Marketing Specialist with CRM & Lead Gen Expertise
Resume:
EDUCATION
PROJECTS
CONTACT GARV AGRAWAL MARKETING SPECIALIST
*************@*****.***
Bhilwara, Rajasthan, India
SKILLS
Customer Relationship Management
Upselling and Cross-Selling
CRM Exp. On HubSpot, Salesforce
Campaign Management
Cold Calling
Sales Development
Sales & Promotion
Designing Tools Canva
Prompt Engineering
SENECA COLLEGE, CANADA
Post Graduate Certificate in
Marketing
2021 JAN - 2021 DEC
2020 JAN - 2020 DEC
FLEMING COLLEGE, CANADA
Post Graduate Certificate in
International Business Management
WORK EXPERIENCE
PROFILE
Experienced professional with a strong background in customer relationship management, upselling, and cross-selling. Proven ability to manage high-value customer accounts, handle customer service queries, and generate leads for banking products such as Personal Loans, Home Loans, Credit Cards, and more. Adept at fostering relationships with premium account holders to ensure high satisfaction and loyalty.
Internet Works Inc. 2021 DEC - 2024 MAR
Marketing Coordinator
Giantview Pvt. Ltd., India 2018 AUG - 2019 DEC
Digital Marketing Specialist
Swastik Investment, India 2018 APR - 2018 DEC
Digital Marketing Consultant
Managed client relationships, optimizing their satisfaction through continuous engagement.
Generated leads by identifying opportunities for upselling and cross-selling. Delivered excellent customer service, ensuring client retention. Managed and executed email marketing campaigns using CRM tools, resulting in a 15% increase in cross-selling opportunities.
Organized digital webinars and trade shows, boosting product visibility and client engagement.
Developed and executed online marketing campaigns, resulting in an 18% increase in user engagement
Translated consumer insights into effective strategies to enhance customer engagement. Managed interactions with customers, ensuring a high level of service and satisfaction. Executed PPC strategies for targeted traffic and lead generation. Regularly updated product and promotion databases. Assisted in category management, optimizing processes, and lowering costs. Managed SEO, social media ads, and web content optimization, which increased lead generation by 20%.
Used customer feedback to identify upselling opportunities, increasing revenue. Regularly managed and updated product databases, improving operational efficiency. ICFAI UNIVERSITY, INDIA
Master of Business Administration in
Marketing
2014 JUL - 2016 JUL
2011 JUL - 2014 APR
MAEER’S MITSOM COLLEGE,
INDIA
Bachelor of Business Administration
LG Electronics Shopee, India 2016 JUL - 2018 JUL
Marketing Manager
Run campaigns to expand market share and establish distribution networks. Managed online presence and social media, and dealt with 20 customers in hospitality and 80 businesses.
Analyzed marketing materials and sales reports, improving operational efficiency. Regularly updated product and promotion databases. Assisted in category management, optimizing processes, and lowering costs. Upsold and cross-sold products during peak festival seasons, boosting sales. www.linkedin.com/in/garv-agrawal
Freelancing MARCH 2024 - CURRENT
Digital Marketing
Web Design & Development Growth Marketing Performance Marketing Lead Generation Email Marketing Ecommerce CRM Implementation CERTIFICATIONS
Content Marketing Search Engine
Optimization Google Paid Search Ads
Website Structure & URL Optimization
Brand SEO Strategy
Google Ads & Media Planning
Meta Ads & Campaign Strategy
Contact this candidate