Customer-Facing Front Desk Specialist
Resume:
Faith Jackson
Corpus Christi, TX *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Attendant
Hampton by Hilton-Alachua, FL
Remote Inbound Security Sales Associate
SP Data Digital-United States
December 2025 to February 2026
Taking inbound calls in a sales environment
Front Desk Receptionist
Tru by Hilton-Corpus Christi, TX
July 2025 to December 2025
I work the front desk in a high paced busy hotel checking in guests and checking them out I balance our drawer on night audit I count and handle the money
• Maintained cleanliness and organization of the front desk area at all times
• Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
• Trained new receptionists on office procedures, phone systems, and customer service best practices
• Served as a point of contact for building maintenance requests such as repairs or cleaning services
• Greeted and welcomed guests, providing a positive first impression of the company
• Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
• Efficiently handled all incoming and outgoing mail, packages, and deliveries
• Implemented digital check-in system resulting in improved efficiency by reducing wait times
• Investigated complaints from customers regarding unsatisfactory experiences; resolved issues promptly
Sales Associate
Imporbus-Corpus Christi, TX
July 2025 to July 2025
Selling fiber optic WiFi in a in person setting
Call Center Agent
ReconMR-Corpus Christi, TX
April 2025 to July 2025
• Maintained a high level of professionalism and empathy while addressing customer concerns and complaints
• Consistently met or exceeded monthly sales targets through effective upselling and cross-selling techniques
• Collaborated with team members to share best practices for improving call center performance metrics
• Participated in weekly team meetings to discuss challenges faced on calls and brainstorm solutions as a group
• Maintained up-to-date knowledge of industry trends, products, services, promotions, and company policies through ongoing training sessions
Cashier/Customer Service
Sunstop-Alachua, FL
September 2024 to December 2024
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Implemented effective upselling techniques to increase sales of promotional items or add-ons
• Collaborated with the store management team to resolve pricing discrepancies or product returns
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
• Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
• Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
Cashier/Customer Service
Sunstop-Lake City, FL
June 2023 to December 2023
Cashier/Customer Service
LOVE'S TRUCK STOPS-Lake City, FL
October 2022 to January 2023
Cashier/Customer Service
KFC-Alachua, FL
December 2021 to December 2022
Cashier
Burger King-Alachua, FL
June 2020 to December 2021
Education
High school diploma
Skills
• Windows
• Phone etiquette
• Phone call management
• Night audit
• English
• Microsoft Word
• Typing
• Customer Service
• Photo editing
• Math
• Cashiering
• Productivity software
• Cleaning Experience
• Calendar management
• Employee retention
• Cooking
• Medical scheduling
• Computer literacy
• CRM software
• Guest services
• Antivirus software
• Client interaction via phone calls
• Office management
• Geometry
• Computer operation
• Knife skills
• Cash Handling
• Communication skills
• Organizational skills
• Hotel experience
• Host/hostess experience
• Task prioritization
• 10 key typing
• Outdoor work
• Retail management
• Patient interaction
• Insurance sales
• Analysis skills
• Inpatient
• Guest relations
• Customer inquiry handling
• Team management
• Manufacturing company experience
• Delivery driver experience
• Computer skills
• Medical records
• Sales
• Grammar Experience
• Front desk
• Sales transaction processing
• Leadership
• Training & development
• Merchandising
• Time management
• Photography
• Medical coding
• Microsoft Office
• Sanitation procedures
• Managing customer accounts
• Nutrition
• POS systems
• Computer hardware
• Overseeing training
• Culinary experience
• Heavy lifting
• Hospitality management
• Technical sales
• Dishwashing
• Fact checking
Languages
• English
Certifications and Licenses
First Aid Certification
Driver's License
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