Bilingual Intake Specialist and Recruiter

Experience

Shoup Legal a Professional Law Corporation

Intake Specialist, Murrieta, CA

**/**** - **/****

• Qualified and onboarded potential new clients via phone and in-person/telephonic consultations, gathering critical legal details and effectively communicating firm capabilities to convert leads.

• Conducted thorough intake meetings to assess client needs and legal matters, ensuring accurate information capture.

• Managed lead tracking system to monitor prospects, new clients, referral sources, and follow-ups, improving retention and conversion rates.

• Entered and maintained client data in case management systems with high accuracy and confidentiality.

• Proactively followed up with non-retained prospects to nurture relationships and identify future opportunities.

• Coordinated seamless handoffs of new cases to legal teams, minimizing delays and enhancing workflow efficiency.

• Provided expert simultaneous/consecutive Spanish interpretation during legal appointments, bridging communication gaps for non-English-speaking clients in fast-paced settings. DVM Focus / Cam Staff LLC

Recruiter (Contract), Murrieta, CA

11/2018 - 04/2023

• Acted as primary resource for veterinarians and practices, matching DVMs to opportunities based on customized criteria including salary negotiation, location, practice type, ownership, relocation, sign-on bonuses, benefits, and PTO.

• Streamlined recruitment processes using solution-focused approaches, reducing time-to-hire and increasing placement success.

• Delivered full-cycle recruitment services across industries and levels, including executive and confidential searches, while minimizing client effort through tailored talent solutions.

• Built ethical, long-term partnerships by actively listening to client needs and providing innovative staffing and consulting services.

Self Employed

Interpreter and Translator, Wildomar, CA

01/2012 - 10/2018

• Delivered accurate English/Spanish interpretation and preparation support for legal depositions, medical appointments, and psychiatric sessions.

• Applied specialized knowledge of legal and medical terminology to ensure precise, confidential communication.

• Maintained strong interpersonal skills to facilitate effective interactions in sensitive, high-stakes environments. MPR Funding / Best Buy Real Estate

Sr. Loan Processor / Realtor, Santa Ana, CA

01/2009 - 09/2012

• Managed and trained mortgage loan processing teams to ensure compliance with all banking guidelines and regulations. Yolanda Valdez

Murrieta, CA / ********.*********@*****.*** / 714-***-****

• Prioritized customer satisfaction, maintaining positive relationships with banks, escrow offices, and title companies.

• Oversaw loan processing operations, contributing to efficient closings and high client feedback scores. Mortgage Banking

Various mortgage banking lenders, Orange, CA

06/1991 - 07/2012

Worked with various mortgage lenders in different roles. From Account Manager, Loan Officer, Real Estate agent and Operations Manager. I have extensive experience and knowledge from starting the loan process to funding. Skills

Client Intake & Qualification, Case Management Systems, Bilingual Interpretation (English/Spanish – Fluent), Customer Service & Client Development, Recruitment & Staffing, Data Entry & Lead Tracking, Business Development & Networking, Compliance (Legal/Medical/Mortgage), CRM & Case Management Software, Communication skills, Time management Education

Medical Interpretation

Southern California School of Interpreters, Santa Fe Springs, CA 10/2012

Saddleback High School, Santa Ana, CA

06/1991

High school diploma

Languages

Spanish

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