Bilingual Administrative Support Specialist
Resume:
Sandra Vargas
Phoenix, AZ ****3
OBJECTIVE
Full-time employment as a bilingual administrative assistant or customer service representative were my experience, and knowledge can be used to my fullest potential.
SUMMARY
15+ customer service experience
Fluent in Spanish and English
Excellent client care, guest service, and attention to detail.
RELATED EXPERIENCE
Cyracom –Phoenix, Arizona January 2012-December 2025
Spanish Supervisor
Supervise staff with regards to assigning tasks, monitoring work performance, coaching, and counseling. Participate in the training, recommending, and administering corrective actions, including termination. Resolve problems directly through coaching of subordinates and/or collaboration with peers and management. Manage key performance indicators and interpreter payroll metrics. Conduct regular monitoring of interpreter calls, identifies and addresses performance opportunities. Provide meaning for meaning interpreting.
Follow interpreter protocol in accordance with training, policies, and procedures.
Follow all information confidentiality and Interpreter ethics policies and procedures.
Attend all required training for interpreters, such as training by the CyraCom International Training and Development Department.
Continuously improve vocabulary and specialized knowledge of subject matter required or various clients such as medical, legal, social services, etc.
Maintain confidentiality in accordance with CyraCom Interpreter policies.
Use standard office equipment such as telephones, computers, copiers, and fax machines.
Use MS Office applications such as Outlook, Word, and Explorer (or other internet browsers).
Perform the following essential functions: demonstrate predictable, reliable and timely attendance; follow written and verbal directions and complete assigned tasks on schedule; read, write and communicate in English; communicate in person and by telephone in accordance with CyraCom policy; learn from directions, observations and mistakes; work independently or as part of a team; interact appropriately with others including co-workers, supervisors and customers.
Sandra Vargas
15050 N. 27TH Dr.
Phoenix, AZ 85053
Funeraria Del Angel Greer-Wilson, Phoenix, Arizona May 2011- Nov. 2011
Funeral Arranger
Meet with families during their time of need and schedule funeral services
Order appropriate merchandise for funeral service
Entered Death Certificate Information and order certified death certificates
Coordinated with churches, cemeteries, and crematory
Translation of necessary documents for international ship outs
Print material for funeral services and promotional
Processed payroll
Quarterly Inventory
Greer-Wilson Funeral Home, Phoenix, Arizona May 2001-May 2011
Funeral Arranger and Assistant Manager
Meet with families during their time of need and schedule funeral services
Order appropriate merchandise for funeral service
Entered Death Certificate Information and order certified death certificates
Coordinated with churches, cemeteries and crematory
Translation of necessary documents for international ship outs
Print material for funeral services and promotional
Processed payroll
Monthly and Quarterly Inventory
Participated in Health Fairs to promote the funeral home
Rent-A-Center, Glendale, Arizona 1997 - 2000
Collection Specialist
Collected on past due accounts
Delivered and Picked up Merchandise from customers home
in store sales
Collected payments
Set up displays
Sandra Vargas
15050 N. 27th Dr.
Phoenix, AZ 85053
EDUCATION
Phoenix Children Hospital February –June 2016
Course Completion of Bilingual Assistant
Introduction to Medical Interpreting
International Business College 1987-1988
Business Management
Graduated with Honors
Ysleta High School 1983-1987
General Studies-Obtained Diploma
References
Available Upon Request
Contact this candidate