Client Services & Logistics Coordinator

Toyla Mitchell

Antioch, CA • *************@*****.*** • (510) 472 - 6149

Motivated and customerfocused professional with a strong track record of delivering excellent service. Highly coachable, quick to learn new skills, and committed to contributing to a positive team experience.

Professional Experience

Client Services Coordinator Oakland, CA

GSC Logistics Jan 2022 – December 2025

●Coordinate and oversee daily logistics and administrative operations, ensuring accurate order processing and on-time deliveries for key client accounts.

●Act as a liaison between clients, carriers, and internal teams to manage schedules, resolve shipment issues, and maintain clear communication throughout the logistics cycle.

●Maintain and update customer and shipment records in CRM and logistics management systems, improving data accuracy and workflow visibility.

●Support contract administration, rate updates, and onboarding documentation to ensure compliance with company policies and customer requirements.

●Generate and analyze reports on shipping performance, service metrics, and client trends to support data-driven operational improvements.

●Implement workflow enhancements that reduced order processing time by 20% and increased client satisfaction scores.

●Collaborate with sales and operations departments to forecast demand, track order volumes, and optimize resource allocation.

●Provide administrative support including scheduling, documentation, and communication of project milestones to senior management.

●equipment replacements.

Administrative Assistant Remote World Pac Jan 2017 – Dec 2021

Supported Sales and IT management teams with executive-level administrative functions, including scheduling, documentation, and correspondence.

Managed customer orders, coordinated shipments, and ensured accurate billing, while maintaining strict attention to detail.

Served as liaison across departments to enhance communication, streamline operations, and resolve operational issues promptly.

Conducted data analysis and generated reports to support business planning, forecasting, and executive decision-making.

Maintained confidential files, records, and databases, ensuring compliance and data integrity.

Developed and implemented process improvements that reduced order entry errors by 15% and improved internal response times.

Assisted with project coordination and cross-functional initiatives, ensuring timely completion and alignment with management objectives

Patient Care Coordinator San Francisco CA

Spring Fertility Jan 2015- Jan 2017

Schedule and coordinate medical appointments, follow-ups, and procedures.

Ensure accurate documentation of patient information in medical records.

Communicate treatment plans and care instructions clearly to patients.

Assist with insurance verification, billing inquiries, and pre-authorizations.

Monitor patient progress and follow up on care plans.

Facilitate referrals to specialists or additional services as needed.

Support patients in navigating healthcare systems and resources.

Skills

• CRM Systems: Salesforce, OpenDoc, Blume, IDCS

• Microsoft Office Suite (Excel, Word, PowerPoint)

• Google Workspace (Docs, Sheets, Slides)

• Data Analytics & Reporting Tools

• Project Management Software (AS400, Monday.com)

Education

H.S Diploma (2002)

A.A Communications (2005) Merritt College

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