Part-Time Customer Service & Administrative Professional
Resume:
Stacy Olsen
***************@*****.***
P.O. Box 1204 Laconia, NH 03247
OBJECTIVE
To utilize and expand upon my education, excellent customer service, and 15 years of experience while making a significant contribution to the success of your organization. QUALIFICATIONS
• Leadership and Team Collaboration • Complex
Reports and Records Management • Critical
Thinking and Conflict Resolution •
Organizational Skills and Time Management •
Office Administration and Financial Systems •
Microsoft Office and Computer Skills • Excellent
Customer Service
EXPERIENCE
Contract Technician United States Post Office, Shrewsbury, MA 2011-2019 • Reviewed, solicited, negotiated, and administered contracts within applicable government guidelines, laws, rulings, and regulations.
• Interpreted, explained, and executed reference materials, records, reports, and relevant lines of work. • Provided excellent front-end customer service and maintained vendor relationships. • Performed invoicing and administrative responsibilities utilizing Microsoft Office and other office applications and equipment.
• Operated and repaired warehouse equipment including forklifts, pallet jacks, and mail machines. • Carefully examined mail for labeling, sorting, postage, damage and corrected as needed. • Prepared, loaded, and unloaded delivery vehicles.
CNA Essy Homecare and Nursing Services, Worcester, MA 2017-2019 • Provided hands-on care to patients at hospitals, nursing homes, and mental health facilities including bathing, hygiene, dressing, skin care, toileting, and feeding.
• Developed nurturing relationships and answered room calls.
• Took, recorded, and reported vitals and fluid intake and output.
• Observed physical, mental, and emotional condition and reported changes or abnormalities. • Prepared and delivered meals, set-up equipment, stocked supplies, and light housekeeping. • Provided proper transportation in/out of bed, on walks, with walkers and wheelchairs, and to/from rooms to other areas as needed.
CNA Notre Dame Long Term Care Center, Worcester, MA 2011-2015 • Provided hands-on care to patients, developed nurturing relationships, and answered room calls. • Took, recorded, and reported vitals and fluid intake and output.
• Observed physical, mental, and emotional condition and reported changes or abnormalities. • Prepared and delivered meals, set-up equipment, stocked supplies, and light housekeeping. • Provided proper transportation in/out of bed, on walks, with walkers and wheelchairs, and to/from rooms to other areas as needed.
Food Service Aide UMASS Amherst, Amherst, MA 2005-2010 • Greeted customers and took food and drink orders to specifications and operated cash registers. • Maintained dining areas including setting tables, clearing and cleaning tables, and area neatness. • Prepared and cooked food according to guidelines.
• Maintained kitchen areas including and washing dishes, cleaning floors, restocking items and trash. EDUCATION
UMASS Amherst 97 credits completed, BA, Biological Sciences American Red Cross Certificate, Certified Nursing Assistant Doherty Memorial High School Diploma GPA 3.4
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