Detail-Focused Loan Operations Specialist

Shanetta Seroyer

Phoenix, AZ

Interview Availability: Anytime Start Availability: Immediate

Professional Summary

Detail-oriented loan servicing and banking operations professional with experience supporting loan origination, credit operations, and settlement processes within regulated financial environments. Skilled in document review, third-party order coordination, compliance auditing, and transaction processing, with a strong track record of accuracy, efficiency, and adherence to regulatory standards.

Core Skills

•Loan Servicing & Queue Management

•LoanIQ

•Document Review

•Third-Party Orders

•Compliance & BSA/AML Awareness

•ACH & Payments

•Risk Mitigation

•CRM & Email Support

•SLAs

•Cross-Functional Collaboration

•Customer Service

•Remote Work

Professional Experience

PennyMac – Phoenix, AZ

Third Party Origination (TPO) Funder May 2025 – Dec 2025

•Booking and funding loans using the LoanIQ system

•Manage wire transfers and funding setup

•Review credit and legal documentation for accuracy and compliance

•Initiate and track third-party orders (title, appraisal, flood, hazard, credit)

•Respond to inquiries via email and internal systems while meeting SLAs

•Escalate issues to mitigate operational and financial risk

•Maintain strict confidentiality and accurate loan file documentation

National Default Services Corporation – Phoenix, AZ

Compliance Auditor Dec 2024 – Jan 2025

•Audited foreclosure, title, and Deed of Trust documents for regulatory compliance

•Identified discrepancies and coordinated resolutions with internal teams

Vanguard – Phoenix, AZ

Client Relationship Associate Jun 2024 – Oct 2024

•Resolved client inquiries via phone, email, and CRM tools

•Assisted with account maintenance and transaction support

JPMorgan Chase – Phoenix, AZ

Card Lending Credit Operations Underwriter Apr 2022 – Jan 2024

•Reviewed credit profiles and processed account-related queue work

•Executed credit limit adjustments in compliance with policy and regulations

PSCU Financial Services – Phoenix, AZ

Financial Operations & Settlement Specialist Nov 2021 – Jan 2022

•Processed settlement transactions, ACH payments, and reconciliations

•Researched and resolved discrepancies with clearing institutions

Education

High School Diploma – Wauwatosa West School, WI

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