Office Support & Customer Service Specialist

Crystal L. Dove

**** ****** ****** **. *******, GA 30662

Phone: 706/988-2972

E-mail: ***************@*****.***

OBJECTIVE

To seek employment with a reputable company that will be able to provide opportunities for growth.

SUMMARY OF QUALIFICATIONS

Due to past job experiences, I have acquired many great attributes, such as multitasking, customer service and professional office computer skills. Also strive to be a quick learner and take an initiative to learn new things to better improve job efficiency. I would be a strong asset to any company due to my learned on the job skills and a strong work ethic. EMPLOYMENT HISTORY

Office Support Receptionist / Tri-State Distributors 2024-2026 Answered telephones to give information to callers, take messages, or transfer calls. Greeted visitors while maintaining a professional demeanor at all times. Developed organizational and time management skills to efficiently manage multiple tasks simultaneously. Performed general administrative duties including photocopying, scanning, mailing of documents, retrieving mail from post office and made daily bank deposits. Processed invoices utilizing accounting software applications such as Epicor Prophet 21 (P21) a cloud-based ERP system designed specifically for the ECM. Created detailed spreadsheets using Excel to process invoices and different projects for upper management. Conducted research and compiled data for reports. Optimized workflow to ensure timely, accurate output in order to meet all deadlines.

Receptionist / State Farm 2023-2024

Performed non-licensed customer service by answering incoming calls, posting over the phone payments, greeting customers and posting payments when a customer came into the office as well.

PSE Sales Services Distribution Clerk / USPS 2021- 2023 Performed a variety of sales and customer services at a retail window such as maintaining sufficient inventory of and selling stamps, stamped paper. Accepted and delivered packages and accountable mail; issued and cashed foreign and domestic postal money orders; accepting and responding to customer claims and inquiries and providing information to the public regarding postal regulations. Provided sales and customer service support by greeting customers and explaining store layout; determining special interests and referring to sales and promotional programs; helps in product selection. Provided product and service information to customers, including informing customers regarding special offers; suggestive selling related merchandise; promoting products based on customer needs. Maintained lobby by refreshing shipping supplies. Checked and set post office postage meters. Rented post office boxes, received rental payments, conducted reference checks, and completed related forms. Did the billing for post office boxes by printing invoices and providing a second notice monthly. Distributed mail as required. Dispatched outgoing mail. Handled all back-office duties such as closing and opening of the Bowersville and Canon Offices. Made deposits as necessary, cleared units of start of day reports and end of day reports. Correctional Detail Officer / Whitworth Women’s Facility 2015- 2021 Oversaw an outside work detail for offenders. Supervised & taught offenders in the use of outdoor maintenance equipment. Ensured the safety of the public and offenders. Performed all duties to follow OSHA and environmental safety standards. Kept accountability paperwork up to date.

Receptionist / Rocky Ridge Conversions 2014- 2015

Handled all incoming calls and directed to the appropriate department. Greeted all visitors and incoming delivery or outgoing drivers with information as needed. Handled all filing of invoices, bill of ladings, commission payouts and credits/releases from dealers. Made out timecards for all employees. Handled data entry for payouts to TP transport drivers for the mileage each week. Processed invoices made addendum stickers and bill of ladings of all outgoing trucks to dealerships. Keep a log of outgoing trucks. Faxed all invoices to dealerships for conversion packages. Assisted office manager with entering new trucks into our software system QuickBase. Added in new orders for conversions into QuickBase. Checked new orders for accuracy and as new trucks were processed checked in the spare keys to go out with paperwork for the shipping department that I processed. Verified all for accuracy.

Ecommerce Chat Representative / Windstream Communications 2013- 2014 Call center customer service via the Windstream website chat. Handled multiple chat sessions while processing orders. Transferred as needed to repair and internet support for repair and technical issues. Provided “ first call resolution ” for consumers contacting customer service via chat in the call center. Also provided timely and accurate customer service while transitioning into sales. Assisted the Ecomm order team with contacting customers by email and phone regarding order status and informing customers if any additional information may be needed in order to process services requests. Added additional information and processed order. Once completed then closed the order. Received multiple awards for the quality of my chats, volume of chats handled and completing extra tasks that were career oriented to the industry.

Consumer Experience Specialist / Windstream Communications 2012-2013 Call center customer service. Provided first call resolution for consumers calling in to the center. Provided customer service while transitioning calls into sales. Office Assistant & Front End Clerk / Goldcraft Jewelers 2010-2012 Customer service, answered phones, placed customer and inventory orders. I also opened the store as needed. I performed personal assistant type duties as well as customer service related tasks.

File Clerk / McCann Aerospace 2009-2009

Duties here were to file all pertinent paperwork and purchase orders. I also assisted the VP of Finance with any miscellaneous duties and data entry. I also assisted the shipping clerk with the data entry of shipping data and made copies of all shipping documents for her daily shipments. I also assisted the accounts payable department with the sorting of the payroll checks and filing of all confidential employee files. Communications Operator / Georgia Neurological Surgery 2007-2008 Duties here were to answer multiple-line switchboards and direct patient’s calls to the appropriate department. Took messages for the doctors and nurses, paged them as appropriate or needed. Answered questions and informed patients of the protocols of each department. Made new patient charts and mailed out new patient paperwork. Receptionist/Data Entry / Total Logistic Control 2004-2007 Main duties were to handle all incoming calls on switchboard, greet/assist visitors and vendors, received incoming mail and UPS packages, maintained company copiers with supplies and maintenance, maintained and ordered office supplies for every department, provided back-up support for the accounting department which included Accounts Payable and Production Execution, also assisted all other departments with data entry or special projects, making copies, filing and other miscellaneous tasks upon request. Posted company memos, placed announcements onto PowerPoint kiosks and all bulletin boards in the facility in a timely manner. Assisted the HR department with contacting potential candidates for interviews and setting up appointments. Trained in the receiving department as the receiving clerk to assist as needed. This included checking incoming trucks with product delivery and data entry of products that were delivered.

Administrative Assistant / Barrett Properties 2004-2004 Responsibilities were to answer the phone, assist the controller with various duties that included file audits, collection efforts of past due rent, executing reports, bank recollections and any other general office duties. I contributed to the company with an eagerness to be a team player and also worked effectively alone. This was a temporary position through Spherion Staffing in Athens.

Accounting Clerk / Coventry Electrical Supplies 2001-2003 Responsibilities were to answer the phone, enter receivers into the inventory database, and approve invoices for payment. I oversaw three branches and would contact them if discrepancies occurred on paperwork. Mailed invoices, contacted manufacturers if billing errors were found and other general office duties. Due to my ability to multitask the above listed responsibilities I was able to contribute to the efficiency of the accounting functions that resulted in more profit and less overhead for the stores. EDUCATION

Franklin County High School 1995-1999

Athens Technical College 2007-2008

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