Retail Operations Leader: 25+ Years Driving Growth and Experience

Retail and operations leader with **+ years of experience driving sales growth, improving store performance, developing high-performing teams, and optimizing floor operations across specialty retail, lifestyle brands, and high-volume thrift retail. Known for hands-on leadership, strong floor presence, operational discipline, and the ability to elevate both team performance and customer experience.

Store Operations & Growth

Team Leadership & Training

Retail Performance Metrics

Coaching & Development

Customer Experience

Inventory Management

Floor Management

Visual Merchandising

Scheduling & Staffing

PROFESSIONAL OVERVIEW

********@*****.*** 425-***-**** Palm Desert, CA J ERRY JAFFE

PROFESSIONAL EXPERIENCE

CORE STRENGTHS

SENIOR RETAIL SALES MANAGER

Directed daily store operations across production, merchandising, and sales floor functions Led, supervised, and developed supervisors, production staff, and retail associates to ensure strong team performance Managed staffing plans, scheduling, hiring, training, and performance coaching across departments Ensured consistent flow of quality, sellable merchandise from production to floor to maximize sales opportunities Monitored sales metrics and implemented floor strategies to improve revenue and customer experience Handled customer concerns and promoted a service-focused store culture Drove operational improvements that increased productivity, efficiency, and inventory flow Promoted loss prevention awareness and maintained a safe, organized work environment Value Village Riverside, CA 2010 - 2014

EDUCATION & ADDITIONAL QUALIFICATIONS

Business Management University of Puget Sound

Extensive corporate product training in public safety and protective apparel Additional Qualifications

Microsoft Office Proficiency Retail Pro Board of Directors, USA Buying Group Customer Service Excellence CEO/VICE PRESIDENT

Progressed to CEO of regional family-owned retail/wholesale business overseeing merchandising, logistics, operations, and sales teams with inventory exceeding $500,000.

Directed strategic planning, merchandising strategy, and operational improvements Implemented inventory systems that improved sales forecasting and increased sales from $400K to over $2M Led store relocation and expansion, achieving #2 regional ranking in category Built long-term customer relationships and key accounts through service, loyalty programs, and operational reliability Brodsky’s Uniforms Tacoma, WA 1980 - 2010

ASSISTANT STORE MANAGER

Led store operations for a high-volume lifestyle retail environment with a focus on leadership, sales performance, and customer experience. Managed scheduling, staffing, and daily floor coverage to ensure optimal service levels and sales productivity Led, coached, and developed sales associates to consistently exceed sales goals and deliver brand-level customer experiences Oversaw floor management, merchandising flow, and product placement to maximize sell-through and visual appeal Partnered with Store Manager on performance management, hiring, onboarding, and training of team members Drove operational excellence through inventory accuracy, back-of-house organization, and loss prevention practices Supported promotional initiatives, seasonal floor sets, and visual merchandising execution Tommy Bahama Palm Desert, CA 2014 - 2026

Loss Prevention

Process Improvement

Product Operations

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