Restaurant Operations Specialist
Resume:
Kimberly Frazer
Lawrenceville, GA *****
****************@*****.***
Summary
Professional with winning attitude and desire to deliver exceptional working experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Skills
Customer service
Supplies monitoring and restocking
Sales Experience
Strong work ethic
Effective communication
Upselling strategies
Flexibility and adaptability
Food safety
Multitasking Abilities
Critical thinking
Problem-solving
Cleaning and sanitizing
Experience
February 2018 - May 2019
Hardwaresuppliers - Kingston, Jamaica
Warehouse Worker
Packaged items carefully using protective materials like bubble wrap or foam sheets.
Provided assistance in loading and unloading containers from ships and trains.
Transported goods to designated areas within the warehouse facility.
Maintained a clean work area by sweeping, mopping, dusting shelves.
Maintained stock levels in accordance with company policies.
Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
Assisted in packaging and labeling of products for shipment.
Used scanners to track parcel information, condition or receipt.
Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
Maintained accurate inventory records using computerized tracking systems.
Organized warehouse space for efficient storage of products.
January 2023 - January 2024
Caribbean Restaurant - Lithonia, Georgia
Restaurant Manager
Performed regular maintenance checks on equipment to ensure proper functioning.
Maintained detailed records of sales transactions and daily shift reports.
Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Supervised and trained staff in customer service, food handling, and safety protocols.
Analyzed financial statements to identify areas of improvement or cost savings opportunities.
Developed strategies for improved operational efficiency and customer satisfaction.
Maintained safe working and guest environment to reduce risk of injury and accidents.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Promoted safe working conditions by monitoring safety procedures and equipment.
January 2024 - Current
Wendys Restaurant - Lawrenceville, Georgia
Crew Member
Performed cashier duties such as taking orders, collecting payments and providing change.
Maintained organized storage areas for food products, beverages and restaurant supplies.
Restocked kitchen supplies including food products and utensils.
Educated customers on menu items, product ingredients and nutritional values.
Provided excellent customer service to maintain a positive atmosphere for guests.
Processed takeout orders quickly to ensure timely delivery of meals.
Greeted customers upon arrival, provided menus and answered questions regarding menu items.
Maintained an organized work area to ensure efficient operations.
Prepared quality products while maintaining portion control and presentation within service goal times.
Stocked shelves and cases with new or transferred items.
Education and Training
July 2022
James Madison University Atlanta, GA
High School Diploma
3.5 GPA
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