Dynamic Customer-Driven Sales Professional

MICHAEL ACOSTA

**** ** **** ****** · 954-***-****

*************@*****.***

Dynamic professional with a proven track record in customer service and critical thinking. Skilled at transforming high-pressure situations into positive customer experiences, driving loyalty. Demonstrated success in team development and data-driven decision-making. EXPERIENCE

OCTOBER 2023 – CURRENT

MANAGING DISPATCHER, SUNSHINE FLEET

Conduct market analysis to assess current standing and strategically assign tasks to optimize team performance.

Oversee data entry and updates for brokerage records, ensuring accuracy and efficiency. Developed a new profit and loss tracking system, enhancing financial transparency and improving the company’s bottom line.

Manage employee’s schedules and payroll, ensuring timely payouts and operational efficiency. Ensure compliance with federal regulations by maintaining accurate documentation and adhering to all required standards.

OCTOBER 2020 – JULY 2024

INDEPENDENT SALES AGENT, SUNSHINE HEALTH ADVISORS

Researched and identified high-quality leads through data mining, CRM tools, and market analysis.

Managed and maintained lead databases, ensuring accuracy and segmentation for targeted outreach.

Developed and executed email and outreach campaigns, increasing conversion rates and sales pipeline growth.

Collaborated with sales and marketing teams to refine lead qualification processes and improve targeting strategies.

Collected, cleaned, and analyzed large datasets to identify trends and actionable insights. Conducted market research and competitor analysis to inform strategic business decisions NOVEMBER 2018 – OCTOBER 2020

LEAD SALES AGENT, SYNERGY MARKETING

Assisted call-in customers with inquiries and orders, ensuring a positive customer experience and timely resolution of issues.

Increased sales revenue by implementing effective sales strategies and fostering strong, long- term client relationships.

Performed cold calling and follow-ups with leads, securing new revenue streams and expanding the customer base.

Conducted comprehensive market research to identify new business opportunities and expand the company’s market presence.

2

EDUCATION

ASSOCIATES, CRIMINAL JUSTICE

Miami Dade College, Miami, FL

LICENSED HEALTH INSURANCE AGENT, HEALTH 240

FL, NC, SC, GA, TX, TN, WI, OH, IN, AZ, IL, KS, NM, KY, LA, OK, UT, NM, AL, IA SKILLS

Sales Strategy Development

Customer Relationship Management

Account Management

Negotiation and Closing

Pipeline Management

Customer Retention

ACTIVITIES

Youth Travel Softball Coach

Dedicated to mentoring and developing young athletes, fostering teamwork, discipline, and confidence through sports.

Contact this candidate