Administrative Front Desk Specialist with Healthcare Focus
Resume:
AMANDA NATOUR
CONTACT
®%& 954-***-****
W%_ ************@******.***
PROFILE SUMMARY
Highly organized and client-focused administrative professional with 7+
years of experience in medical, dental, and beauty industry settings.
Skilled in front desk operations, insurance coordination, office
management, and customer service excellence. Known for maintaining
professionalism in fast paced environments, improving workflow
efficiency, and creating positive patient and client experiences.
EDUCATION
Taravella High School
Coral Springs, FL
High School Diploma 2018
SKILLS
* Front Desk & Reception Management
* Insurance Verification & Claims Processing
+ Patient & Client Relations
* Appointment Scheduling & Calendar Coordination
* Office Administration & Operations
* Team Supervision & Staff Support
* Conflict Resolution
* Multitasking in High Volume Settings
+ Payment Processing & Billing Support
+ Professional Communication
(Phone, Email, In-Person)
LANGUAGES
e English: Fluent
e Arabic: Fluent
WORK EXPERIENCE
Health Rehab Physical Therapy 2023 - PRESENT
Insurance Coordinator & Front Desk Receptionist
e Managed daily front desk operations in a busy physical therapy clinic
e Verified insurance benefits, submitted claims, and followed up on authorizations
¢ Coordinated patient scheduling to maximize provider efficiency
e Assisted patients with billing inquiries and payment processing
e Maintained accurate patient records and ensured compliance with office procedures
e Served as primary point of contact for patients, insurance companies, and medical staff
Hollywood Institute
Salon Manager 2021-2023
Oversaw daily operations of cosmetology, barber, nail, and beauty programs
Supervised front desk staff and student service coordination
Managed appointments, walk-ins, and customer service concerns
Handled scheduling, cash handling, and administrative reporting
Ensured a professional and welcoming environment for clients and students
Assisted with enrollment inquiries and customer retention efforts
Smile Everyday Dentistry
Front Desk Receptionist 2018-2021
Greeted and assisted patients and families, providing a welcoming and professional
front office experience
Scheduled consultations, adjustment visits, and follow-up appointments while
maintaining an organized provider calendar
Processed payments and maintained accurate patient account records
Coordinated communication between clinical staff and patients to ensure smooth daily
operations
Managed check-in/check-out procedures and handled patient inquiries with
professionalism and discretion
Contact this candidate