Finance, Bookkeeper, Customer Service

Ann M Thunstrom

**** **** ****** ***

Van Nuys, CA US

Mobile: 910-***-****

Day Phone: 910-***-****

Email: **********@****.***

Availability:

Job Type: Permanent, Term

Work Schedule: Full-Time, Shift Work

Desired locations:

United States - NC - Fayetteville

United States - NC - Hope Mills

Work Experience:

DFAS - AMPO

Fort Liberty, NC 28310 United States

04/2023 – 09/2025

Hours per week: 40

Series: 0545 Pay Plan: GS Grade: 06/06

Receiving and Processing – Receive military pay documents from

S-1’s via e-mail drop off and process where applicable.

Debt Management – Work Management notices. Process Debt Letters. Assist service members that wish to establish payment plans. Research issues with debt process. Explain LES’s and debts to service members. Code and recoup debt collections.

Department of Veteran Affairs

Fayetteville, NC 28301 United States

06/2019 – 06/2021

Hours per week: 40

Payroll Technician

Pay Plan: GS Grade: 06

Duties, Accomplishments and Related Skills:

Processing payroll for over 2400 civilian employees affiliated with the Fayetteville Dept of Veterans Affairs. Reconciling accounts and explaining key payroll information to employees such as leave entitlements, service date computations, leave without pay authorizations, awards, premium pay entitlements. Create new pay accounts for new hires by inputting specific information for individuals’ pay, tsp, special pays and deductions. Working with various electronic financial payroll systems such as: VATAS, DCPS, VISTA, Remedy, HR Smart and other programs where necessary. Answering questions posted to me in regards to pay and benefits. Reconcile timesheets biweekly for accurate recording of hour type, leave time, and timely payroll processing. Apply applicable pay regulations such as T38, healthcare workers, Nurses, Doctors, wage grade and Title 5 GS employees, when modifying and processing pay accounts for entitlements. Sole processor accountable for maintaining office efficiency while understaffed without shortfall over nine months period. Recently responsible to for training new hire and helping our VISN do the payroll for VA who recently lost payroll Technicians. Built relationships with all departments to better assist with/improve efficiency on timecard processing, Leave approvals and disapprovals.

DFAS

Fort Bragg, NC 28310 United States

12/2011 – 06/2019

Hours per week: 40

Series: 0545 Pay Plan: GS Grade: 05

In and out Processing Military Pay Technician (This is a federal job)

Duties: Conducted and assisted with in-processing briefs for Soldiers arriving at Ft Bragg. Briefing attendance ranged daily from 20-200 where I detailed how to complete travel vouchers for accurate PCS pay entitlements; answered all question regarding travel authorizations and payment; collected and verified documents to ensure a timely and accurate payments. Reviewed and forwarded travel vouchers to DFAS Rome for payment by COB next business day 99% of time. Investigated, corrected and resubmitted for payment any returned documents. Researched and corrected rejects/recycles transactions. Processed inputs in automated pay system WebDMO to update Soldiers pay entitlements based on permanent change in station for incoming soldiers. Performed comprehensive review of master military pay accounts (DJMS) for active/reserve military members. Reviewed pay accounts to resolve problems in connection with a service members active/reserve military pay orders (accessions). Verified that entitlements on Master Military Pay Accounts (MMPA) are current and accurate. In-process service members being assessed back onto the active duty pay system. Perform comprehensive actions which require extensive reference to or application of prior pay laws, regulations and entitlements, and past precedents to review and resolve problem cases involving underpayment of members pay for priority years of service. Explained/interpreted regulations affecting pay and entitlements to customers and personnel. Resolved discrepancies in military pay and travel pay. Daily review of Case Management System (CMS) to ensure all cases are processed, when applicable, within 30 days. Knowledge of policies and regulations pertaining to parachute pay authorization. Experienced user of financial management systems such as WebDMO and DJMS to extract data on military pay.

Worked customer service counter ensuring that questions are answered and documents are processed correctly for any TLE, Supplemental travel vouchers and dependent travel, seeing anywhere from 20-150 service members a day. Answered pay questions from members and explained complex pay entitlements and provisions. Researched and analyzed individual cases to determine appropriate solutions to pay problems. Responsible for explaining step-by-step completion of travel vouchers (DD 1352-1) correctly. Informed in-processing members of all required documentation needed to process correctly and in an accurate manner. Provided customer service over-the-counter, by telephone, through inquiries and via email to complete in-processing packets timely.

Verified per diem rates, mileage rates, authorized leave, authorized travel time and any other reimbursable items such as plane tickets manually before computing single members, married members and TDY return travel vouchers.

Conduct Out Processing briefs for soldiers departing Fort Bragg, from 20-50 service members attending the brief daily. Answered all questions and checking BAH status to see if paperwork needs to be brought to S1 for correction. Work the Out Processing desk ensuring that questions are answered and documents are collected and processed for service members jump pay and pcs departure.

Customer Service Military Pay Technician (This is a federal job)

Duties: Provide a variety of military pay services for active duty, reserve, and/or retired service members as well as annuitants.

Determines, processes, and follows-up on a wide variety of complicated pay actions in one ore more specialty areas (e.g., active, reserve, retired, and/or annuitant) which require carrying out numerous different and unrelated procedures.

Researches, audits, and makes pay adjustments involving a variety of complicated pay problems (e.g., correcting accounts involving pay changes due to overturned disciplinary actions, allotment reconciliations, etc.).

Manages, resolves, and processes a wide range of complicated debt collection cases which typically require extensive research, review, and application of prior year laws, regulations, GAO decisions, and audit of several months to many years of pay history.

Performs miscellaneous technical tasks in support of military pay actions.

Provides customer service in person or by telephone, and completes correspondence (e.g., answers written inquiries, prepares letters to obtain missing information, etc.) related to military pay. Respond to customer inquiries, often explaining military pay entitlements and collection guidelines as outlined in DoD FMR Vol 7a and Vol 16, respectively. Assist customers, staff and others in interpreting and properly applying procedures and regulations.

DFAS

210 Custer Ave

Fort Riley, KS United States

05/2009 - 12/2011

Hours per week: 40

Military Pay Technician

Supervisor: Deborah Vanderlinde 785-***-****)

Okay to contact this Supervisor: Yes

Duties: Provided a variety of military pay services for active duty, reserve, and/or retired service members as well as annuitants.

Determined, processed, and followed-up on a wide variety of complicated pay actions in one or more specialty areas (e.g., active, reserve, retired, and/or annuitant) which required carrying out numerous, different, and unrelated procedures.

Researched, audited, and made pay adjustments involving a variety of complicated pay problems (e.g., correcting accounts involving pay changes due to overturned disciplinary actions, allotment reconciliations, late processed BAH changes. etc.)

Managed, resolved, and processed a wide range of complicated debt collection cases which typically require extensive research, review, and application of prior year laws, regulations, GAO decisions, and audit of several months to many years of pay history.

Performed miscellaneous technical tasks in support of military pay actions.

Provided customer service in person or by telephone, and completed correspondence (e.g., answered written inquiries, prepared letters to obtain missing information, etc.) related to military pay.

Gave briefings regarding travel pay, in and out processing and separations.

Knowledgeable of systems: Case Management System (CMS), Defense Military Pay Office (DMO), Electronic Document Access (EDA), Multi-Host Internet Access Portal (MIAP), (DDS), Defense Joint Military System (DJMS), ODS, IATS, CEDMS. Proficient with Microsoft Word, Excel, Outlook and PowerPoint.

Payroll: VATAS, VA CPM, DJMS, Remedy, Vista, RSD/EOS/Financial Content Management, Concu, HRSmart,

Working knowledge of the following regulations: Joint Travel Regulation (JTR), Department of Defense Financial management Regulation (DODFMR) Vol 7A and Vol 9, AR 600-8-10.

Education:

California State University Northridge Northridge, CA United States

Bachelor's Degree GPA: 2.5 of a maximum 4

Major: Finance Minor: Real Estate

Job Related Training:

HIPAA Certified

Military Pay Training Active Duty, Indianapolis, IN

Military Pay Training Reserve, Indianapolis, IN

FM Certification Completed

Contact this candidate