Program Manager with Mortgage & Grants Experience
Resume:
Eleni Alatini
Salt Lake City, UT *****
********@*****.***
Professional Summary
I am a highly motivated self-driven individual that is currently seeking employment in a company I can grow in. I am self- taught and a fast learner. Eager to learn new things and always ready for a challenge. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Program Manager
Community Development Corporation of Utah-Salt Lake City, UT March 2021 to December 2025
• Managed the Homeowners Assistance Funding Program for the State of Utah. Overseeing 18 employees.
• Granting State Funds to Help Homeowners who are Currently Delinquent on their Mortgage, Property Taxes, Homeowners Insurance outside of Escrow & HOA Dues. We also Cover Partial Claims & Deferral amounts that were established do to Covid Related Hardship.
• Helped Build & Structure the Program from the Beginning.
• Oversee 4 Different Departments which are Intake, Processing, Underwriting & Counseling.
• Perform Quality Control on Files Employees to evaluate their Performance.
• Approved Timecards for Employees for payroll.
• Handle & Processed Files that need immediate Attention such as Notice for Sale Properties. Escalating the Process to stop Sale Date & Get homeowners back to good Standings.
• Generate Weekly Financial Reports to Provide to the State to show how much Grant Funds were distributed that week & Current Grant Funds amount that was Used so Far in the Program.
• Manage the Hybrid Schedules for all employees under the UHAF program.
• Work closely with Lenders; Banks HAF departments to communicate per Borrowers Mortgage accounts
& also provide Re-in statements & Wiring instructions when Funds were ready to be Disbursed. Mortgage Funding Manager
Citywide Home Loans-Salt Lake City, UT
September 2018 to February 2021
• Managed a Deparment of 8 employees.
• Escalated rush files when needed.
• Audit files weekly to make sure no conditions were missed while funding.
• Hands on with Files that needed immediate attention.
• Held weekly meetings with team, to address any issues & go over any steps that can make our process more sufficient.
• Helped team Review Signed Closing Mortgage documents for funding approval.
• Processed 120-150 Mortgage Loans Monthly.
• Work closely with Loan officers with their branch to get missing documents & conditions to Fund Mortgage Loans.
Work closely with Title & Escrow companies to get Items needed to Fund Mortgage Loans. Mortgage Loan Processor
Cornerstone Home Lending-Salt Lake City, UT
May 2015 to March 2018
• Processed 20-30 loans monthly
• Calculated income to see loan approval.
• Scanned & stacked files for each new loan.
• Separated Signed Disclosures and uploaded to LOS Software.
• Ordered Tax Transcripts, Trustee income &; W2 Transcripts depending on Investor.
• Requested Written Verification of Employment.
• Ordered Appraisals, Flood reports.
• Ordered Escrow & Title documents.
• Requested Homeowners, HOA and Builders Risk Insurance depending on Investor.
• Communicated with Clients concerning any missing documents needed.
• Cleared Conditions prior to Closing or Funding.
SBA Loan Documentation Specialist
Celtic Bank Corporation-Salt Lake City, UT
August 2012 to May 2015
• Maintain insurance for Collateral that is assigned to each SBA loan we have, this would include Hazard insurance, Liability insurance, Life Insurance & Flood insurance.
• Notify borrowers by correspondence of any expired or past due insurance policies.
• Interact with Insurance companies on a daily basis to retrieve renewal certificates to update expired accounts.
• Contact clients if any missing information is needed or to get updated insurance information as well.
• Take incoming calls from clients regarding questions on their insurance notices or even account information.
• Effectively communicate with other departments in the Bank and work as a team player.
• Process check request for supervisor.
• Work closely with supervisor to process force-placed insurance if needed.
• Interact with Third party insurance company to maintain a list of insurance that is expired.
• Also use third party software to keep track of insurance expirations.
• Process incoming mail on a daily basis.<
•
Paralegal/Legal Assistant
Constantino Law Office P.C
May 2006 to October 2011
Provide legal and administrative support for a collection law firm.
● Assist with document production and trial preparation
● Negotiated payment arrangements and settlements with debtors
● Handled incoming payments, and also took payments by phone.
● Interacted with clients on daily basis regarding affidavits and supporting documents that were needed.
● Drafted necessary documents daily to proceed in obtaining a judgment. Including, summons & complaints and Default Judgments.
● Reviewed answers from debtors and corresponded with the appropriate steps, such as filing the Discovery or Motion of Summary Judgment and Initial Disclosures.
● Sent Validation of debt to debtor when requested.
● Verified wage and bank information to process garnishments when needed. Education
Paralegal / Legal Assistant (Bachelor's degree)
University of Utah-Salt Lake City, UT
July 2002 to July 2006
General Studies (High school diploma)
West High School-Salt Lake City, UT
August 1994 to June 1998
Bachelor of Science
Skills
Anti-money laundering Social media management Customer service Compliance management implementation Financial control management Adobe Acrobat Mortgage servicing Updating loan status (loan processing) Financial sales Mergers & acquisitions Salesforce Financial management Processing loan applications Technical writing Writing skills Analysis skills Prospecting Policy & process development Open communication (faculty and staff relations techniques) Data analysis skills Team management Cross-functional collaboration Warehouse experience Mortgage industry Budgeting Staff development Data analytics Computer literacy Loan servicing Loan processing experience Quality control Credit analysis Regulatory compliance Working with low-income populations MULTIPLE PHONE LINES Valuation Improving operational efficiency Equal Credit Opportunity Act (ECOA) Accounts payable Real estate sales Property valuation Technology sales Asset management Information management Data reporting Loan application review Managing real estate transactions Management reporting Web accessibility Upselling Calendar management Legal negotiation FHA DocuSign 10 key typing Multitasking Teamwork Attention to detail Equal Employment Opportunity (EEO) Appraisal review Property casualty insurance Working as an executive assistant VLOOKUP function File organization Cross-functional communication Microsoft Windows Income verification Lending Data collection Adult education Mortgage Loan Recruiting Quality improvement Software troubleshooting Team development Microsoft Powerpoint Mortgage closing Automated underwriting system Legal due diligence Real estate analysis Computer operation Productivity software Office Management Underwriting Data-driven decision making Microsoft Teams Operational risk management Correspondence management Operating systems Slack Conflict management Document review
(document control) Managing project budgets as an executive or personal assistant
- Largest project budget managed as an executive or personal assistant (More than $1M) Tax experience MORTGAGE Fair Housing regulations Financial fraud detection FILING Financial analyst experience Due diligence Accounting support Title processing Technical Proficiency Hiring Financial systems implementation HubSpot Data entry Commercial lending Regulatory reporting Real estate market analysis Financial forecasting HR legal compliance Hospitality Years of experience as a manager Phone etiquette Investment Empower (software) Purchasing Product management Financial acumen Legal Drafting Commercial banking expertise Contract documentation review Mathematical aptitude Delivery driver experience Microsoft Outlook QuickBooks Decision making Legal research Coordination
(loan closing) Performance reviews Employee engagement Employment law Personal assistant experience Task prioritization LIHTC Deal closing Leadership Expense reports Spreadsheets Mobile devices Accounting software Analytical thinking Microsoft Excel Word processing Sales Customer inquiry handling Sales pipeline management Problem solving Computer skills Workday Heavy lifting Executive administrative support Customer support Marketing Negotiation Management Sales management Revenue management Proofreading Quality assurance Loan processor experience Handling customer inquiries Financial concepts Office activity coordination Real estate administrative experience Sales management systems proficiency Team leadership Veterans Affairs (VA) loans CRM system proficiency Databases Paralegal Clerical experience Travel planning Salesflare CRM Stakeholder management Federal Housing Administration (FHA) loans Data manipulation Compliance with loan regulations Loan Processing Operations management Process management Credit risk assessment Pivot tables Account management Process improvement Google Workspace Communication platforms Analytics Time management Training Dashboard development FNMA Mortgage lending Real estate offer negotiation Microsoft Word Escalation handling Document management Data visualization Supervising experience Fair Credit Reporting Act (FCRA) Balance sheet reconciliation Encompass Presentation creation Drafting Program management Financial model construction Excel data analysis Front desk Research data analysis Employment & labor law Team motivation (leadership skill) Contract drafting Financial software Math Forecasting Closing coordination Financial modeling Delegation Social media content Office supply management CRM software Microsoft Access Inclusivity Loan tracking system Conversion optimization Multifamily properties Sales pipeline Financial analysis Legal writing Computer networking IT Office experience Profit & loss Travel scheduling Compliance management Oracle Document preparation (loan closing) Document archiving (loan processing) Visio SharePoint Account reconciliation UCC law Real estate law Manager (finance) Expense management System maintenance Multi-line phone systems Accounting and finance experience Mentoring Grammar Experience Yardi Shift management Performance Improvement (PI) Client relationship management Real estate contract preparation Microsoft Project Continuous improvement Record keeping Banking Accounts receivable Google Suite Civil rights PeopleSoft Communication skills Data Integration (Data management) Product demos Financial statement analysis Financial statement preparation Zoom Organizational skills MailChimp Training
& development Typing Loan document verification Valuation experience within real estate industry Strategic partnerships Inside sales TRID compliance Google Docs Project management Cash management Financial services Project leadership Data validation Accounting systems Customer relationship management Customer communication Regulatory compliance management Strategic management Financial reporting AI ADMINISTRATIVE ASSISTANT Nonprofit management LOANS Property management Anti-Money Laundering (AML) compliance (compliance procedures implemented) Compliance
Certifications and Licenses
Driver's License
Real estate license California
April 2027
Real Estate License
April 2023 to April 2027
The State of California
Certified Notary Public
August 2026
Microsoft Office Specialist
Professional Administrative Certification of Excellence (PACE) First Aid Certification
CPR Certification
Certified Loan Processor (CLP)
Certified Master Loan Processor (CMLP)
Certified Mortgage Processor (CMP)
Forklift Certification
Food Handler Certification
Non-CDL Class C
Paralegal Certificate
Additional Information
Skills
*Microsoft Word *Microsoft Excel *Word Perfect
*Microsoft Outlook *Customer Service *10keyby touch
*Windows XP & 7 *Type 60+ Wpm * Fax machine
*Multiple phone lines*Scanning *data entry
*Filing *data entry *Customer Satisfaction
*Collections *Legal Documents *Administrative Assistant
*Loan Documents *Mortgage software
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