Experienced Educator and Property Manager with Customer Focus

Kimberly C. Saldana

Forney, TX• 214-***-****• ************@*****.***

Professional Summary

Former educator and property manager with proven expertise in communication, customer service, and conflict resolution. Skilled at managing diverse responsibilities including tenant relations, scheduling, financial coordination, and problem-solving in high- pressure environments. Experienced in responding to inquiries, resolving complaints, and maintaining accurate documentation across education, property management, and healthcare support settings. Highly effective with the ability to de-escalate situations, build strong relationships, and deliver a positive experience for clients, patients, and employees. Adaptable professional who thrives in fast-paced, customer-focused roles requiring organization, empathy, and collaboration. Experience

Teaching Interventionist

Wilson Dual Language Elementary School– Forney ISD-Forney, TX - 2025-Present

• Deliver targeted academic interventions to support struggling learners in small groups and one-on-one settings.

• Assess student performance, analyze data, and adjust instruction to meet individual learning needs.

• Collaborate with teachers, administrators, and parents to develop strategies for student growth and success.

• Maintain detailed records of student progress and create reports to track outcomes.

• Apply conflict resolution and classroom management strategies to support a positive and safe learning environment.

• Provide individualized support to ensure equitable access to curriculum, building strong student confidence and achievement.

Teacher / Educator

Cannaday Elementary – Mesquite, Texas - 2000-2023

• Delivered engaging lessons to diverse learners while adapting instruction to meet individual needs.

• Developed strong interpersonal and communication skills through daily interaction with students, parents, and staff.

• Resolved conflicts, managed classroom challenges, and maintained a supportive learning environment.

• Documented student progress, prepared reports, and maintained accurate academic records.

• Coordinated with administrators, staff, and families to ensure student success and well-being.

• Balanced multiple responsibilities in a fast-paced environment requiring patience, empathy, and adaptability.

• ETIP Campus Scholar and Leadership

Professional Experience

Customer Service / Resident Property Manager

RHI Properties

Dallas, Texas 1994-2000

• Responded to and resolved routine inquiries, complaints, and concerns via phone, email, and electronic requests, ensuring resident satisfaction.

• Provided accurate and complete information using appropriate systems, while identifying urgent emergency situations.

• Collaborated with staff and vendors, and departments to ensure resident needs were met in a timely manner.

• Calmed upset customers with professionalism and empathy, ensuring a positive service outcome.

• Escalated priority issues appropriately while documenting all contacts in the electronic record system.

• Scheduled and communicated background checks, renter’s insurance verification, and financial information to ensure resident’s qualifications.

• Supervised staff including Assistant Property Manager, Leasing Consultants, Cleaning Crew, and Maintenance Professionals.

• Yearly Budget and coordination of contract vendors. Education

Bachelor of Science in Interdisciplinary Studies

Texas A&M-Commerce Commerce, TX

Master's degree in education Curriculum Design

Additional Qualifications

• Knowledge of various software systems.

• Excellent data entry and computer navigation skills.

• Skilled in customer service values and practices, and technology.

• Comfortable working in fast-paced, high-stress environments.

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