Shift Leader with Customer Service Excellence

MELISSA CONTI

****************@*****.*** 141-***-***** Pittsburgh, PA 15206

Summary

Skills

Equipment Troubleshooting

Customer Service Management

Operations Support

Production Scheduling

Professional Appearance

Team Collaboration and Leadership

Training Assistance

Verbal and Written Communication

Policy and Procedure Enforcement

Strong Verbal and Written Communication

Issue Resolution

Conflict Resolution

Creative Problem-Solving

Staff Supervision

Client Service

Technical Support

Role Modeling

Drawer Assignments

Employee Attendance Monitoring

Diplomatic and Fair

Quality Inspections

Positive Attitude

Team Supervision

Inventory Counts

Safety Processes and Procedures

Shift Paperwork Completion

Problem-Solving

Team Motivation

Shift Checklists

Security Procedures Adherence

Experience

Chipotle Grill Pittsburgh, PA

Shift Leader

03/2023 - Current

I run shifts I handle money and inventory counts cook food make food online orders and catering orders

Provided exceptional customer service and maintained a positive attitude throughout the shift.

Ensured staff was properly trained on all aspects of their job duties, including safety protocols.

Monitored employee performance to ensure compliance with company policies and procedures.

Assisted in training new employees on shift operations.

Resolved customer complaints promptly and professionally.

Maintained an organized work environment by delegating tasks to staff as needed.

Inspected food preparation areas to ensure proper sanitation standards were met at all times.

Confirmed accuracy of daily sales reports before submitting them to management for review.

Verified that cash drawers contained correct amounts of money during opening and closing shifts.

Adhered to all health code regulations while preparing food items for customers.

Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.

Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.

Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.

Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.

Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.

Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.

Communicated effectively with other departments within the organization regarding staffing needs or operational issues.

Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.

Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.

Supervised and led employees to maintain productivity and customer service levels.

Handled escalated customer concerns and emergencies in absence of manager or supervisor.

Delegated tasks to employees and monitored activities and task completion.

Checked orders for quality and completeness.

Coached team members to increase productivity and reduce workplace accidents.

Mentored and coached staff by giving employees suggestions and feedback to improve job performance.

Complied with company safety procedures, policies and regulations to promote safe working environment.

Upheld company standards and compliance requirements for operations.

Positioned skilled staff in key areas throughout shift to optimize department productivity.

Coordinated shift workers for inventory receiving, auditing and restocking.

Assisted general manager with operations game plan and company initiatives implementation.

Evaluated employee performance, delivering individualized feedback and praise.

Maintained positive working relationship with fellow staff and management.

Reviewed operational records and reports to project sales and determine profitability.

Roots kitchen Pittsburgh, PA

Crew Member

11/2022 - 03/2023

Educated customers on menu items, product ingredients and nutritional values.

Performed cashier duties such as taking orders, collecting payments and providing change.

Restocked kitchen supplies including food products and utensils.

Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.

Assisted in the preparation of food items such as sandwiches, salads and pizzas.

Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.

Greeted customers upon arrival, provided menus and answered questions regarding menu items.

Provided excellent customer service to maintain a positive atmosphere for guests.

Adhered to health department regulations regarding food handling procedures.

Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.

Monitored quality of food served to ensure it met company standards for presentation and temperature.

Maintained organized storage areas for food products, beverages and restaurant supplies.

Processed takeout orders quickly to ensure timely delivery of meals.

Informed customers about daily specials in an engaging manner.

Checked expiration dates on all products before serving them to customers.

Answered phone calls promptly to provide accurate information about menu items or prices.

Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.

Wiped down tables and equipment, swept and refilled stock.

Served food quickly for positive guest experiences.

Organized and restocked supplies to support operations and team productivity.

Interacted pleasantly with guests to deliver quality customer service.

Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.

Took orders from patrons and input selections into store computer system.

Packed fast food products in approved containers, cups and bags.

Drove team success by quickly completing assigned tasks.

Demonstrated proper food safety practices by accurately completing quality control checklist.

Presented orders to guests within anticipated service times.

Prepared quality products while maintaining portion control and presentation within service goal times.

Explained current promotional information and items to patrons.

Prepared food for various recipes by washing, peeling and dicing ingredients.

Assisted patrons in making menu selections.

Education and Training

Mount Alvernia Pittsburgh, PA

High School Diploma

05/1999

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