Senior People Operations Leader with 20+ Years Experience

Kimberly Smith

480-***-**** • *************@*****.*** • Phoenix, AZ

Summary

Senior People Operations professional with over 20 years of experience building and scaling high- performance teams across multi-site operations. Expert in designing operational infrastructure, overseeing comprehensive performance management, and ensuring strict HR compliance with state and federal regulations. Currently specializing in Program Management and Agile Scrum to implement AI-driven automation and strategic organizational design within high-growth startup environments. Professional Experience

Shop Manager / Multi-Location Supervisor 2010 – 2020 J'S SOFT TOUCH TATTOO SHOP, PHOENIX, AZ

Oversee end-to-end People Operations and workforce scaling for multiple locations, designing automated employee lifecycle workflows to reduce manual operational load.

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Implement rigorous HR Compliance and safety programs, ensuring all staff meet evolving state licensing requirements and internal performance management standards.

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Partner with vendors to manage Benefits Administration and payroll processing, maintaining 100% accuracy in compensation and time-tracking for 6+ direct reports.

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Design and execute strategic program designs for inventory logistics and vendor relationship management to support organizational stability through market fluctuations.

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Area Manager (Promoted from Property Manager & Office Assistant) June 1999 – 2009 SUN TRAILER PARK, PHOENIX, AZ

Build scalable HR infrastructure to support regional expansion across 3 properties, overseeing a 7x increase in operational complexity during tenure.

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Implement standardized Recruitment and Hiring protocols (Employment Law) while training 12+ employees on service standards and operational efficiency.

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Analyze People Analytics via Microsoft Excel to optimize rent collection and payroll, driving financial reporting accuracy for ownership and district leadership.

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Partner with legal and regulatory bodies to manage lease administration and Compensation & Equity Planning

(rent structures) in compliance with local housing laws.

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Education

Certification in Program Management And Agile Scrum Present PHOENIX COMPUTER ACADEMY, PHOENIX, AZ

Additional Skills

People Operations & HR Strategy: Benefits Administration, Compensation & Equity Planning, Employment Law, HR Compliance, Organizational Design, People Analytics, People Operations, Performance Management, Strategic HR Business Partnering Program Management & Automation: Agile Methodologies, AI-powered HR Automation, HRIS Management, Program Design, Scrum Coordination, Workflow Automation Leadership & Tools: Early-stage Startup Scaling, Microsoft Excel, Microsoft Office, Microsoft Word, Multi-site Operations Oversight, Team Leadership and Development Certifications

• Certification in Program Management And Agile Scrum - Phoenix Computer Academy (2026) Professional Development

IT Program Manager Certification with Agile Scrum specialization, In Progress

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