Customer Service Specialist - Bilingual (English/Spanish)

KARLA TAMAYO

Kissimmee Florida *****

Phone 407-***-****

Email **********.**@*****.***

Skills Summary

Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.

Customer Service, Strong multitasking, Workflow Coordination, Team Collaboration, Bill computation.

BILINGUAL, English-Spanish

Experience

Alorica.

Member services advocate.

Oct 2024 – jan 2026.

Core Duties and Responsibilities

Member Support & Advocacy: Handle inbound/outbound calls, chats, or emails, acting as a dedicated point person for inquiries, complaints, and, in some contexts, acting as a patient advocate to ensure rights are respected.

Issue Resolution & Navigation: Investigate and resolve complex issues—such as billing, claims, or account discrepancies—by collaborating with internal departments and external partners.

Education & Guidance: Inform members about policies, benefits, and services, guiding them through, for example, retirement plans, insurance coverage, or healthcare.

Documentation & Administration: Maintain accurate, detailed records of member interactions in databases.

Relationship Building: Develop strong rapport with members, clients, and providers to foster trust and long-term engagement.

Uzurv.

Sep 2025 -2026

adaptive Transportation company driver.

Safety and Maintenance: Ensuring all adaptive equipment (lifts, ramps, securement systems) is functional and properly used.

Driver Assistance: Properly operating lifts/ramps, aiding with boarding/alighting, and securing mobility devices (e.g., wheelchairs) to prevent injury.

Communication: Interacting effectively with passengers, including those with hearing or speech impairments, and addressing individual needs without making assumptions.

Passenger Support: Providing reasonable, courteous assistance and allowing sufficient time for boarding and alighting.

Makotek

Field collector

Nov 2023 - Sep 2024

Negotiated with customers to reach payment agreements.

Developed strong communication skills while interacting with customers, resolving disputes, and negotiating payment plans.

Received payments and post amounts paid to customer accounts.

Ability to analyze credit reports for accuracy prior to initiating contact with customers about their overdue debts.

Monitored outstanding account balances and determined need for further collections action.

Contact Source LLC. Altamonte Springs FL

Customer service representative.

Nov 2022-Sep 2023

Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.

Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.

Used database system to record notes and call information.

Utilized effective communication skills to provide customers with solutions to their inquiries.

Brio’s Italian restaurant.

Orlando Florida

HOST

Feb 2022-june 2022

Responsible for initial greeting and seating of guest, answering phones taking message and reservation, maintaining an accurate wait when necessary and bidding goodbye to all guest.

Education

High school:

Las Colinas Barquisimeto-Venezuela

College:

Fermín Toro university Barquisimeto-Venezuela

Mechanical Engineer

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