Client Success & Account Support Specialist
Resume:
Employment Experience
Med Spa Manager
The DRIPBar, Orlando UCF, FL May 2025 - Current
Guest Experience Specialist
Vitalounge, Winter Park, FL December 2024 - May 2025 Customer Experience / Account Support Specialist
NBCUniversal-Peacock TV February 2023 - August 2024 Customer Experience Account Specialist
The Walt Disney Company January 2022 - January 2023 Education
Digital Arts and UX/UI Design
Valencia College August 2024
Specialized in Digital Arts and UX/UI Design
Brand Journalists, Nashville, Tn June 2018
Marketing Assistant Internship
Client Relationship and Customer Experience
professional with 8+ years proven success
supporting revenue growth through consultative
sales, retention, and high-touch client engagement. Experienced in managing client lifecycles,
coordinating schedules and follow-ups, and
supporting sales pipelines in fast-paced wellness, hospitality, and service environments. Known for
emotional intelligence, professionalism, and the
ability to build long-term client trust. Seeking a growth-oriented client success or account-focused
role.
Skills
Managed high-touch client relationships in a fast-paced wellness environment Consulted clients on services, packages, and memberships to drive retention and repeat revenue
Coordinated scheduling, intake, payments, and follow-ups using CRM and POS systems Maintained detailed client records to support continuity of care and long-term engagement Built trust-based relationships that generated referrals and upsell opportunities Ensured compliance with confidentiality, safety, and professional standards Delivered premium, relationship-driven service to VIP and high-value guests Acted as primary point of contact for two separate locations tending guest needs, concerns, and escalations
Coordinated with internal teams to ensure seamless, high-quality experiences Supported sales and loyalty initiatives through personalized service and follow-up Recognized for professionalism, discretion, and brand representation Served as main contact for over 31 million paid subscriber customer inquiries, account updates, and service coordination
Tracked client interactions and follow-ups within CRM systems Supported sales pipeline through renewals, outreach, and retention activities Assisted leadership with reporting, scheduling, and operational tasks Maintained strong customer satisfaction and repeat business Supported guests with technologies to ease their curiosities, answering questions about their upcoming Disney Vacations
Assisted with locating lost photos to relieve guests to regain their trip memories Resolved customer service inquiries amongst 47 million guests exceeding the company's service level agreement
Orlando Florida
*****************@*****.***
Client Relationship Management
Account Support & Retention
Consultative Sales & Upselling
Customer Success & Loyalty
CRM & POS Systems (Salesforce,
HubSpot, Square, etc.)
Pipeline & Follow-Up Management
Appointment Scheduling & Coordination
Conflict Resolution & De-Escalation
Cross-Functional Collaboration
Administrative & Operational Support
Veronica
Powell
Contact this candidate