Operations Manager - Process Improvement Specialist

MR

MAX-RICHARD RAMEAU

**********@*****.*** 210-***-**** Cibolo, TX 78108

Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations.

USPS San Antonio, TX

Manager of Operations

09/2006 - 12/2024

Developed and implemented operational policies and procedures to ensure efficient business operations.

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Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.

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Collaborated with other managers across the organization to develop strategies that support overall company objectives.

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Investigated customer complaints related to product and service quality or delivery issues.

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Oversaw daily operations, ensuring efficiency and effectiveness across all departments.

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Managed team of 100 employees, conducting performance evaluations and facilitating professional development.

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TESCO/DYNCORP Killeen, Texas

Data Analyst

02/2001 - 06/2006

• Worked effectively in fast-paced environments.

Gained strong leadership skills by managing projects from start to finish.

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• Self-motivated, with a strong sense of personal responsibility. Summary

Experience

Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

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Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.

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Provided professional services and support in a dynamic work environment.

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U.S. Army Active Duty Honolulu,

Hawaii

Signals Intelligence Analyst

04/1996 - 05/2000

Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.

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Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

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• Self-motivated, with a strong sense of personal responsibility.

• Excellent communication skills, both verbal and written.

• Worked well in a team setting, providing support and guidance.

• Worked effectively in fast-paced environments.

UTSA San Antonio, TX

Some College (No Degree) in Business

• Cross-functional coordination

• Logistics Management

• Maintenance Planning

• Business Planning

• Customer Retention

• Incidents management

• Organizational Management

• Data Analysis

• Performance monitoring

• Operations Oversight

Education and Training

Skills

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