Administrative Data Entry Professional with Healthcare Background
Resume:
Cheryl Vance
Los Angeles, CA *****
*********@*****.***
Professional Summary
Dedicated data entry operator with over 17 years of experience working in the health care industry. I have accurate, fast keying skills and sound knowledge of computer applications. Proven ability to collect and manage information efficiently and accurately. Excellent written and verbal communication skills and a strong desire to work hard and perform well.
Work Experience
Service Coordinator
NuMotion-Albuquerque, NM
October 2022 to August 2024
Answered incoming phone calls from clients wanting updates on their service order requests, started new service order requests.
Administrative Assistant
Integrity Insurance-Albuquerque, NM
January 2022 to May 2022 & September 2020 to May 2021
Assisted agents with scheduling clients to go over health insurance benefits for the upcoming year. Assisted CPA during tax season with scheduling appointments with clients as well as discussing client's tax returns when they were done and ready to be filed and picked up.
Unemployed
Albuquerque, NM
June 2021 to January 2022
Unemployed looking for work.
Personal Caregiver
Heritage Home Healthcare-Albuquerque, NM
September 2015 to November 2020
• Duties included administering medications, moving bedridden patients, monitoring health condition, transporting to doctor’s appointments, preparing food and helping with grooming and personal care for my mom.
Customer Service Associate
Delta Dental of NM-Albuquerque, NM
February 2020 to June 2020
•Worked with several different programs enrolling and terminating individuals on dental plans
•Maintained up-to-date knowledge of customer accounts through use of Benefit
Manager Toolkit
•Provided assistance to clients and insurance brokers/agents
Customer Service Associate
Presbyterian Health Plan-Albuquerque, NM
November 2019 to February 2020
•Assisted customers with a warm and professional attitude, assisted customers with questions regarding their health insurance
•Handled emails, inbound calls, and outbound calls, performed data entry for customer information
•Oversaw billing issues and order inquiries using Facets and Health Rules Payer(HRP)
Enrollment Specialist
Presbyterian Health Plan-Albuquerque, NM
August 2018 to March 2019
•Facilitated the enrollment inbox and walked clients through individual employee plans based on company offerings
•Managed the Health X Portal (online enrollment system)
Medical Transcriptionist
X-Ray Associates of NM-Albuquerque, NM
March 2009 to July 2012
•Transcribed dictation for a variety of medical reports, such as patient histories, physical examinations, emergency room visits, operations, chart reviews, consultation, or discharge summaries
•Reviewed and edited transcribed reports or dictated material for spelling, grammar, clarity, consistency, and proper medical terminology
•Contributed 3,000 transcribed reports a month
Medical Transcriptionist
Radiology Associates of Albuquerque-Albuquerque, NM
November 2002 to February 2009
•Transcribed reports using either shorthand or a stenotype machine, or using headsets and transcribing machines; then convert dictated materials or rough notes to written form
•Distinguished between homonyms and recognize inconsistencies and mistakes in medical terms, referring to dictionaries, drug references, and other sources on anatomy, physiology, and medicine
Education
Criminology
AA ITT Technical Institute
May 2014 to May 2014
Certificate Medical Billing & Coding
Skills
•Customer service
•Microsoft Office
•Organizational skills
•Typing
•Data Entry
•Answering Phones
•General office skills
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