Office Manager - Negotiation, Compliance, & Operations Expert

Summary

Skills

Experience

Education and Training

Languages

Iris Lozoya

Riverside, CA 92503 951-***-****

****.***********@*****.***

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At WG TRANSPORT LLC, I excelled as an Office Manager, leveraging my expertise in contract negotiation and effective communication to secure favorable vendor terms and enhance client relations. My leadership significantly improved driver performance and compliance, demonstrating a keen ability to solve problems and manage resources efficiently. Contract negotiation

Employee training

Payroll administration

Regulatory compliance

Customer service

Supply chain management

Problem solving

Safety training

Effective communication

Route planning

Updating logs

Attention to detail

Dispatching procedures

Incident reporting

Multitasking and organization

Driver communication

Coordinating urgent deliveries

Tracking systems

Data entry

Office Manager, 08/2014 10/2022

WG TRANSPORT LLC Riverside, CA

Negotiated contracts with vendors, securing favorable terms and cost savings. Trained drivers in company policies, daily task execution and safety. Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement. Resolved customer inquiries in a timely manner while maintaining positive relationships with clients. Negotiated contracts with brokers to secure favorable terms and pricing. Maintained filing system for records, correspondence and other documents. Reviewed files and records to obtain information and respond to requests. Processed payroll accurately ensuring all employees were paid on time. Ensured compliance with applicable laws regarding DOT requirements. Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.

Ordered supplies and equipment to maintain adequate inventory levels. Monitored payments due from clients and promptly contacted clients with past due payments. Handled scheduling and managed timely and effective allocation of resources and calendars. Scheduled and coordinated pickups and deliveries to the warehouse. Answered phone calls, responded to emails, routed mail and coordinated courier services. 06/1997 Brawley Union High School Brawley, CA

High School Diploma

English:

Native/ Bilingual

Spanish:

Native/ Bilingual

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