Data Entry Specialist with 20+ Years Operations Experience

Troy Jackson

McKinney, TX

972-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Operations professional with 20+ years of experience supporting high-volume corporate environments across marketing, e-commerce, and production. Expertise in workflow coordination, operational reporting, logistics, and cross-functional collaboration. Proven ability to manage complex processes, improve efficiency, maintain compliance, and support leadership in fast-paced settings. CORE SKILLS

Operations Management

Workflow Coordination

Cross-Functional Collaboration

Production Scheduling

Inventory & Sample Tracking

Operational Reporting (Excel)

Logistics Coordination

Process Improvement

Compliance & Quality Control

Project Support

Vendor Coordination

Microsoft Office (Excel, Word, Outlook)

PROFESSIONAL EXPERIENCE

JCPenney Corporate — Plano, TX

Marketing Sr. Specialist Lead

January 2015 – January 2026 (Role impacted by company restructuring)

Served as operational liaison between Marketing, E-commerce, Studio, Merchandising, and external vendors, supporting end-to-end workflow execution

Managed operational requests from intake through completion, ensuring timelines, accuracy, and business requirements were met

Coordinated studio production schedules and resource allocation for high-volume e-commerce photography

Produced tracking reports in Excel to monitor workflow status, inventory accuracy, and production readiness for leadership

Oversaw intake, tracking, and distribution of product samples from domestic and international suppliers

Identified process gaps and implemented workflow improvements that increased efficiency and reduced delays

Acted as subject matter expert for operational processes, supporting teams with documentation, guidance, and issue resolution

Coordinated courier logistics to ensure timely and secure transfer of assets between facilities

Partnered with merchant teams on donation and compliance initiatives for out-of-season inventory Photo Studio Internet Specialist

January 2011 – January 2015

Supported e-commerce operations by coordinating photography workflows and production schedules

Managed product data input, validation, and quality control to ensure accurate online merchandising

Tracked sample movement between departments to maintain operational visibility

Provided operational reporting and issue resolution support to leadership Sample Room Supervisor

January 2005 – January 2011

Supervised daily sample room operations, including receipt, tracking, and distribution of product samples

Managed shipping operations to multiple studios, ensuring accuracy and on-time delivery

Served as primary contact for Buying divisions, providing status updates and resolving discrepancies

Maintained process documentation to support consistency and efficiency Sample Clerk

May 2000 – January 2005

Processed and tracked incoming samples to maintain accurate inventory records

Coordinated sample distribution based on marketing and e-commerce needs

Ensured timely return and reconciliation of samples post-production Stock Clerk

January 1999 – May 2000

Managed post-production logistics, inspecting and redistributing returned samples

Ensured product accuracy and condition compliance prior to merchant returns ADDITIONAL EXPERIENCE

Warehouse Lead — Service Merchandise Department Stores (1996–1999) Package Handler — UPS (1998–1999)

TECHNOLOGY & TOOLS

Microsoft Excel, Word, Outlook

Microsoft Teams, Zoom, Skype

ShotFlow, Workhorse

Internet Research & Reporting Tools

ACHIEVEMENTS

Chairman’s Coin Recipient — JCPenney (2017)

Associate of the Quarter — JCPenney (2005, 2015)

Contact this candidate