascal, Turing, COBOL, Fortran, Visual Basic, SQL & C + Third Party Solutions: Kofax, RightFax, Cardiff Solutions, Captiva, Xerox Production Imaging Manager

(XPIM), Dispatcher, Kodak Capture Pro, ABYY Software with Intelligent Capture

(ICR), Optical Mark Recognition (OMR) and Optical Character Recognition

(OCR), working knowledge of SQL, IBM Message Broker and Message Queue and SharePoint Enterprise

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