Customer Service Oriented Restaurant Supervisor

AYYOUB MAAROUF

Al Falah street, Al Danah Area. ABU DHABI · PHONE: +971*********

***************@*****.***

A SELF-MOTIVATED, GUEST SERVICE ORIENTED INDIVIDUAL WITH A STRONG BELIEVES THAT POSITIVE ATTITUDE IS KEY FOR EVERYTHING.

Experience

SUPERVISOR

Rush Café(AL BATEEN / KHALIFA CITY BRANDS) - ABU DHABI

June 2021 to Present

Manage day-to-day operations of the cafe

Hire and onboard new wait staff and baristas

Train employees on drinks preparation and proper use of coffee equipment

Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients)

Maintain updated records of daily, weekly and monthly revenues and expenses

Advise staff on the best ways to resolve issues with clients and deliver excellent customer service

Ensure all cafe areas are clean and tidy

Nurture friendly relationships with customers to increase loyalty and boost our reputation

Training new hires.

Creating and managing team schedules.

Reporting to HR and senior management.

Evaluating performance and providing feedback.

Helping to resolve employee issues and disputes.

WAITER

rush café (AL BATEEN BRAND) - ABU DHABI

June 2021 to December 2021

Provide excellent customer services

Always strive towards best customer satisfaction

Greet customers and present menus

Make suggestions based on their preferences

Take and serve food/drinks orders

Up-sell when appropriate

Arrange table settings

Keep tables clean and tidy at all times

Check products for quality

Deliver checks and collect payments

Cooperate and communicate with all serving and kitchen staff

Adhere to all relevant health department rules/regulations and all customer service guidelines

WAITER

AlAkkawi Flowers Grills ABU DHABI

November 2019 to November 2021

Remove plates and glasses from tables and countertops and bring them to the kitchen to be cleaned.

Give consumers wine descriptions and suggestions.

Clean tables and counters after customers have done eating.

Set up the tables for meals, including the linens, glasses, and silverware.

Roll silverware, set up food stations, or create dining rooms to preparation for the following shift or major celebrations.

Give customers menus and respond to their inquiries regarding the products on the menu, offering suggestions as needed.

ROOM SERVICE

Hotel Marriott Jan Palace Fez - MOROCCO

July 2018 to January 2019

Delivered orders to guest and meeting rooms promptly.

Responded to all guest queries regarding menu items and beverages.

Processed cash and credit card guest payments.

Double-checked guest food and beverage orders for accuracy before serving.

Arranged dining tables neatly per restaurant standards.

Informed VIP guests of special menu items and options.

INTERNSHIP TRAINEE ( WAITER )

Hotel Marriott Jan Palace Fez - MOROCCO

March 2018 to June 2018

Physically fit and able to work

Strong eye for detail

Excellent communication skills

Strong understanding of cleaning chemicals and processes

Inventory management skills

Excellent at following workplace health and safety rules

Great at developing rapport with customers

INTERNSHIP TRAINEE (WAITER )

Hotel Kenzi Farah Marrakech – MOROCCO

October 2017 to February 2018

Give customers menus and respond to their inquiries regarding the products on the menu, offering suggestions as needed.

Fill the containers with salt, pepper, sugar, milk, condiments, and napkins.

Set up the tables for meals, including the linens, glasses, and silverware.

Roll silverware, set up food stations, or create dining rooms to preparation for the following shift or major celebrations.

Stock up on supplies including coffee, food, tables, and linens for the service areas.

Clean tables and counters after customers have done eating.

Remove plates and glasses from tables and countertops and bring them to the kitchen to be cleaned.

EDUCATION

DIPLOMA IN HYGIENE AND FOOD SAFETY

Institute of the private hotel industry

2017 to 2018

DIPLOMA IN DATA ENTRY OPERATOR

privet school EMTIGE

2016 to 2017

HIGH SCHOOL OR EQUIVALENT

2014 to 2015

Skills

Serving Experience

Sales

Microsoft Office

Customer Service

Languages

Arabic

Intermediate

English

Expert

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