Bilingual Customer Service & Medical QA Professional

Angela Perez

Email: **********@*****.***

Phone: 210-***-****

Skills: Bilingual (Spanish), strong work ethics, team player, positive attitude, good written communication skills, great customer service skill, PC program knowledge including Excel, Word, different softwares, Meditech, etc.

Experience.

PNC Bank Teller: Handling accurate transactions (deposits, withdrawals, payments), balancing cash drawers meticulously, providing top-tier customer service

(problem-solving, building relationships), and promoting bank products, all while highlighting skills like detail-orientation, compliance, and using financial software, customer-focused financial professional.

QTC Medical QA Specialist 1, February 2024-Present I will work closely with medical providers and the Veterans Administration to ensure the documentation process is complete and accurate. In this role, I will review documentation sent over from medical providers and ensure the report is clear, consistent, concise and correct, and the veteran has received consultation for all of the medical issues. Review exam reports sent over from medical providers. Ensure all tests have been ordered and completed, Coordinate with medical providers as needed for clarification of reports, Work with our in house appointment schedules to request additional appointments for the veteran as necessary QTC Medical Case Specialist I & II, February 2020-Present I worked closely with veterans and the Veterans Administration to gather, collect, record, track and verify data and information from multiple sources. I used software for functional area to schedule appointments and document in the case management systems while ensuring customer service at all customer touch points. Answer phones from automated call distribution system. Obtain medical history for specific condition. Determine appropriate examinations, tests and specialists required for each case. Schedule appointments for examinees including follow-up appointments and rescheduled appointments.

August 2019-Dec 2021 Maximum Demolition and Dismantling, Project Coordinators: Duties including: Work to assist project manager with the coordination of resources, equipment, meetings and information. Getting permits from the city, Joist for invoices, estimates, and paid activity, property searching, sending emails to different companies, Scheduling equipment with different companies to be out on job sites, Data entry, taking incoming calls, photocopy and scanning, etc. June 2017- May 2019 Monterrey Iron and Metal, Office Clerk/Runner Duties include: filiing, cashiering, running errands for office staff, data entry, taking in coming calls, making dealer tickets, sending emails handling cash, ordering and picking up parts for mechanic's, handling and keeping track of petty cash, ordering office supplies, mutiple softwares, cashing out customers tickets, etc.

August 2016 -April 2017 SMI ONE, Customer Service Represtative: Duties to include: Call Center for Attorney General for child support, customer service, data entry, answering phone lines, verifying information on accounts, authorize to make changes on customer account, filing disputes, update all information, etc. September 2014- May 2016 Express Personnel/ Rise Broadband/Mark’s Plumbing, Dispatcher:

Duties includes taking incoming calls, data entry, helping customer’s with information and questions on their services, taking pmts, helping technicians with internet problem solving, scheduling and routing technicians to there areas, 8 mutiple softwares etc. Duties to include: Alphabetizing filing, sorting mail and invoices, photocopy, sending invoices to business, etc. July 2011– August 2014: Cedar Park Rehab; Bilingual Medical Receptionist and Medical Records:

Duties to include: Scheduling and confirmation of patients in busy chronic pain management clinic, preparation and ongoing upkeep of patient charts including verifying insurance benefits, pre authorizations and collecting co-pays and co-insurance, answering multi phone lines, maintaining the receptionist are; recording and filing patient records and coding of diagnoses, and procedures; explaining clinic policy to patients in dual languages (Spanish and/or English), receiving and delivering messages, opening and closing of office. Researching medical records files on EOB's reports, X-rays reports, MRI, CT scan for insurance, Programs systems like meditech and other softwares,etc. July 2010 – June 2011 Conn’s Credit Counselor, Credit Counselor : Duties to include: Data entry, advising customers to be on time with payments to help their credit, filing, faxing, sending denial letters, collecting inbound only, call list, running credit reports, processing payments and applications, verifying information on applications, skip tracing, authorized to refinance loans, update all information.

November 2004–May 2010 and January 1999–June-2002: B&F Finance; Bilingual CSR/Collector:

Duties to include: Data entry, filing, faxing, sending denial letters, creating folders for new customers; collecting in and outbound, call list, running credit reports and daily reports. Running P & L reports for the end of month, processing payments, taking applications, handling cash, filing out bank deposits and taking deposits to bank, loan renewals, verifying information and references on applications, skip tracing, authorize to approve loans, opening and closing office, update all information. Education:

John Jay High School, Graduated June 6,1993.

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