Data Entry Clerk - Remote Administrative Expert with AI Proficiency

SUSAN MANDELL Las Vegas NV **********@*****.***

https://www.linkedin.com/in/susan-kanevsky-mandell/

PROFESSIONAL SUMMARY

A dynamic and results-oriented professional with years of comprehensive experience spanning executive assistance, office management, sales operations, and financial administration. Proven expertise supporting teams managing multimillion-dollar revenue streams, coordinating complex projects, and driving process improvements. An adept leader and problem-solver skilled in supporting C-level executives and managing all aspects of a professional business environment while embracing Artificial Intelligence (AI) tools to streamline workflows and enhance productivity.

AREAS OF EXPERTISE

Executive & Sales Support

Office & Facilities Management

Financial Administration

Sales Operations & Reporting Process Design & Improvement Billing Invoice Management

Project & Event Coordination

Human Resources Support

Budget & Expense Control

Technical Skills

Billing & ERP Systems: SAP (OpenText – Vendor Invoice Management) Ariba, Coupa, Orion, Salesforce CRM

Productivity Tools: Microsoft Office Suite, AI-Powered Assistants, Database Reporting

PROFESSIONAL EXPERIENCE

KPMG

ASK Executive Administrative Assistant (transaction-based support) Dec 2021 – Oct 31 2025

x Engagement lifecycle support from initial setup, and risk management coordination to billing and uploading Tax documents to Orion repository.

x Client billing analysis and invoicing through internal and external platforms.

x Comprehensive administrative support including travel, calendar management, and expense reconciliation.

x Document services including editing, formatting, and preparing and finalizing engagement letters, reports

(WIP, Engagement Summary, Receivables, etc.), and other key documents.

Rutgers University Behavioral Healthcare (RUBHC)

Secretary I Feb 2018 – Jul 2021

x Served as the primary administrative point of contact for the department, managing patient scheduling, greeting patients and visitors, and acting as a liaison between university departments.

x Provided key secretarial and meeting support, including coordinating arrangements, preparing and distributing minutes, and maintaining all necessary departmental records and filing systems.

Hewlett Packard Enterprise / HP

Executive Assistant / Sales Operations / Office Manager Apr 2003 – Oct 2017*

x Provided high-level executive support to the Director of US Channel Sales and other nationwide management teams, including direct involvement in confidential HR processes like performance reviews, salary changes, and stock option administration.

x Directed all daily business center operations as Office Manager, serving as the facility and landlord liaison, managing equipment procurement, and reconciling all facility expenses against the budget.

x Acted as a Core Team member for departmental process improvement and served as the lead for resolving local application issues and coordinating training events and special projects.

Compaq Computer Corporation

Sales Operations & Billing Coordinator Jan 1997 – Apr 2003* x Managed daily sales operations for 50+ reseller companies representing a $35M annual revenue stream, including auditing commission statements and producing sales performance reports.

x Played a key role as a Core Team member in the planning, integration, and testing of two major billing systems, including developing and conducting the subsequent training program for field administrators.

TANDEM Computers, Inc.

Billing Coordinator / Sr. Administrator Dec 1989 – Dec 1996*

x Oversaw all billing and financial administration for a customer portfolio with a $16M annual revenue base, serving as the National Account Billing Coordinator for key clients like NationsBank and FedEx. x Drove process innovation by designing a new application to verify billing against the shipment database and developing foundational billing, audit, and expense reporting processes.

*Service Date: Dec 18 1989; started with Tandem Computers; Tandem was acquired by Compaq; Compaq by Hewlett Packard

Previous experience from 1980-1989 includes roles at Prime Computer Inc. and General Office Supply Company

References available upon request

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