Quality Assurance & Process Improvement Specialist
Resume:
.
.
***********@*****.***
Sparta, TN 38583
Bold Profile
EDUCATION
Associate Degree of Applied
Sciences, Applied Sciences
MedVance Institute,
Cookeville, TN
May 2003
BONNIE CALDWELL
PROFESSIONAL SUMMARY
Detail-oriented and results-driven professional with extensive experience in quality assurance within the manufacturing and medical sectors, recognized for leading quality teams and enforcing rigorous standards. Expertise in data analysis, policy implementation, and process improvement consistently drives successful outcomes in quality control, assurance, and compliance processes. A solid foundation in specialized tasks complements a proven track record of delivering impactful results through targeted initiatives, enhancing operational efficiency while supporting team objectives. Strong problem-solving and project management skills, combined with excellent communication and analytical abilities, ensure seamless operations and consistent outcomes in challenging environments.
SKILLS
Internal and External Auditing
Process Improvement
Experience in ISO certification (7
years)
Deviations - Non-conformance (6
years)
Quality Inspection
Microsoft Word, Excel, and Office (7
years)
Root Cause Analysis
Expert problem solving
Proficient in most EMR systems
Order of draw
Documentation management
Venipuncture Experience
Patient confidentiality
Analytical thinking
.
.
EXPERIENCE
December 2024 - Current
Konnect Resources/Optum - Chart Retrieval Specialist, Tennessee
• Responsible for retrieving medical records (both paper and electronic forms) from various healthcare facilities on behalf of health plans and other clients for retrospective and prospective reviews.
• Keeping track of passwords
• Responding to communications
• Checking schedule
• Punctuality
• Problem-Solving Skills
• Exploring new Electronic Health Record Systems
• Attention to Detail and Accuracy
• Change direction and re-prioritize in response to changing work situations.
• Coordinated resource allocation effectively, optimizing team productivity and project outcomes across departments.
• Followed all company policies and procedures to deliver quality work.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Collaborated with cross-functional teams to deliver projects on time and within budget.
December 2019 - November 2024
Birth Tissue Donor Services of Tennessee Inc - Quality Systems Coordinator, Cookeville, TN
• I have a proficient understanding and knowledge of Qualio QMS systems and iTransplant donor services.
• I help maintain the Quality Management Systems, including but not limited to:
• - Maintaining Quality Manuals, Policies, & Procedures
• - Internal and external Audits
• - Deviations and CAPAs
• - Complaints/SCARS
• - Training and competency
• - Equipment management and monitoring
• - Facilities management and monitoring
• - Record management and retention
• I investigate, review, and follow up with Approved Corrective and Preventive Actions (CAPAs) for deviations and complaints, as well as develop and implement CAPAs resulting from audits.
• I maintain, monitor, review, and complete vendor or supplier qualifications.
• I assist in the validation of new equipment and the recertification of existing equipment as needed
• I track and maintain all employee training to ensure compliance.
• Conducted regular audits to ensure compliance with regulatory standards and internal procedures.
.
.
• Developed and maintained quality assurance protocols for tissue donation processes.
• Implemented corrective actions based on audit findings to improve overall service quality.
• Trained staff on best practices and procedures related to quality management systems.
• Analyzed data trends to identify areas for process improvement within quality operations.
• I have reduced quality issues substantially with quality improvements at all levels and optimized quality control systems with continuous performance monitoring.
• Collaborated with cross-functional teams to enhance operational efficiency in quality systems.
October 2013 - May 2019
HMMI - Hillsman Modular Molding Inc - QA / Safety Coordinator / Internal Auditor
/ Dock Auditor / Special Operations Coordinator, Sparta, TN
• I held many positions at this Company, and I have excelled in each.
• As a QA and Dock Auditor, I have experience with Blueprints, Control Plans, FAIs, Corrective Action procedures, and experience using Calipers, Micrometers, Pin Gauges, Vertex 220 Vision systems, Keyence systems, Drop gauges, and roundness measuring gauges
• As an Auditor, I have experience and knowledge with/of TS 9001, ISO certs, Quality management systems, and the constant improvement of these systems
• As Safety Coordinator, I have experience with OSHA regulations, State regulations, SDS's, and continuous improvements of safety in the company.
• As Spec Operations Coordinator, I use all aspects of my knowledge and capabilities to execute any tasks assigned to me.
March 2007 - April 2014
Dr. Sivalingam Kanagasegar / Rheumatology - Medical Lab Assistant, Cookeville, TN
• Conducted routine laboratory tests and analyses, ensuring compliance with safety protocols.
• Assisted in specimen collection and processing, supporting accurate test results.
• Collaborated with healthcare professionals to relay critical lab findings promptly.
• Led quality control initiatives, ensuring adherence to regulatory standards.
• Maintained a clean work environment by following strict sanitation protocols, reducing the risk of contamination or cross-contamination between samples.
• Enhanced patient care by maintaining accurate records of lab results and communicating with medical professionals.
• Increased lab safety by strictly adhering to guidelines for chemical storage, waste disposal, and handling of biohazardous materials. July 2009 - January 2013
Act Deli - Front of House Manager, Sparta, TN
• I started with the company as a Sandwich maker and ran through the position very quickly
• Prep cook, Head cook, Head waitress, and finally Front House Manager
.
.
• I have excellent customer service skills and the experience to back it. June 2004 - July 2007
Sweetwater Hospital Association - Medical Laboratory Technician, Sweetwater, TN
• Chemistry, Hematology, Urinalysis, Microbiology, Immunology, I performed Data Analysis, reporting, Phlebotomy, and was a partner on the Crisis Team
• Expert Phlebotomist
• Adhered to strict documentation requirements to maintain data integrity and reporting accuracy.
• Observed laboratory protocols for instrument preventive maintenance, troubleshooting, and calibration.
• Interpreted, documented, and reported test results
• Performed data and specimen collection and processing.
• Conducted chemical analyses of body fluids using microscopes and automatic analyzers to detect abnormalities or diseases and entered findings into a computer.
. #HRJ#2cb15375-7b47-42c0-8dc4-0fee0cd2eacf#
Contact this candidate