Front Desk Specialist with Promotions Experience

Ashley Cox

Memphis, TN *****

**********@*****.***

+1-901-***-****

Professional Summary

Efficient and detail-oriented front desk receptionist with extensive experience in customer service and administrative support. Proven ability to manage high volumes of inquiries and appointments while maintaining organized workflows. Demonstrated leadership in implementing a digital check-in system that improved efficiency and reduced wait times. Skilled in collaborating across departments to enhance communication and service delivery. Seeking to leverage strong organizational and communication skills in a remote work setting.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Promotions Assistant

Memphis, TN

• Collaborated with marketing team to develop creative concepts and strategies for promotions

• Analyzed market trends and competitor activities to identify opportunities for innovative promotions

• Created compelling content for promotional materials including brochures, flyers, social media posts, and email campaigns

• Organized trade shows, exhibitions, and other events to promote products or services to target audiences

Flooring Installer

Laidit Flooring-Memphis, TN

• Installed and repaired various types of flooring materials including hardwood, laminate, tile, and carpet

• Measured and cut flooring materials to fit specific room dimensions with precision

• Prepared subfloors by leveling, cleaning, and removing any existing flooring or debris

• Ensured proper installation techniques by following manufacturer guidelines and industry best practices

• Operated power tools such as saws, drills, and nail guns to secure flooring materials in place Bartender/Server

Clicks Billiards-Memphis, TN

• Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment

• Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations

• Efficiently handled cash transactions and accurately processed payments using POS system

• Collaborated with kitchen staff to ensure timely delivery of food orders for customers seated at the bar

• Managed inventory levels by monitoring stock levels, placing orders for supplies, and conducting regular audits

• Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs

• Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation

• Organized special events such as themed nights or live music performances to attract new customers

• Resolved customer complaints promptly and effectively to maintain high levels of satisfaction

• Collaborated with management on pricing strategies based on market trends and competitor analysis

• Participated in monthly team meetings to discuss new promotions or menu changes Law Clerk

Horan & Horan Law Firm-Horn Lake, MS

• Conducted extensive legal research and analysis to support attorneys in case preparation

• Drafted and proofread legal documents, including pleadings, motions, briefs, and contracts

• Assisted in the preparation of trial materials such as exhibits, witness lists, and deposition summaries

• Managed a high-volume caseload by organizing and maintaining case files and documents

• Performed document review for discovery purposes, identifying relevant information for litigation strategy

• Collaborated with attorneys to develop case strategies based on legal precedents and statutes

• Prepared comprehensive summaries of depositions, hearings, trials, and other court proceedings

• Assisted in the coordination of client meetings, conferences, and court appearances

• Maintained regular communication with clients to provide updates on case progress

• Researched applicable laws and regulations to ensure compliance with legal requirements

• Reviewed contracts for accuracy, completeness, and adherence to company policies or industry standards

• Participated in negotiations with opposing counsel regarding settlement agreements or plea bargains

• Compiled evidence from various sources to support arguments during trial or mediation sessions

• Assisted in the preparation of trial exhibits by organizing documents according to courtroom procedures

• Conducted interviews with witnesses or clients to gather additional information for cases

• Prepared correspondence such as letters or memos on behalf of attorneys

• Maintained confidentiality of sensitive client information throughout all stages of litigation

• Demonstrated strong attention to detail when reviewing complex legal documents

• Utilized electronic databases for legal research purposes

• Supported attorneys during client consultations by taking detailed notes

• Aided in the drafting of settlement agreements or contracts between parties involved in disputes

• Closely monitored deadlines for filing motions or responding to opposing counsel's requests

• Provided administrative support to attorneys, including scheduling appointments and managing calendars

• Assisted in the preparation of legal arguments or briefs for submission to appellate courts Bartender/Server

Blues City Café-Memphis, TN

• Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment

• Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers

• Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations

• Efficiently handled cash transactions and accurately processed payments using POS system

• Collaborated with kitchen staff to ensure timely delivery of food orders for customers seated at the bar

• Managed inventory levels by monitoring stock levels, placing orders for supplies, and conducting regular audits

• Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs

• Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation

• Organized special events such as themed nights or live music performances to attract new customers

• Resolved customer complaints promptly and effectively to maintain high levels of satisfaction

• Collaborated with management on pricing strategies based on market trends and competitor analysis

• Participated in monthly team meetings to discuss new promotions or menu changes Leasing Agent

Revid Property Management-Memphis, TN

• Conducted property tours for prospective tenants, highlighting key features and amenities to drive leasing interest

• Utilized CRM software to track leads, follow up with prospects, and maintain accurate records of all interactions

• Collaborated with marketing team to develop effective advertising strategies that increased property visibility and generated a steady stream of qualified leads

• Responded promptly to tenant inquiries, addressing concerns or maintenance requests in a timely manner

• Stayed updated on local market trends, competitor pricing, and industry regulations to effectively position properties in the market

• Coordinated move-in/move-out processes including unit inspections, lease signings, security deposit handling, utility transfers etc

CSR - Customer Service Representative

Memphis, TN

• Demonstrated strong product knowledge across multiple product lines in order to provide accurate information and recommendations to customers

• Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained over time

• Developed rapport with repeat customers through personalized interactions that exceeded their expectations

• Maintained up-to-date knowledge of industry trends, product updates, and company policies to provide accurate information to customers

Manager commercial cleaner

Memphis, TN

• Performed thorough cleaning and sanitization of commercial spaces, including offices, retail stores, and warehouses

• Managed inventory of cleaning supplies and equipment, ensuring an adequate stock level for daily operations

• Implemented efficient cleaning techniques to complete tasks within designated timeframes while maintaining high quality standards

• Responded promptly to client requests or concerns regarding the cleanliness of their premises, resolving issues in a timely manner

• Followed established safety protocols when handling hazardous materials or operating heavy machinery

• Trained new team members on proper cleaning procedures and safety guidelines to maintain a productive work environment

• Maintained accurate records of completed tasks and performed regular inspections to ensure compliance with company standards

• Developed effective schedules for routine cleanings as well as deep-cleaning projects based on client requirements

Education

GED

Southwest Tennessee Community College

June 2004 to August 2004

High school diploma/GED

Olive Branch High School-Mississippi

August 2003 to May 2004

Skills

• Cleaning Experience

• Outdoor work

• Data Entry

• Computer Skills

• Climbing

• High-end sales

• Marketing

• All-purpose cleaning chemicals

• Customer relationship management

• Customer service

• Office building cleaning experience

• Mopping

• Client interaction via phone calls

• Objection handling (sales technique)

• Microsoft Outlook

• Cleaning carts

• Sales

• Conflict Management

• Cleaning

• Disinfecting surfaces

• Clerical experience

• Commercial cleaning

• Attention to detail

• Lead generation

• Office management

• Google Docs

• Organizational Skills

• B2B sales

• Multi-line phone systems

• Typing

• Team management

• Negotiation

• Phone Etiquette

• Supervising experience

• Filing

• Microsoft Excel

• Inventory control

• Management

• Sales management

• Vacuuming

• Front desk

• Microsoft Office

• Degreasing cleaning chemicals

• Slip and fall prevention

• Communication skills

• Sanitizing surfaces

• Residential cleaning

• Retail store cleaning experience

• Brooms

• Customer communication

• Industrial facility cleaning experience

• Word processing

• CRM software

• Hotel cleaning experience

• Windows

• Office experience

• Educational institution cleaning experience

• Email outreach prospecting

• Janitorial experience

• Data analysis skills

• Project management

• Networking event prospecting

• Cash handling

• Retail sales

• Google Suite

• Client relationship development

• Window cleaning

• Respiratory protection

• Hotel experience

• Hospitality

• Cleaning surfaces

• Disinfectant cleaning chemicals

• Dusting

• Marketing automation

• Mobile applications

• Hospital cleaning experience

• Chemical handling safety procedures

• Research

• Construction

• Time management

• Payroll

• Administrative experience

• Pricing

• Computer literacy

• Sales lead qualification

• Delivery driver experience

• Leadership

• Microsoft Word

• POS

• English

Certifications and Licenses

Driver's License

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