Data Entry Specialist with Call Center Experience

Cynthia Rosario

Florida or NJ 862-***-**** *******.*******@*******.***

Searching for a Data Entry Role

Debel Food Products LLC – Newark, NJ

**/****-**/****

Data Enrry- Bulk Order Processor

●Heavy processing of incoming e-mail orders sent from merchants with deadlines.

●Printing daily e-mail orders

●Utilizing PowerPoint for accuracy

●Pricing and confirming all entered back to customers on a timely basis

●Uploading signed bill of ladings into Doc Link on a timely basis

David Yurman (Jewelry) – Lyndhurst, NJ (Seasonal)

09/2023-11/2024

Data Entry In A Call Center

●Utilizing salesforce to record all transactions including customer correspondence, various dashboards, answering incoming calls via ACD call center system

●Managed high call volume while maintaining a courteous and professional demeanor.

●Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.

●Enhanced customer satisfaction by resolving issues promptly and professionally.

●Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

●Collaborated with team members to create effective strategies for improving overall customer experience.

Magnetic Ticketing and Label Inc. – Belleville, NJ

04/2023-06/2023

Data Entry & Billing Clerk

●Compile a daily list of pallets for pick-up by Freight company

●Exposure to E-commerce

●Enter orders received from United Airlines, and Southwest Airlines requesting bulk shipments of baggage tags, and all boarding supplies

●Invoice all fulfilled shipments

●Maintain the database as to inventory

●Complete sort and file all paperwork received neatly and concisely

●Other office related duties

Paris Gourmet – Moonachie, NJ

03/22-04/22

Food Order Processing Role

●Data Entry including numerical entry of up to 70 orders per day, scanning completed sales orders into system

●Changing file names via data entry

Call Center - Technical Support Resolution, 06/2018 - 01/2019

Optimum – Newark, NJ

●Received up to 60-80 inbound calls from customers regarding cable, telephone, and internet issues in a call center per shift

●Engaged end-users and answered questions via email, phone, live chat, and in forums

●Demonstrated professionalism and courtesy with customers while working to resolve complaints

●Resolved issues with systems, opened tickets via remedy ticketing system, researched other areas as per customer requests, or possible payments they wanted to make

●Promoted when applicable, new services, including promotions

State of New Jersey (D.C.A.) – Newark, NJ

01/2012-06/2018

Data Cleanup / Mailing Associate

●Scrubbing data, making changes, entering and updating from database to excel spreadsheet

●Reviewed each case via verification, updated to current status, as per instructed, managed file system so management could refer to when needed

●Opened department mail, time-stamped and reviewed critical information, and document sort

●Scanned paperwork, or applications upon client request

●Sent out mailings via hand for distribution to clients regarding program updates and or changes

Tier I & Trouble Ticket Resolution (Data Entry)

11/2000 - 01/2012

AT&T Local Services – Dayton, NJ

●Handle inbound calls from customers in a call center, and end-users to troubleshoot, and open trouble tickets

●Effective communication skills utilized during course of calls

●De-escalation strategist

●Arrange for technicians to go to premises, and repair issues with down telephone lines

●Work closely with the vendors on-site to repair and troubleshoot together

●Handle Vendor meets as per customer request

●Update trouble tickets, and log entries, and have tickets closed out within a 24–48-hour turnaround period

●Demonstrate extensive knowledge of equipment issues, and walk customers through steps over the phone

Education

Bookkeeping Certification: 06/1999

College Of Staten Island - Staten Island, NY

High School Diploma:

The American School - Chicago, IL

Skills

Data Entry with screen toggling

Sales Force (Software)

SharePoint

Proprietary Systems

Microsoft Office

Excel

PowerPoint

Sage (Order Entry Software)

Multi-Screen/Laptop use

Data entry proficiency

Document verification

Cross-cultural communication

Salesforce

EDI

Netscape navigator

Data monitoring

Warehouse Experience (Pitney Bowes)

Information gathering

Data inputting

Data validation

Complex Problem-solving

Data migration

Government regulations

Personal Information

Working independently as a graphic designer. Personal time includes Arts and Crafts, Volunteer work and Working with less privileged mentally challenged individuals.

Undergoing medical tests for personal reasons which is why there is a gap in employment.

References

Furnished upon request

Contact this candidate