Administrative Specialist with 10+ Years of Experience
Resume:
TANIA M FRANCO DELGADO
West Palm Beach, FL ****
******.**@*****.***
Motivated and detail oriented administrative professional with over 10 years of experience in office management, customer service, finance, scheduling, insurance verification, billing, and operations. Recognized for strong organizational skills, excellent communication, and the ability to manage multiple responsibilities while maintaining accuracy and professionalism. Fully bilingual in English and Spanish. Authorized to work in the U.S. for any employer.
WORK EXPERIENCE
Junior Smiles Pediatric Dentistry
Junior Smiles Pediatric Dentistry – Royal Palm Beach, FL June 2024 - Present
Manage daily appointment scheduling, confirmations and follow-ups. Greet and check in patients, ensuring a welcoming and safe environment for children. Perform dental insurance verification, eligibility checks and update fee schedule. Submit claims with accurate dental codes; process insurance and patient payments. Create treatment plans and present them to parents with clarity and professionalism. To maintain consistent communication with families to support a positive patient experience.
Accounts Receivables and Administrative Assistant
Ocean Breeze – Palm Beach Gardens, FL
December 2022 - Present
Create purchase orders, keep track of parts orders, returns and credits. Review work orders, convert them to invoices, and manage payment collection. Handle bookkeeping tasks and schedule service appointments. Maintain business documents and personal records for ownership.
Office Administrator
MFS Auto Finance – West Palm Beach
July 2019 - Present
Greeting customers, Responsible of Collecting payments, keeping accounts up to date, processing repossessions when required, Processing payments, Keeping permits and licenses up to date. To create reports for accountant. Keep track of inventory and supervise office clerk. In charge of keeping informed CEO who is located internationally. General Manager and Business Development / Senior Estimator Maisons Granite, LLC - Riviera Beach, FL
November 2016 to July 2019
In charge of supervising both Office and Manufacturing Plant. Reading blueprints, layout and identifying specifications per trade. Calculating square feet and estimating projects. Managing office, accounting, QuickBooks, in charge of paying bills, prioritizing, invoicing, and collecting payments. Running payroll and writing checks. Booking and scheduling according to window framed timing for each project. Making sure every stage from quote to installation is as scheduled. Supervising receiving of slabs, cutting and fabrication. Follow- up with customer and solving any situation. Time management skills and being able to identify who and when to send when a repair was needed. Visiting customers and promoting business to maintain relationships with contractors, designers and vendors. Negotiating prices and closing contracts. Office Manager and Administrative Assistant
ADR Appliance Service, LLC - Greenacres, FL
July 2015 to October 2017
Customer service, follow-up, Managing multi line phone system, verifying technicians availability by dates and routes locations, dispatching, booking, creating routes, creating customer in database with appliances details. Identifying part number by model number, placing order,updating status in system, stock in warehouse and inventory. Submitting claims to companies with rates, service provided and type of service contract/warranty. Running payroll through QuickBooks Online. Direct communication and hand on hand working with company accountant, insurance agent and prime contractor companies we served clients for. Filling out checks for payroll and expenses. Pre-K Teacher Assistant
Colegio Mi Reino Infantil - San Juan, PR
July 2011 to October 2011
Adapting classroom activities, assignments and/or materials for the purpose of supporting and reinforcing classroom goals and objectives; Administrating classroom assignments for the purpose of supporting teaching in the instructional process; Assisting students individually or in small groups, with lessons assignments to reinforce learning concepts and supporting them in reaching academic goals and grade level standards; Monitoring an individual or a group of students in a variety of settings and providing a safe and positive learning environment; To perform general clerical tasks helping the teacher to get instructional materials ready; Reports observations and incidents relating to specific students and communicating this information to the appropriate personnel.
Child Development Teacher
Colegio Mi Reino Infantil - San Juan, PR
September 2009 to July 2011
Planning and preparing courses and lessons according to development standards and teaching according to their individual needs. Assessing, recording and reporting on development, progress and attainment of each pupil; Communicating with the parents and maintaining an open, friendly and cooperative relationship with each family; Tends to children's personal hygiene needs, remaining especially attentive to them during routines such as diaper changing, feeding, and changing soiled or wet clothes; Respects infants' curiosity about each other; ensures that children treat each other gently; Organizes each day's activities to provide children with a variety of experiences and opportunities that allow them to develop curiosity, initiative, problem-solving skills, and creativity. Conducts developmental screenings and ongoing assessments to determine motor, language, social, cognitive perceptual and emotional skill. EDUCATION
Associate in Spanish Education
Metropolitan Campus
August 2004 to May 2006
SKILLS
•Typing 55 w.p.m.; Open Dental, Vyne, Modento, Picture Manager, IPS, Moraware, Quickbooks, Service Power, Appointment Manager. People Oriented, responsible, excellent grammar, writing and speech, architectural plans reading, using scale ruler, work under pressure, Fully Bilingual. English and Spanish, both fluently.
ADDITIONAL INFORMATION
Siente y Vive: San Juan, PR - Basic and Advance Transformational workshop Lideres Miami: Basic, Advanced and Leadership Transformational workshop 40Hr RBT Training
Bonded Florida Notary Public
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