Motivated Support Specialist with Resilience and Drive

Kayla Anderson

Cleveland, OH *****

****.**********@*****.***

+1-440-***-****

Professional Summary

I’m a hard working individual who strive for the best to be able to support my family . Anything i do i put my all into it and I don’t stop until I succeed . I’m dependable, caring, and determined. I’m the type of person who don’t put limits on what I’m capable of . Give me a task and I’ll complete it . Just looking for the perfect opportunity to put all my words into action . Willing to relocate: Anywhere

Willing to relocate: Anywhere

Work Experience

Direct Support Professional

Welcoming Hands

Present

Taking care of clients with different challenges

Correctional Officer

Lorain Correctional Institution-Grafton, OH

January 2020 to December 2023

Customer Service Representative

AT&T

January 2016 to December 2020

Helping customers with their bills

Introducing customers to new deals and offers

Sold products over the phone and door to door

Customer Service Representative

Apple

Helping customers with technical difficulties and other concerns they might have Education

Upper secondary education

High school diploma

Glenville High School

Skills

• Sales

• Outside sales

• Conflict management

• Interviewing

• Patient interaction

• Outdoor work

• Customer support

• Manufacturing facility

• Behavioral therapy

• Digital marketing

• Inside sales

• HIPAA

• Software troubleshooting

• Negotiation

• Call center

• Microsoft Powerpoint

• CPR

• Customer service

• Journal entries

• Organizational skills

• Computer literacy

• Event sales

• Door-to-Door Experience

• Off boarding (3 years)

• Productivity software

• Guest services

• Childcare

• Experience with individuals with mental health conditions

• Computer networking

• Surveillance

• Working with people with autism

• Outbound calling

• Live chat

• Technical Proficiency

• Bar

• Employee orientation

• Microsoft Word

• Door-to-door

• Branding

• B2B Sales

• Warehouse experience

• Microsoft Outlook

• CCTV

• First aid

• Computer operation

• Lead generation

• Revenue management

• Direct Sales

• Security

• Cold Calling

• Patrolling

• Basic math

• Microsoft Access

• Talent management

• Microsoft Excel

• Technical sales

• Childhood development

• Insurance sales

• Computer skills

• Salesforce

• Pipelining (sales skills)

• Time management

Languages

• English

Certifications and Licenses

CPR Certification

First Aid Certification

Driver's License

Pallet Jack Certification

Certified Home Health Aide

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