Customer Support Specialist Remote Expert

J E N N I F E R C L E M O N S

*********@*****.*** 415-***-**** 2173 5th Street, Livermore 94550 Dear Hiring Team at Support LLC,

I’m excited to apply for the Customer Support Agent (Remote) position. With a career rooted in customer care and a passion for creating positive experiences, I’m confident in my ability to bring value to your team and your customers. Throughout my career, I’ve honed my skills in problem-solving, communication, and building meaningful connections with clients. Whether managing customer engagement projects at Old Navy Corporate or leading teams at Banana Republic, I’ve consistently prioritized understanding customer needs and delivering tailored solutions. My experience balancing competing priorities, resolving complex issues, and fostering trust has equipped me to handle the fast- paced, dynamic nature of customer support.

As someone who thrives in collaborative environments, I’m eager to contribute to Support LLC’s mission by ensuring every customer interaction is seamless and positive. My ability to empathize, listen actively, and resolve concerns efficiently will help strengthen customer loyalty and satisfaction. I’d love the opportunity to bring my dedication and expertise to your team. Thank you for considering my application

—I look forward to the chance to discuss how I can contribute to Support LLC’s success. Warm regards,

Jennifer Clemons

P R O F E S S I O N A L S U M M A R Y

Dedicated and client-focused professional with extensive experience in delivering exceptional customer service and support, both in-person and remotely. Proven ability to manage inbound customer inquiries, resolve complex issues, and ensure customer satisfaction in fast-paced and time-sensitive environments. Adept at fostering positive relationships with clients, handling complaints with empathy, and providing effective solutions. Strong communicator with a commitment to creating a positive experience for every customer. Skilled in managing multiple priorities, supporting diverse needs, and leveraging technology to deliver seamless remote support. Ready to contribute to Support LLC as a remote Customer Support Agent by utilizing a strong background in customer care, problem-solving, and operational excellence. A R E A S O F E X P E R T I S E

Remote Customer Support

Inbound Call Handling

Effective Communication

Conflict Resolution

Problem Solving

Customer Retention

People Development

Recruitment & Training

Program Planning & Event Coordination

Building Cross-Functional Relationships

P R O F E S S I O N A L E X P E R I E N C E

MOTHER OF TWO CHILDREN UNDER AGE 7

Stay-at-Home Mom, Livermore

2018 - 2024

• Managed household operations, including detailed budgeting and scheduling, demonstrating strong organizational and multitasking skills essential for remote work.

• Supported multiple competing needs, schedules, and priorities, overseeing the needs and tasks of individuals to maintain optimal outcomes.

• Created and coordinated a detailed calendar of events and activities, including academic deadlines, travel, and appointments/meetings, showcasing ability to manage complex logistics.

• Built relationships with healthcare professionals, academic administrators, and program leaders to ensure alignment with all needs, reflecting strong communication and interpersonal skills.

• Navigated complex interpersonal challenges, mediating issues to build vital communication and conflict resolution skills, directly applicable to customer support roles.

PROJECT MANAGER OF CUSTOMER ENGAGEMENT & PRODUCT

Old Navy Corporate Headquarters, San Francisco, California 2015 - 2018

• Administered end-to-end customer experience aspects, including sales, store management, and customer interactions, ensuring high levels of satisfaction and repeat business.

• Led multiple projects using modern communication tools and techniques, demonstrating adaptability to remote and digital environments.

• Optimized customer experience and sales by establishing outstanding sales strategies and tactical plans.

• Recognized business opportunities and created effective solutions by communicating and cooperating with various cross- functional teams.

• Ensured brand cohesion and unity by stimulating company visions with leadership initiatives in collaboration with Senior Vice Presidents and Executive leaders.

• Steered all aspects of product knowledge utilizing innovative and effective delivery methods to form customer-centered programs.

• Involved in implementation, coordination, and management of the Old Navy Field Leadership Conference, including accommodation organization, content creation, staffing, and prepping presenters for 1700 conference attendees. GENERAL MANAGER

Banana Republic, Corte Madera, California Burlingame, California 2009 - 2015

J E N N I F E R C L E M O N S

*********@*****.*** 415-***-**** 2173 5th Street, Livermore 94550

• Led, trained, and recruited a team to manage customer relations, store operations, and compliance, ensuring a seamless customer experience.

• Maintained accurate inventory controls and managed day-to-day operations, demonstrating attention to detail and organizational skills.

• Guided operational processes and spearheaded store walkthroughs with corporate business partners and executives.

• Achieved a historic high customer effort score of 86% in July by delivering exceptional customer service and facility management.

• Devised and deployed robust strategies to enhance gross margins, while surpassing sales quota by 2%. MERCHANDISE PRESENTATION MANAGER

Banana Republic, Sandford, California

2007 - 2009

• Supervised staff and team members in daily operations and procedures, supporting the general manager in store operating processes.

• Performed human resource activities including recruitment and guidance of non-selling team members as well as junior merchandise presentation leaders and visual specialists.

• Designed extraordinary seasonal displays and exhibits, collaborating with teams to enhance customer engagement.

• Negotiated vendor contracts, sourced display materials, and prepared budgets with optimal utilization of business leadership skills.

• Improved store appearance and performance by effectively arranging and sourcing various display pieces.

• Enhanced customer engagement and sales by effective coordination with Customer Experience Management and General Manager in developing thoughtful merchandising and attention-grabbing displays. A D D I T I O N A L E X P E R I E N C E

VISUAL MANAGER

Williams Sonoma, Inc., Burlingame, California

ASSOCIATE STORE MANAGER

Gap, Inc., San Francisco, California

E D U C A T I O N

Bachelor of Science in Psychology Coursework

Butte College, Chico, California

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