Operations Manager Security & Government Contracts
Resume:
ALEJANDRO VELIZ
Miami, Florida
**********@*****.***
Professional Experience:
Delta Five Security Services 2/2019- Present
***** ** ***** ***- ***** 211 Miami, Fl
Operations Manager- Government Division
-Responsible for the daily operations of Government Contracts within Miami-Dade County
-Interviewing, placement of officers according to contract requirements, Training
-Scheduling, payroll within a timely matter
-Heavy client contact, problem solver
-Managed Supervisors and Security Professional
United American Security Services 2/2017- 3/2019
2001 Palm Beach Lakes Blvd. West Palm Beach, FL
Operations Manager- Human Resource:
- Responsible for Security, Safety, Retail Operations, Hospitality Services, for Dade, Broward, West Palm Beach and Ft. Pierce areas
-Heavy client contact, client retention, problem solver and Sales
-Payroll, billing, proof reading and scheduling of all company accounts/services
-Managed Supervisors, Service Managers and Security Professionals with 8000 weekly hours
-Responsible for hiring, placement and staffing per Client needs and service requested
-Managed Unarmed, Armed officers, Supervisors, office staff and heavy end accounts
-Handling Unemployment claims, appeals, response and reviewing all paperwork
-Handling workers compensation claims, Laison with Insurance carrier and Company policy and procedures, Osha compliance
-Transition, Acquisition, sales and cost guide lines
-Startup of new accounts and implement service programs
-Terminations/disciplinary actions of employees and counseling per Company and State of Florida standards Allied - Universal Security Services
7200 NW 19 Street- Suite 600, Miami, Florida
Operations Managers: 4/2016-2/2017
Responsible for Security Service
- Responsible for Security, Safety, Retail Operations and Private Services, for Dade, Broward and West Palm Beach areas
-Heavy client contact, client retention, problem solver and Sales
-Payroll, billing, proof reading and scheduling of all company accounts/services.
-Managed Supervisors, Service Managers and Security Professionals with 7400 weekly hours
-Responsible for hiring, placement per Client needs and service requested
-Managed Unarmed, Armed officers, Supervisors, office staff and heavy end accounts
-Handling Unemployment claims, appeals, response and reviewing all paperwork
-Handling workers compensation claims, Laison with Insurance carrier and Company policy and procedures
-Transition, Acquisition, sales and cost guide lines
-Startup of new accounts and implement service programs
-Terminations/disciplinary actions of employees and counseling per Company and State of Florida standards Universal Protection Service 12/10/2014 to 4/2016
9250 NW 41 Street #120, Doral, Florida 33178
Operations Manager
- Responsible for Security, Safety, Retail Operations and private services, for Dade, Broward and West Palm Beach areas
-Heavy client contact, client retention, problem solver
-Payroll, billing, proof reading and scheduling of all company accounts/services.
-Managed Supervisors, Service Managers and Security Professionals with 7100 weekly hours
-Responsible for hiring and placement as per Client needs and Universal standards
-Managed Unarmed, Armed officers, Supervisors and heavy end accounts
-Handling Unemployment claims, appeals and reviewing all paperwork
-Handling workers compensation claims, Company policy and procedures
-Transition, sales and cost guide lines
-Startup of new accounts
-Terminations/disciplinary of employees actions and counseling as per Company and State of Florida standards Allegiance Security Group 1/14/13 to 12/10/2014
1220 NW 78 Ave Miami, Florida
Operation Manager/ Human Resource
- Responsible for Security/ Safety operations in Dade and Broward
- Client contact, Client Retention, problem solver, Employee scheduling and staffing
- Payroll, Billing for all client/employees, invoice, sales and proof reading
- Managed Human Resource department, overall
- Employee issues, Hiring, Staffing and termination process
- Unemployment claims, appeals, I-9, benefits and policy/procedures
- Acquisition, Transition, cost guide lines, worker comp. claims/appeals
- State of Florida licensing for employees, updates, claims, paperwork The Cargo Security Company 7/2011 to 10/2012
1950 NW 66 Ave- Suite 228, Bldg 708 Miami, Florida 33126 AIRPORT SECURITY MANAGER
- Manage all Cargo Security operations for Centurion, Sky Lease, Tab and Southern Air
- Implement Customer Service, Response Training Programs and Security Survey
- Responsible for Payroll, Billing, Equipment Cost and proof reading
- Responsible for Client Retention, Response, Sales and service
- Handle H.R matters on procedures, policies and terminations
- Managed over 100 employees and 4 Supervisors on a 24/7 operation
- Problem Solver in a timely matter
- Implement Training, orientation Sessions on procedures and policy
- Establish Cost Guidelines/ Budgets for locations and cost
- Handle all ID procedures, documentation and training
- Programs under TSA, CBP and MDAD Airport Clearance for Cargo /Terminal training
- Responsible for Training of New and Current employees, hiring, staffing
- Oversee Hi-Val Cargo procedures, Dangerous Goods and Damaged Cargo on a daily basis at All locations
- Responsible for Annual Audits to included I-9 and W-2
- Responsible for employee current, re-current training programs and documentation
- Handling of Unemployment and Workers-Comp claims/reporting
- Handle employees update on all licensing by State of Florida and TSA Miami Airport Paramount Security 6/2010 to 1/2011
7200 NW 19 Street
Miami, Florida
OPERATION MANAGER
- Managed all security operations for Dade/Broward counties
- Handle payroll, staffing and training of employees New and Current
- Problem Solver in a timely matter
- Client retention and client Response
- Establish Cost/Budget guide lines
- Oversee H.R Procedures, policies and recruitment
- Responsible for new site start up
- Handling of Workers-Comp and Unemployment issues
- Managed over 4600 hours weekly and Supervisor staff SUMMARY OF QUALIFICATIONS:
- Bilingual: English and Spanish
- Over 20 years’ experience in Security, Safety, Loss Prevention and Airline Cargo Management
- Human Resource and Training
- A record of consistent accomplishments in operation and personnel management
- Excellent analytical, interpersonal skills
- Licensed MB by the State of Florida
- Strong Personnel, Customer Service and Management Background
- Valiant, Win Team Labor Management Software and HRPQ
- Granted TSA, CBP and MDAD clearance at Miami Airport Cargo/Terminal
- Knowledge and training of Hi-Val, Dangerous Goods and Damaged Cargo REFERENCES PROVIDED AT REQUEST
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