Detail-Oriented Administrative Professional with 10+ Years Experience

Brittany Van Oene

Ponoka, AB 403-***-**** ***************@*******.***

Professional Summary

Detail-oriented administrative professional with over 10 years of experience in customer service, financial administration, and front-line office support. Proven ability to manage high-volume calls, maintain accurate records, support accounting functions, and provide professional, welcoming service as the first point of contact. Known for strong organization, discretion, and reliability. Professional Experience

Ponoka Co-op — Office Clerk (January 2024 – April 2025)

- First point of contact for members, handling incoming calls and inquiries professionally

- Supported fuel dispatch by coordinating deliveries with truck drivers

- Balanced daily store transactions and applied member payments accurately

- Maintained and updated member records and account information

- Organized and filed member store charges and financial documentation

- Performed entry-level accounting tasks using SAGE software

- Reconciled monthly FCL statements with strong attention to detail

- Audited lottery scratch tickets and ensured accurate reporting Servus Credit Union — Member Contact Center Advisor / Member Cardholder Advisor (July 2019 – October 2023)

- Handled high-volume inbound member calls with professionalism and accuracy

- Assisted members with cardholder inquiries, fraud reviews, and complex account issues

- Navigated multiple systems simultaneously while maintaining attention to detail

- Supported team members with administrative tasks and escalated inquiries

- Maintained strict confidentiality and compliance standards Royal Bank of Canada — Client Advisor / Central Teller Alternate (February 2014 – June 2019)

- Provided front-line banking services with a strong focus on client care

- Managed branch cash, balancing and vault responsibilities

- Trained and supported team members on cash handling and procedures

- Adapted to multiple branch environments as a traveling advisor across Central Alberta Key Skills

Front Desk & Reception Support • Professional Phone & Email Communication • Data Entry & Records Management • Scheduling & Dispatch Support • Basic Accounting & Reconciliations • SAGE Software • Microsoft Office • Confidential Information Handling • Customer & Member Service Education & Designations

Personal Financial Services Advisor (PFSA) Designation — June 2020 References available upon request

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