salesforce administrator

SREEDEVI DABBARA

Salesforce Administrator

Email: ********.*****@*****.***

Phone: 856-***-****

Location: California, USA

PROFESSIONAL SUMMARY

Salesforce Administrator with 2 years of experience supporting business users through Salesforce configuration, automation, security, and reporting. Strong knowledge of Sales Cloud, Service Cloud, Lightning Experience, and Salesforce best practices. Skilled in improving data quality, automating business processes using declarative tools, and providing user support.

TECHNICAL SKILLS

Salesforce Administration

Salesforce Admin, Sales Cloud, Service Cloud

Lightning Experience

Configuration

Custom Objects & Fields

Record Types & Page Layouts

Lightning Record Pages

Automation

Record-Triggered Flows

Screen Flows

Workflow Rules, Process Builder

Security & Access

Users, Profiles, Roles

Permission Sets

OWD & Sharing Rules

Data & Reporting

Data Import Wizard, Data Loader

Standard & Custom Reports

Dashboards

Deployment & Support

Sandbox Management

Change Sets

User Support & Troubleshooting

PROFESSIONAL EXPERIENCE

Salesforce Administrator

Columbia Sportswear USA

January 2024 – Present

Working as a Salesforce Administrator supporting Sales and Service teams.

Configured custom objects, fields, record types, page layouts, and Lightning pages.

Built Record-Triggered and Screen Flows to automate business processes and reduce manual effort.

Created validation rules to ensure data accuracy and consistency.

Managed user access, including profiles, roles, permission sets, and sharing rules.

Created and maintained reports and dashboards for management and business users.

Performed data imports, updates, and cleanup using Data Import Wizard and Data Loader.

Supported Sales Cloud and Service Cloud functionality.

Assisted with sandbox testing and Change Set deployments.

Provided end-user support, training, and documentation.

PROJECT HIGHLIGHTS

Sales Process Automation

Automated lead and opportunity workflows using Flows, improving efficiency and data quality.

Reporting & Dashboards

Designed dashboards to track sales performance and key KPIs.

EDUCATION

Master’s

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