Administrative Support & Customer Care Professional

Tiffany Lakes

**************@*****.***

Ph# 480-***-****

Professional Summary

To obtain full-time employment with an employer that will utilize my skills and training while providing opportunities for advancement and professional growth.

SUMMARY OF QUALIFICATIONS

2004-2026 Administrative, Data Entry, Tech Support, Customer Service Agent, Health Care Services

•Developed interpersonal skills, having dealt with a diversity of professionals, clients, and staff members.

•Scheduling appointments, answering phones, billing and insurance questions, and handling customer inquiries and complaints.

•Professional knowledge of all computer skills Microsoft office all functions, outlook, spreadsheets, word, excel, power point, etc., also phone skills, data entry, data processing. Communications, visual communications, scheduling, and customer service skills. Can help with all functions of technical support, walk through any data support, reset password, activate accounts, setting up products etc.

•Function well, independently and as a team member.

•Proven communication abilities-both oral and written.

•Self-motivated, able to set effective priorities to achieve immediate and long-term goals and meet operational deadlines.

•Detail and goal oriented. Function well in a high stress atmosphere.

Work Experience

Customer Service Representative

Amazon One Medical – Tempe, AZ

August 2024 to November 2025

•Answer inbound calls, efficiently handling a high volume of patient inquiries related to healthcare services

•Schedule, reschedule, and cancel appointments while coordinating with providers and staff to ensure accuracy

•Provide information regarding One Medical services, membership benefits, billing, and insurance inquiries

•Address and resolve patient concerns professionally and empathetically, escalating complex issues when necessary

•Accurately document patient interactions and appointment details in electronic health record and CRM systems and Insurance Verification Experience

•Adhere strictly to HIPAA compliance and patient confidentiality regulations

•Collaborate with providers, billing specialists, and insurance teams to ensure seamless patient experiences

•Communicate clearly while actively listening to patient needs and concerns

•Demonstrate empathy and patience, particularly with anxious or distressed patients

Customer Service Representative (Contract)

Peckham National Passport Information Center – Phoenix, AZ

February 2024 to June 2024

•Provided customer support on the general information line for the National Passport Information Center

QA/QC Specialist

TEKsystems (Horne LLP) - Sacramento, CA

June 2023 to October 2023

•Managed intake funding requests through application systems

•Conducted timely reviews of supporting documentation for Emergency Rental Relief claims

•Handled inbound and outbound calls for applicants

•Offered solutions to help accelerate funding review processes

•Collaborated with team members to recommend funding approvals

Senior Health Services Associate

McKesson (CoverMyMeds) – Scottsdale, AZ

February 2020 to May 2023

•Assisted patients, pharmacies, and physicians with medication access support

•Handled inbound and outbound customer care calls

•Built and maintained productive working relationships with clients

•HIPAA trained and compliant

•Insurance Verification Experience

•Worked with Citrix and Webex

Customer Service Representative

Customer Engagement Services – Glendale, AZ

October 2014 to November 2019

•Technical Support Agent

•Customer Service Agent

•Sales Representative

Data Entry Technician

Cohen & Associates – Chicago, IL

June 2012 to December 2014

•Trained interns

•Community Outreach Coordinator

•Served as office receptionist as needed

Inventory Taker (Auditor)

RGIS – Chicago, IL

December 2007 to December 2010

•Performed Inventory Audits: Accurately and efficiently

•Physical Counting: Work as part of a team to physically count merchandise, stock, or assets for various clients.

•Data Capture: Use RGIS handheld devices to scan barcodes and enter inventory data accurately and efficiently.

•Accuracy & Productivity: Meet established goals for speed and accuracy in data collection.

•Flexibility: Adapt to varying shifts, including nights, weekends, and potentially overnight travel, depending on the project.

Data Entry Technician / Customer Service

CEDA (Liheap) - Chicago

Augest 2008 to May 2014

•Assisted clients with application and information needed for application

•Served as front office receptionist

•Provided customer service support

•Headed Community Give and drive for nonprofit programs

Education

Master’s Degree in Business Administration

University of Phoenix – Online Campus, Chicago, IL

January 2013 to October 2014

Bachelor of Science in Management

University of Phoenix – Chicago, IL

2010 to 2013

Associate Degree in Computer Information / Visual Communication and Management

University of Phoenix – Online Campus, Phoenix, AZ

March 2008 to April 2010

General Studies Diploma

Paul Robeson High School – Chicago, IL

2003

References Upon Request

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