Clerk Assistant: Reliable Administrative Support Specialist

TISHA L WHITE

AUSTIN, TX

512-***-**** - ************@*****.***

Career Objectives:

Seeking a position to assist me in utilizing my professional, reliable organizational skills obtained in my years of work experience. I possess knowledge in finance, help desk, technical support, administration, customer service, community development, and social services, as well as a managerial background.

Summary of Qualifications:

Outstanding customer service, communication, and people skills. ● Highly adept at assisting coworkers and customers utilizing best practices. ● Meticulous, strong organizational skills with the ability to conduct tasks with minimal supervision. ● Proven ability to work effectively with diverse personalities in a tactful, decisive, and resourceful manner. ● Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and Social Media Platforms

Qualified for executive administrative duties. Qualified for customer service, medical billing, and auditing in the accounting/ financial industry. Qualified for managerial positions. Qualified for help desk and technical support roles. I would be a positive, direct leader and collaborator in each role.

Computer Skills:

Typing Speed: 60 Words Per Minute

Accounting Software – QuickBooks, Peachtree

Database Software – Oracle, Access

Data Entry Terminal - Mainframes

Email Software Outlook

Internet Browser- Edge, Chrome

Peripheral Devices – Scanners, Printers, etc.

Personal Computers

Presentation Software – PowerPoint, Flash

Spreadsheet Software - Excel

Utility Software – Virus, File Compression

Word Processing Software – MS Word

Additional Computer/Application skills:

Lotus, Windows XP, Windows NT. Ascent Capture, IE, Netscape, Novell, Auto procurement systems, CAPPS Financials/HR, Health and Human Services Administrative System (HHSAS), Microsoft TEAMS, Smartsheet, Cisco Finesse, JABBER, National Emergency Management Information System (NEMIS), Disaster Assistance Payment Program(DAPP), OneDrive, SharePoint, and OneNote.

Work History:

Customer Service Rep (Program Support Specialist)

Texas Department of Motor Vehicles - TxDMV (7/2025-Present)

-Provides moderately complex consultative services and technical assistance work in support of the Texas Department of Motor Vehicles (TxDMV), Motor Carrier Division International Registration Plan (IRP), and multi-year fleet registration activities.

-Perform program-related activities to include reviewing procedural compliance for multiple programs, providing high-level technical support to internal and external customers for program-related systems, making recommendations for changes to improve performance, and developing presentations and training to educate the public about available programs and provide program certification.

-Work involves interpreting and disseminating information, coordinating administrative work, managing confidential and sensitive correspondence and communications regarding compliance with State and Federal motor carrier registration and safety laws, rules, and regulations. Work requires contact with governmental agencies and extensive contact with the public.

-Works under general supervision, with limited latitude for the use of initiative and independent judgment.

-Provides assistance relating to IRP and motor carrier registration procedures, laws, rules, and regulations; establishes online system user access; provides high-level support to resolve technical issues, report writing, and leads business user testing.

-Ensure procedural compliance with applicable motor carrier programs such as IRP, Performance and Registration Information Systems Management, Heavy Vehicle Use Tax, and Commercial Vehicle Information Systems and Networks.

Assists in scheduling and evaluating completed records reviews of IRP registrants' operational records and internal controls to ensure compliance with IRP policies and procedures.

-Retrieves commercial vehicle and motor carrier registration information from expert files or databases and verifies against applications, forms, and original documents.

-Performs specialized tasks within the work unit and maintains files and monitors suspense of jobs; and assists in prioritizing work assignments and makes recommendations on rule and procedural changes to improve performance.

-Assists with managing and coordinating jurisdictional requirements and activities relating to the IRP Electronic Clearinghouse.

-Serves as subject matter expert. Make presentations to and coordinate activities with IRP districts, internal TxDMV customers, regional service centers, governmental entities, trade groups, associations, and law enforcement agencies.

-Develops and deploys training materials and programs; provides specialized program certification training in motor carrier compliance records reviews; and provides cross-training in related motor carrier functions.

Assists with identifying and monitoring motor carrier industry operational and technological trends using traditional communication and social networking media resources, and provides input for report preparation.

-Performs other job-related duties as assigned.

Customer Service Rep (Disaster Relief)

Health and Human Services (10/2024-6/2025)

-Provide compassionate assistance to individuals and communities affected by natural disasters, emergencies, or humanitarian crises as an Other Needs Assistant (ONA) Disaster Relief Call Center Representative.

Primarily oversee inbound and outbound calls, providing information, support, and resources to callers seeking assistance or wanting to contribute to relief efforts.

-Research, validates, and makes corrections to files, ensuring the accuracy of the data.

-Primarily provides data entry for the ONA program, part of the Federal Assistance for Individuals and Households Program (IHP).

-Entering disbursement information from the Comptroller into the National Emergency Management Information System (NEMIS) to update client payment statuses. Enters data and conducts inquiries into automated systems.

-Empathetic with practical communication skills, and the ability to manage stressful situations with composure. Communicate with others to verify information, address inquiries, resolve issues, and report problems or complaints.

-Batching financial payments to ensure there are no system errors, entering recoupment information, and managing client details related to lost or stolen warrants and fraud referrals. Monitors, controls, and prepares batched input documents for data entry and processing. Perform financial reporting, budgeting, and reconciliation duties.

Verifying, researching, correcting, and retrieving information, as well as tracking payments in the Health and Human Services Administrative System (HHSAS). The Operator answers client inquiries about grant statuses, runs daily reports using NEMIS and HHSAS, and instructs other operators on their tasks.

Prepares basic ongoing or special narrative or statistical reports.

-Provides instruction, guidance, or training to staff.

Communicating effectively both orally and in writing. Establishing and maintaining effective working relationships with all levels of staff, customers, and the public.

Administrative Assistant IV (Information Services IT)

Texas Department of Agriculture (05/2024-09/2024)

-Performs advanced (senior-level) professional assistance work for an executive or multiple executives. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

-Assist an executive(s) with general human resource management actions and budget preparation.

Prepares purchasing requisitions and vouchers through CAPPS

Financials for goods and services and financial reporting, budgeting, and reconciliation.

oAssist with project management.

Provides coordinating, tracking, and responding to executive assignments.

Directly involved in organizing, managing, and completing multiple assignments with competing deadlines.

oProvide executive administrative support for executive and senior management, CIO, Deputy CIO, and executive staff (travel, purchasing, coordination, calendar management).

-Schedule meetings, appointments, and conference calls for the CIO and team.

-Manage and maintain the CIO's calendar, ensuring accuracy and efficiency.

-Process and coordinate travel arrangements, including flights, accommodation, and transportation as required.

-Completes expense and mileage reports for an executive(s).

-Prepares and/or proofs for accuracy various documents, including

correspondence, memos, meeting notices and agendas, charts, presentation slides, handouts, forms, and spreadsheets.

-Greet visitors, answer and screen incoming calls, emails, and other communications, prioritizing and responding appropriately.

-Provide senior-level administrative support to the CIO, including drafting correspondence, preparing reports, and managing documents.

-Assist in organizing and maintaining office systems, including filing systems and databases.

-Assist in maintaining high-level assignments, presentations, and materials for meetings and conferences.

-Oversee high-level administrative issues; to analyze and solve work-related problems; to communicate effectively; and to provide guidance to others.

-Communicates objectives, tasks, and decisions to staff on behalf of an executive(s).

Skilled in the use of standard office equipment and software.

Teaching Assistant Aide Admin

Austin Independent School District (08/2022-04/2024)

Assist the teacher in preparing instructional materials, classroom bulletins, and other educational displays.

Works with individual students with disabilities or groups of students in a variety of educational settings.

At the direction of the teacher, gathers and maintains data on students (e.g., takes roll, checks assignments, punches cards).

Helps administer and score objective measurement instruments and assists the teacher with clerical tasks.

Organizes ARD meetings, gathers materials for meetings, and contacts parents to schedule ARD meetings.

Monitors students with disabilities in special education on the school campus and in community settings (e.g., accompanies special education students to the office, bus, nurse, class). Supervises students with disabilities in special education settings, including the classroom, cafeteria, playground, and other designated areas.

Assists students physically, after appropriate training, performs designated medical/health procedures prescribed by the physician (e.g., catheterization, gastronomy, administer O), and assists students with all physical functions (e.g., toileting, diapering, writing, eating, walking, sitting, standing) as needed. Moves and positions students as directed by the teacher and or Occupational or Physical Therapist, and moves adaptive equipment and pushes wheelchairs.

Tutoring individual students (e.g., helping them prepare assignments or explain material they do not understand); assists with independent study.

Monitor student behavior (e.g., during bus loading, on the playground, in the cafeteria and hallways, and when the teacher is absent from the classroom), and discipline students as necessary.

Ensure that specific materials and supplies are ready for classroom use.

Operates classroom equipment such as DVD players, computers, CD players, and online resources.

Provides first aid, as necessary.

Cleans classrooms or eating areas.

Alert the teacher of an individual child’s special needs or problems.

Provide exceptional customer experience for all AISD stakeholders with intentional and professional practices that promote a culture of respect and focus on achieving equitable outcomes. Assist with project management. Provide administrative support to senior management and executive staff, including travel arrangements, procurement, coordination, and calendar management. Perform administrative and financial reporting, as well as budgeting, as needed.

Administrative Assistant IV

Department of State Health Services (04/2022-07/2022)

Under the general supervision of the Section Chief of Staff, advanced (senior level) administrative support and technical assistance for the Environmental Epidemiology and Disease Registries Section (EEDRS) Office and the Cancer Epidemiology and Surveillance Branch (CESB) Office.

Plans, organizes, and performs a variety of administrative activities, including preparing routine correspondence, proofreading and editing documents, coordinating and distributing incoming mail, and answering phones.

Enters requisitions in the financial Centralized Accounting and Payroll/Personnel System (CAPPS), tracks and monitors purchase orders (POs), and coordinates delivery of goods and services for the EEDRS Office and the CESB.

Schedules and coordinates meetings for senior management.

Maintains the Section Director's calendar and daily schedule.

Provide executive administrative support for executive and senior management and executive staff with travel, purchasing, coordination, and calendar management.

Works under limited supervision, with considerable latitude for the use of initiative and independent judgement.

Accountant II-General Ledger

Texas Department of Family and Protective Services (03/2022-04/2022)

Accountant II performs complex accounting work related to Cash Management and other General Ledger functions. Work involves maintaining, preparing, posting, and balancing financial statements, records, documents, and reports. Specializes in accounting, receipt, and disposition of miscellaneous revenues received by the Department.

Processes daily cash receipts to ensure all money received is correctly accounted for and deposited promptly to meet compliance deadlines.

Use of several different systems (CAPPS Financials, USAS, Cashier, and Recoupment databases).

Responsible for cross-training with other accounting staff on critical job functions.

Interact routinely with Texas Department of Family and Protective Services staff, representatives from other State agencies, and the public.

Sorts, Codes, and enters receipts into the Accounts Receivable Database, Cashier and Recoupment Database

Prepares daily deposits and enters data into CAPPS and USAS.

Records the receipt of and prepares deposits for items relating to the Travel Advance Account (CAPPS Financials and the Credit Union)

Maintains the Open Item Reports, researches the discrepancies, and processes corrections to ensure accurate reporting.

Performs daily review of various USAS Reports

Records entries into CAPPS Financials of Comptroller-generated items (ex., Depository Interest, Account Sweeps, etc.)

Research gathers supporting documentation, and processes transactions related to expenditure refunds, Warrant Holds, OAG collections, and other funds, including ITVs from other Agencies.

Tracks and maintains logs of various suspense funds.

Generates various reports, works papers, and reconciles daily entries into the Accounts Receivable and Recoupment Databases.

Research various inquiries in the Accounts Receivable and Recoupment Databases.

Creates and maintains the records of the funds owed to the agency in accordance with State and Federal laws, policies, and procedures.

Coordinates the efforts of the account collections and records any funds received for those recoupment accounts.

Assist in the maintenance, development, and upgrade efforts of the Accounts Receivable and Recoupment databases.

Performs other duties as assigned and required to maintain unit operations, including assisting in different areas of the Cash Management unit and the Finance Division.

Promotes and demonstrates appropriate respect for cultural diversity among coworkers in all work-related contacts.

Attends work regularly in accordance with agency leave policy.

Administrative Assistant IV

Health and Human Services (12/2021-02/2022)

The Administrative Assistant to the Assistant Director of Programs performs highly advanced professional assistance work for the efficacy of program areas, with an ongoing supportive role for the Residential department to maintain efficient operation of the Division.

Administrative Asst IV performs highly advanced professional assistance work for the senior administrators of the facility.

Coordinates and manages the office operations for facility administration. Coordinates a wide variety of special assignments as designated by the ADOP. Tracks a variety of data, develops reports, and analyzes trends. Develop and interpret administrative procedures.

Trains staff members in administrative procedures.

Provides support to other facility administrative assistant staff.

Assists with the coordination of facility purchasing processes, including procurement cards, office supplies, MIMS, and CAPPS Financials purchasing system.

Coordinates travel arrangements for facility administrators and other personnel as needed.

It serves as a point of contact for guardian visitation and to members of the community and other HHSC personnel.

Assists with the coordination of the daily schedule, coordinates meeting rooms and times, and assists with taking and transcribing minutes as needed.

Utilize moderate latitude for independent judgment in assigned areas of responsibility.

Performs other duties as needed and assigned to support administrative processes for the facility.

Administrative Assistant III

Health and Human Services (07/2021-11/2021)

Perform administrative support work, disseminate information to the unit, and maintain filing systems.

Coordinate appointments and schedule meetings for the unit.

Coordinate conferences, seminars, and other external meetings;

Overseas travel arrangements, requests, and vouchers for reimbursement in eTravel;

Monitor and purchase office supplies and training materials;

Train unit or individuals on various processes and procedures;

Set up, track, and maintain internal record-keeping systems, including confidential files.

Take meeting minutes and maintain files on meetings;

Copy, fax, and scan documents, and distribute appropriately; create and update various tables and spreadsheets using Microsoft Excel.

Assist Unit Director (30%)

Maintain confidentiality; new employee initiation, requesting equipment, supplies, and office setup.

Perform CAPPS employee leave, enter reports; maintain personnel files;

Create unit area budgets and closely maintain budgets to ensure monthly expenditures are kept for the unit.

Support and track the activities of the substance use disorder unit, ensuring the Director and Program Service staff can perform their duties; coordinate appointments and schedule meetings for the unit manager.

Compose correspondence, memos, reports, and meeting minutes; proofread and/or edit correspondence and documents; prepare and disseminate information concerning agency programs and procedures.

Performs ad hoc assignments as requested by the director or the director's designee.

l External Unit Tasks (20%); coordinate with external resources to ensure services and procedures followed.

Travel arrangements, car rental, hotel reservations, completion of required documents for reimbursement in eTravel, payment for travel; processing of purchase orders; Unit’s monthly expenditures are within budget, Unit/area copiers with ink, toner, jams, etc.;

Resolution of issues with telephones, copiers, networks, and computers.

Public Health & Prevention Specialist

Department of State Health Services (11/2020 – 07/2021)

Under the supervision of the Texas HIV Medication Program Manager, is responsible for performing complex technical duties involved in supporting the operation of the Texas HIV Medication Program (THMP).

Develops and interprets technical processes and procedures.

Creates, organizes, and maintains records, files, and computerized databases.

Develop and/or prepare a variety of HIV related reports and documents.

Assist the team with technical assistance and support.

Assists with the development of conference materials.

Assists with providing technical advice and software information.

Assists with the development, dissemination, and analysis of work group surveys and evaluations.

Works under moderate supervision with limited latitude for the use of initiative and independent judgment.

Assists with inputting applicant data into the program data system. Assists with the development of health-related materials.

Assists with the development, dissemination, and analysis of HIV Medication Program information to staff, governmental agencies, and community organizations.

Participates in the development, implementation, and evaluation of surveys and needs assessments and prepares special reports.

Assists with the training of branch personnel.

Performs related work as assigned.

Program Specialist III

Health and Human Services (Contract) February 2020 – October 2020

Performs complex (journey-level) review work of substance use disorder treatment contractor procurement of the Substance Abuse Unit within the IDD/BH Services section of the Texas Health and Human Services Commission (HHSC).

Work involves performing substance use disorder treatment grantee compliance activities to ensure legal compliance with Texas Administrative Code (TAC), Substance Abuse Facility licensure, and organizational policies, and Evaluation of requests for applications for state-funded substance use services, including treatment services, youth recovery communities, and co-occurring psychiatric and substance use disorder (COPSD) grantees.

Evaluations conducted utilizing knowledge of overall programs, including federal and state guidelines, regulations, programs, policies, and procedures.

Use of understanding of substance use services, including treatment services, youth recovery communities, and co-occurring psychiatric and substance use disorder (COPSD).

Knowledge of HHSC contracts, funding, agency policies, and procedures.

Administrative Assistant III

Department of State Health (Contract) November 2019 – February 2020

Works under minimal supervision of the Manager; in the interpretation of Texas Vital Statistics statutes, rules and regulations, and policies and procedures to review and determine the acceptability of customer applications for the issuance of (Birth, Death, Marriage and Divorce) and amendments to (Birth and Death Amendments, Legal Name Changes, Paternities, Adoptions, and Disinterment Permits), vital records utilizing indexing systems (digital, paper, and microfiche) and complex automated system applications and software.

Coordinates and performs quality assurance reviews and provides highly advanced technical advice regarding the review and determination of the acceptability of customer applications for vital records.

Provides highly advanced, complex technical advice and direct customer service assistance, using concise, accurate vital statistics terminology, to customers via direct contact, e-mail, or telephone, including the Automated Call Distribution (ACD) line, concerning their applications.

Performs training duties with staff in assigned work areas and creates associated training manuals.

Performs quality assurance activities and reports results to the Manager.

Based on the results of quality assurance reports, collaborate with staff to improve the quality of work output.

Works with extensive latitude, utilizing initiative and independent judgment.

Customer Service Representative IV

Secretary of State (Contract) August 2019 – November 2019

Work involves providing customer service support regarding documents that create or affect business organizations and non-profit entities required by statute to be filed with the Corporations Section of the Secretary of State, or providing information on existing entities.

Customer service representatives must become familiar with the general rules and requirements for filing corporate documents.

Daily job responsibilities will include: conducting preliminary name availability searches while applying sections' rules and guidelines; providing standard information maintained in the agency's computer database; providing general information regarding the agency's standard approved forms and filing fees; providing general office and/or section procedures; and forwarding customers to appropriate sections for additional assistance.

Resolves service problems by clarifying the customer's inquiry; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; ensuring resolution.

May assist other sections with processing legal documents.

The section team leader refers to unusual questions and problems.

Communicate with the public by telephone and email concerning the rules and agencies' polices regarding business entity name determinations.

Communicate with the public by telephone and/or e-mail.

Required to have an average “online” time of 7 hours and answer approximately 150 plus calls daily.

Assist in maintaining a “hold time” for all incoming calls of three minutes or less. Assist with preparing agency mailings.

Assist with corporations' indexing (forwarding). Assist with Public Information Report review (forwarding).

Assist in maintaining a turnaround time of three business days for all incoming orders.

Assist in other teams/sections as assigned.

On-site team leader may monitor calls and work.

Program Specialist II/Administrative Assistant

Department of State Health Services (Contract) July 2019 – August 2019

Provide consultative and technical assistance services to plan, implement, coordinate, and monitor the Health Professional Shortage Areas (HPSA) and Medically Underserved Areas (MUA) designation process in the Center for Health Statistics.

Contacts health professionals' offices and solicits practice information relevant to the Texas Primary Care Office's work in measuring and reporting primary care, mental health, and dental services available in Texas.

Coordinates with the Texas Primary Care Office lead and Program Specialist IV to develop the best practices protocol for the collection of provider practice information.

Assist in the writing and editing of this protocol. -Utilize both verbal and written communications.

Organize and prioritize work and meet deadlines. Communicate effectively with diverse staff and stakeholders, both orally and in writing.

Establish and maintain effective working relationships.

Work in a team environment. Other duties as assigned.

Administrative Assistant IV

Texas Workforce Commission (April 2018 - June 2019)

Interprets and disseminates information concerning agency programs and procedures.

Coordinates the preparation, editing, and distribution of correspondence, reports, studies, forms, and documents.

Coordinates general office duties such as ordering supplies, performing basic bookkeeping work, and assisting with general human resources work.

Coordinates meetings, conferences, and seminars.

Develops and maintains filing, record-keeping, and records management systems.

Develop administrative and technical policies and procedures.

Responds to inquiries regarding technical program or administrative regulations, policies, and procedures.

Participate in the planning and execution of an agency program.

Compiles and edits data for charts, graphs, and databases, and prepares summaries or reports.

Assists in researching technical issues.

Help answer and route phone calls, take messages, and greet and direct visitors to the appropriate state.

Researches, designs, and edits division publications or correspondence such as letters, brochures, forms, manuals, and reports.

Develop and review training materials.

Plan and implement appropriate statistical research methods to prepare presentations and statistical tables for publication.

Manage and maintain schedules and travel arrangements for program specialists, managers, directors, and executives.

Supervise the work of others. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

Request ASL Interpreters and CART services for deaf and hard-of-hearing staff for meetings and presentations.

Coordinate and run logistics for meetings via video/Skype/Adobe Acrobat meeting.

Administrative Assistant III (Rehabilitation Services Tech)

Department of Assistive and Rehabilitative Services/Texas Workforce Commission (June 2009 – April 2018)

Performs complex human services and rehabilitation support work. Performs routine caseload support service such as creating, maintaining, and reviewing technical case management forms and files for accuracy, utilizing the electronic case management system.

Collect information for intake/profile process.

Maintains appropriate business relationships with providers, businesses, customers, and stakeholders.

Prepares and analyzes data reports for accuracy to respond to complex data requests.

Provides casework services and assistance to the VR Counselor in certification of eligibility.

Provides purchasing and procurement tasks and utilizes the electronic case management system and other agencies' supported software programs in budget management.

Performs complex purchasing work involving planning, organizing, coordinating, and preparing specifications for purchasing commodities and services; preparing procurement documents; and maintaining records of items purchased, received, prepared, and issued following TWC and PCS policies and procedures, and laws governing state purchasing.

Provide initial screening for individuals applying for VRS service programs.

Participates in Vocational Rehabilitation Services (VRS) training. Provides information regarding the Texas Workforce Solutions/Vocational Rehabilitation Services (TWS/VRS) Program,

Contact this candidate