Customer Service & Data Entry Specialist l

Shannon Toney

Tyler, TX

Phone: 903-***-****

Email: ***********@*****.***

Dear Hiring Manager,

I am applying for the Customer Service/Data Entry position with your organization. With experience in call center support, high-volume customer service, data entry, and administrative operations, I bring a strong combination of accuracy, reliability, and professionalism that aligns well with the needs of fast-paced service environments.

In my previous roles, I handled high-volume calls, resolved customer inquiries, and documented interactions in CRM systems with accuracy and attention to detail. My background in data entry includes reviewing, verifying, and maintaining digital records with a high level of precision. I am dependable, flexible, and willing to work days, evenings, or overnight shifts as needed to support team and business needs.

I am confident that my strong work ethic, consistent performance, and ability to learn quickly would make me a valuable addition to your team. I would welcome the opportunity to contribute to your customer service and operational goals.

Thank you for your time and consideration. I look forward to the opportunity to join your team. Sincerely,

Shannon Toney

SHANNON TONEY

Tyler, TX

Phone: 903-***-****

Email: ***********@*****.***

PROFESSIONAL SUMMARY

Customer Service and Operations Professional with experience in call center support, data entry, field inspections, and business management. Recognized for being reliable, dependable, and flexible, with the ability to work days, evenings, or overnight shifts as needed. Strong track record of managing high-volume workloads, maintaining accurate digital records, supporting daily operations, and delivering consistent, high-quality customer service while meeting performance, quality, and compliance standards.

CORE COMPETENCIES

- Customer Service & Call Center Support

- High-Volume Call Handling

- Data Entry & Data Verification

- Documentation Accuracy

- CRM & Digital Record Management

- Scheduling & Workflow Coordination

- Business Operations & Administrative Support

- Compliance & Quality Standards

- Problem Resolution

- Professional Communication

- Time Management

- Field Inspection Reporting

- Reliability & Dependability

- Flexible Scheduling (Days, Evenings, Overnights) SOFTWARE EXPERIENCE

- Data Entry & Office Software: Microsoft Excel

- Business Management & Accounting: QuickBooks

- Operations & Administrative Tools: Scheduling systems, invoicing platforms, digital record-keeping systems

PROFESSIONAL EXPERIENCE

Business Owner / Manager

Managed daily business operations, scheduling, and client communication. Maintained accurate digital records, handled invoicing, and ensured compliance with deadlines and service requirements. Oversaw workflow, quality control, and customer satisfaction while supporting efficient business performance.

Customer Service / Call Center Representative

Provided customer support through phone and digital channels. Handled high-volume inbound calls, resolved inquiries and complaints, and documented interactions in CRM systems. Met performance metrics related to call quality, accuracy, and customer satisfaction. Data Entry Specialist

Performed high-accuracy data entry, review, and verification. Identified and corrected errors, maintained organized digital records, and supported operational efficiency through consistent documentation and attention to detail.

Field Inspector

Completed on-site inspections following established guidelines. Collected data, photos, and detailed notes, and submitted accurate, timely inspection reports. Ensured compliance with reporting standards and maintained strong attention to detail.

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